Is Earthlink Internet Service Any Good?

This article outlines how Earthlink works to provide support services to a greater number of customers through partnerships with other major internet providers. It lists the advantages and disadvantages of Earthlink internet service, and how it differs from other suppliers, as well as information on the BBB rating and hyperlinks to customer service.

In today's world, there is an ever-growing need for reliable internet service. When looking at internet service providers, it's important to compare companies so you can get the best service to meet your particular needs. Earthlink is one of the oldest internet service providers around, and they have a great deal to offer customers.

What Earthlink Has to Offer

Earthlink internet has shifted more toward a service supplier than a service provider, giving them an advantage over many other suppliers. If you want to talk to a customer service representative you can contact them here. Here are a few things you should know about the company's service.

Expanding Service

By establishing fiber optic and DSL networks with major internet service providers, such as AT&T, Verizon, and CenturyLink, Earthlink is able to reach more customers in a greater geographical area.

  • Earthlink is available in over 21 states, with California, Texas and New York having the highest number of Earthlink internet service customers.

Pricing

Earthlink doesn't do introductory prices, so the prices you start with will not make a huge jump after a promotional period. Over a long period of time, this would be lower overall monthly prices than most major providers. Earthlink does cost higher than many providers' introductory pricing; however, this is offset down the road.

  • Earthlink pricing includes a smaller equipment rental fee than most major providers.

Internet Speeds

Earthlink doesn't impose data caps or data speed changes. This is a huge selling point for a lot of customers who are frustrated with the issue of high-speed data caps on their current plans.

  • Earthlink service is based on the provider they use to supply the customer with internet.

The Bottom Line

By partnering with other internet suppliers, Earthlink can reach more customers and provide an increased range of service in more areas. Earthlink internet service fees may be somewhat higher in the beginning, however, those costs can be mitigated in the long run due to no jumps in price after an introductory period.

Earthlink also provides unlimited data with no caps where other companies may have data caps and often have huge jumps in prices after the first year of service. The BBB gives Earthlink a high rating, and most of the complaints have been about the early termination fees and internet speed fluctuations in some areas. Overall, Earthlink is a solid internet provider with a long history of helping customers stay connected. For more information or to sign up, you can contact the company here.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Is Earthlink Internet Service Any Good?

Why does GetHuman Write How-to Guides for Earthlink Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Earthlink in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Is Earthlink Internet Service Any Good? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Earthlink

Asked 3 years ago
Updated 2 years ago
Viewed 1,056,081 times
Earthlink
Earthlink internet service review
Should I get Earthlink?
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!