What Do I Do If I'm Missing an Order from House of Fraser?
If you have a House of Fraser missing order, it may due to several reasons. The courier may have been unable to get anyone to receive the package or it he/she may have left it with a neighbor. You can report a House of Fraser missing order by sending mail, calling customer service or by filling their online contact form.
House of Fraser is a department store with 54 stores in the United Kingdom and Ireland. The store is over one and a half centuries old but is currently a subsidiary of Sports Direct.
Missing orders from House of Fraser is an oddity as they have an extensive track record of excellent service especially when it comes to order delivery. However, due to the use of third party carries and other unforeseen events, your order may not arrive at the desired location.
If you are missing an order from House of Fraser, it might include several distinct scenarios.
Missing an Item from Your Order
When you order an item from House of Fraser, it may be missing some items. House of Fraser may ship the items in separate consignments if the order was fulfilled in part by the company and in part by a third party supplier.
In a scenario like the one above, two postage charges will be applied to your order as evidence of two different shipments.
On the other hand, House of Fraser may send you an incomplete order if they did not have an item in stock. In such a case, house of Fraser will apprise you of the situation via email. They will notify you of the times included in the shipped order and make arrangements to refund you for the missing items.
If the delivery note from House of Fraser states that an item should be included in your order, you should contact the company directly and file a complaint.
Delivery Not yet Received
If the House of Fraser website states that your order has been shipped and it should have arrived, then your order may be missing.
On the contrary, if a House of Fraser courier is unable to reach you when they deliver the order to the appropriate location, they may hand the package to one of your neighbors. The courier will leave a card explaining his or her actions.
If you ask your neighbor about the delivery but they never received one, you should contact House of Fraser for further investigation.
Moreover, the courier may be unable to obtain a signature for a delivery if you are not at the appropriate location. In this case he/she will leave the package at a safe location on your property as agreed or with a trusted neighbor.
If they cannot leave the package at all, the courier will attempt to deliver the package two more times after which the order will be returned to the House of Fraser warehouse and a refund will be sent to you.
In case of any issues with a missing order, you should contact House of Fraser right away and apprise them of the situation. You can reach through the following avenues:
Contact Form
You can send House of Fraser an email by filling their contact form. The contact form can be found on the site's contact page. On the contact form, select a subject which in this case is 'Orders: Where is my order?'
You will then be asked to input you name, email address and order number. Enter your message about your missing order and when done click 'Submit' to send the contact form. You should receive a response in a short while.
Post
You can also send House of Fraser an old fashioned letter and ask them about your order. The post option is slow and should only be used if you do not urgently need the order.
Phone
Calling House of Fraser customer service is the best choice to file a complaint about a missing order. It is fast and efficient. You can find the House of Fraser customer service phone number on GetHuman.
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