How Do I Change My Name on My Reservation with Icelandair?
If you purchased a ticket from Icelandair with the wrong name, you have to change the name on your reservation or you will not be able to get on the flight. However, Icelandair has no procedure for doing so. Instead, you have to cancel the reservation and make a new one with the correct name.
There are a number of reasons why you might need to change the name on a flight you booked. You might have made a spelling error when buying the ticket, or the auto-fill might have accidentally filled in the wrong name. A company trip might suddenly need to be taken by somebody else. If you booked a flight with Icelandair and need to change the name on your ticket, just follow these instructions.
Changing the Name
If you booked your flight through a third-party, you have to contact them to get your name changed.
Icelandair has no procedure for changing the name on a ticket. The only option it offers is canceling your flight and booking it again under the correct name.
Canceling and Rebooking Your Flight
1. Go to Icelandair's web page.
2. Sign in to your account.
3. Go to Icelandair's Request Form page.
4. Select Cancel Booking from the Type of Assistance drop-down menu.
5. Enter your name and email address under Contact Information.
6. Enter your flight's booking reference number and other flight details under Booking Details.
7. Complete the CAPTCHA.
8. Click on the Send button.
As long as your flight was scheduled for at least a week away, and you are making the cancellation within 24 hours of making the booking, you should qualify for free cancellation. Otherwise, cancellation fees may apply. The amount of these cancellation fees will depend on the type of ticket you bought. You will receive a refund to the same account you made the purchase with in five to seven business days.
If you need help canceling and rebooking your flight, you can contact Icelandair's customer service department and speak to a representative. You can get in touch with the customer service department by phone or by help forum .
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