How Do I Get a Refund from Dropbox?
In a nutshell: Dropbox does not offer refunds for team member licenses and subscriptions, unless the charge is unrecognized or if the subscription was canceled but still charged. Customers on a free trial must cancel before the billing date to avoid
Introduction
According to Dropbox, payments for team member licenses and subscriptions are not refundable. However, a refund may be possible if you don't recognize the charge or have already canceled your Dropbox subscription but were still charged. For customers on a free trial, ensure you cancel the subscription before your billing date to avoid being charged for it. If you plan to process a refund for your Dropbox subscription, read this guide for the available options.
Use the Chat Option
Open the chat button and select "I have a question about billing." Ask about refunds and follow the on-screen instructions. Note that you may not be able to speak to a real person via chat, but Dropbox can provide you with a form you can use to submit a refund request.
You can also use chat if you live in the UK, EU, or Turkey. Customers from these areas are eligible for a refund when they cancel their Family, Essential, Dropbox Plus, and Professional accounts within 14 days of purchase. To cancel and receive a refund, just contact Support.
Submit a Request
Dropbox will provide this option if you require additional assistance after using the chat option. Enter your email address and describe your issue in detail. Dropbox will get back to you regarding the additional steps to process the refund.
If you no longer wish to use Dropbox services, the other option is to change or cancel your subscription. You can cancel or change your subscription via the web or mobile. Use these links for canceling or changing your subscription with Dropbox:
https://help.dropbox.com/plans/downgrade-dropbox-individual-plans
https://help.dropbox.com/plans/cancel-mobile
Contact Your Bank
If you paid through direct debit, you can process a chargeback to get a refund for your Dropbox subscription. You'll switch to a free plan after requesting a chargeback. For a Dropbox team subscription, note that your entire team will be in a locked state.
Conclusion
Did you sign up for a paid Dropbox subscription via a third-party channel like Google Play or Apple App Store? Getting a refund for a Dropbox subscription paid through Google may be possible if a family member or friend accidentally completed the purchase. Just visit the Support page and tap on the Request a Refund link. For Apple customers, you can request a refund by going to reportaproblem.apple.com and tapping Request a Refund. Just follow the on-screen instructions. Are you still having problems? Get in touch with Dropbox Customer Support today.
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