How do I file a complaint with JetBlue?
In a nutshell: Check JetBlue's Support page first for information on flight concerns. Use the chat feature for a quick resolution, including Apple Business Chat and WhatsApp options. For
Introduction
Before contacting JetBlue regarding a concern, we recommend checking JetBlue's Support page first to get the information you want. For example, if you need help with a canceled or delayed flight, go to https://www.jetblue.com/contact-us and click Delayed flight help. You'll find a lot of information about your concern such as what to do when a flight is canceled. If you don't get the information you need and still want to file a complaint, read this article for a step-by-step guide to filing a complaint with JetBlue.
Use the Chat Feature
The fastest way to get a resolution for your problem is to contact JetBlue via chat. Go to https://www.jetblue.com/contact-us/chat to begin a conversation
JetBlue offers four chat options for its customers. You can use your Apple and Android device to start a chat, WhatsApp, or web chat. Tap on your preferred option to start a conversation. Technical Support is available 24/7. For Apple Business Chat, make sure your device is compatible. You may also need your phone to connect to WhatsApp chat.
Try the Web Chat
If you prefer to do it on the website, click on the chat button in the lower right corner of the page. Select the best options to begin a conversation. You may also enter your question and follow the on-screen instructions to get help.
Use the Online Form
Another way to contact JetBlue regarding a concern is to go to this link: https://www.jetblue.com/contact-us/share-a-concern
Enter your contact information, including your email address, so JetBlue can reach out to resolve your concern. Choose a topic and type in your concern. If you have a confirmation code, enter it before clicking Send Email.
Please note that JetBlue may take up to 10 days to contact you regarding your complaint due to the volume of emails they receive.
Conclusion
You can also leave feedback to JetBlue's crewmember. Just go to the Contact Us page, scroll down to Share crewmember feedback and share a compliment or a concern. You'll be asked to complete a form; just follow the on-screen instructions to successfully send the feedback. If you still need assistance with your concern, call JetBlue's Customer Support at your earliest convenience. They are always open to assist customers regarding their flights.
Further questions?
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