What is your return policy?

Asked a year ago
Our return policy at MrPorter.com allows customers to return any unused and unworn items within 28 days of purchase. The product must be in its original condition, with all tags and packaging intact. We also accept returns on items that are damaged or faulty upon delivery. To initiate a return, customers can simply log in to their MrPorter.com account and select the items they wish to return. A prepaid shipping label will be provided for convenience. Once the returned items are received and inspected, a refund will be processed within 14 days. Please note that personalized and perishable items are not eligible for return. For further details, including international and sale returns, customers can review our comprehensive return policy outlined on our website.
Jeff Whelpley is the editor / author responsible for this content.
Answered May 3, 2024

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to call MrPorter.com?

If you need to call MrPorter.com customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call MrPorter.com

MrPorter.com

Find a list of many popular MrPorter.com questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call MrPorter.comMrPorter.com Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!