How do I file a complaint about Jiffy's service?
Home maintenance and renovations require the right person for the job, and Jiffy on Demand can help you find the right handyman for your project, but what happens when you aren't happy with the end results? How do you file a complaint about Jiffy's services? You can contact Jiffy customer support to learn more about project support and below are steps for filing a complaint when the service doesn't meet your expectations.
Making a Complaint Via Website
You can file a complaint for poor service with Jiffy via the company website by doing the following:
- Open the Jiffy website on your computer, scroll to the bottom of the page and click the "Help Center" tab on the computer or
- Scroll through the options listed and click "Compliments and Complaints."
- Select "Issue with Job."
- Review the article that opens and click "Contact Us" for instructions on filing your complaint for issues such as "the professional handyman is running late" or billing issues. Select the contact method that works best for you in the window that opens.
- You can also click the "Dispute Form" button at the bottom of the article to file your formal complaint.
- Fill out the form that opens in a new window and click "Complete Form" to submit it. Include your full name and details about the complaint and attach any forms or documents you have that support your claim.
Filing a Complaint Via Online Chat
Jiffy provides an online chat portal for customers to communicate with support for issues such as poor quality work, a professional is late, does not show up or billing disputes. Follow these steps to access online chat:
- Open the Jiffy website and click the "Help" button at the bottom of the screen or click "Help" at the top of the screen when using the company's mobile app on your phone or tablet.
- Select "Send Us a Message" in the window that opens.
- Type details of your complaint in the chat box and wait for a reply. Jiffy customer support typically replies in four minutes or less to help resolve issues. Make sure you include as much detail as possible when chatting online.
Email Complaints
You can also email Jiffy with your complaint. As with the online options, provide as much information as possible, including your full name, the type of service you requested, the dates and times your professional was supposed to be on-site and the nature of your complaint. Include attachments when necessary to support your claim.
When you pay for a product or service, you expect it to meet your expectations. When Jiffy's service does not meet your demands or expectations, you can file a complaint immediately via the dispute form or chat. You can also email customer support to request a resolution to your complaint; however, this method may take longer to complete. For more information or assistance with your complaint, contact Jiffy customer support.
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