How Do I Check the Balance on My Macy's Gift Card?

Knowing your Macy's gift card balance is vital to completing your purchase. You can check your balance via phone by calling customer support or the number on the back of the card. In-store inquiries can also provide card balance. An online check is the quickest, easiest way to get your Macy's gift card balance.

You're cleaning out a purse or wallet and come across a Macy's gift card and wonder how much is still available to spend on it. How do you check your Macy's gift card balance? You can learn more about using your Macy's gift card by calling customer support here, and below are various ways you can check your card balance.

Checking Macy's Card Balance

Knowing your card balance is key to making purchases with it, and there are several ways you can check the card balance. You can check via telephone, online, or at any Macy's retail outlet.

Telephone Inquiries

To check the balance on your Macy's card via telephone, look at the back of the card and find the customer support number listed. Call it and provide the 16-digit card number and PIN either by keying it into the automated system or providing it to a live customer service representative. You can also call customer support here and provide the card number and PIN to obtain your balance.

In-Store Inquiries

You can also take your gift card to any Macy's store. For digital cards, a cashier or customer service representative can look up the 16-digit number at the register or scan a bar code to get the balance. Classic cards can also be scanned to see how much money is still on it.

Online Inquiries

The quickest way to check your Macy's gift card balance is to check it online. Follow these steps:

Open Macy's website on your computer or device.
Scroll to the bottom of the page and click "Gift Card Balance."
Enter the card's 16-digit number.
Enter the PIN/CID number.
Confirm you are not a robot.
Click "View Balance."

Additional Information

Macy's gifts cards never expire, so any money remaining on them is good until spent and the card reaches a zero balance. Gift cards from Macy's can also be reloaded, so someone can continue to use the initial gift card by adding more money to it. Gift cards are also not eligible for returns, so they must be used to make a purchase.

Checking your balance is easy using one of the methods listed above. For more information or assistance, contact Macy's customer service here.

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