What is Freshdesk and how does it work?

Asked a year ago
Freshdesk is a customer support software designed to streamline and improve customer interactions. It serves as a centralized helpdesk platform that allows businesses to manage and resolve customer queries efficiently. By integrating multiple support channels like email, phone, live chat, and social media, Freshdesk ensures that all customer communication is organized in one place. When a customer submits a request, Freshdesk creates a ticket to track its progress. These tickets can be assigned, prioritized, and tagged for easy management. Freshdesk also offers features like automated ticket routing, knowledge base for self-service, and real-time reporting to enhance support operations. With its intuitive interface and customization options, Freshdesk enables businesses to deliver prompt and personalized customer support, driving satisfaction and loyalty.
Christian Allen is the editor / author responsible for this content.
Answered May 3, 2024

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to call Freshdesk?

If you need to call Freshdesk customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Freshdesk

Freshdesk

Find a list of many popular Freshdesk questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call FreshdeskFreshdesk Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!