What is the Hotels.com Best Price Guarantee?
Asked a year ago
The Hotels.com Best Price Guarantee ensures that customers receive the lowest possible price when booking a hotel through their website. If a customer finds a cheaper rate on a different website for the same hotel, room type, and dates, Hotels.com guarantees to match the price or refund the difference. To qualify for this guarantee, customers must submit a claim before their hotel stay, providing details of the lower rate found. The claim will be thoroughly reviewed, and if approved, Hotels.com will adjust the booking price to match the lower rate. This guarantee gives customers peace of mind, knowing they are getting the best deal available and can book with confidence through Hotels.com.
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