How Do I Get Godaddy to Refund a Charge?
If you believe you are eligible for a refunded charge from GoDaddy, keep reading for some helpful tips on how to request a refund.
GoDaddy is an American company that offers web hosting and Internet domain registry. Customers can purchase their web domains and build their websites with GoDaddy. The company charges based on a subscription model which varies in price for each package. GoDaddy was founded in 1997 and as of 2019 has over 19.5 million customers worldwide. If you believe you are eligible for a refunded charge from GoDaddy, keep reading for instructions on how to request a refund.
Note that to request a refund with GoDaddy, you will first need to cancel the service, domain, or product you want refunding for. However, do not cancel your account. You will need to request a refund before closing your account.
Each product type offered by GoDaddy has its own specific refund policy. GoDaddy will only issue refunds that follow the terms and conditions as outlined by its refund policy.
- The standard policy for GoDaddy are that refunds can be processed 48 hours after the date of transaction for monthly plans, and 30 days from the date of transaction for annual plans.
- Domain renewals and registrations can be canceled five days after the transaction date for new registrations, an auto-renewal on a multiple-year contract, or manual renewals.
- Domain renewals and registrations can be canceled 45 days after the transaction date for the first year on an auto-renewal plan.
Contact the GoDaddy Customer Service Team Via Phone
You can reach out to the GoDaddy customer service team via phone. Explain why you deserve a refund and how much your refund should be for. If you're approved for a refund, ask for email verification. Keep the customer service agent on the line with you until you receive the email confirmation.
Contact the GoDaddy Customer Service Team Via Live Chat
If you prefer not to talk over the phone, you can request a refund via the GoDaddy's live chat function. This is a great option if you have screenshots or files that prove your eligibility for a refund as it's easy to share this over live chat. similar to discussing this issue over the phone, ask for an email verification of your refund approval. Don't let the customer service agent disconnect until you've received and reviewed the email.
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