How do I make a complaint to Dominos?
In a nutshell: To make a complaint to Domino's after a disappointing meal experience, follow these steps: visit the Domino's website, go to the Customer Service section, expand
Introduction
It can be disappointing when you expect to enjoy a good meal only to realize the experience didn't meet your expectations. If this happened with Domino's and you want to make a complaint, the following are steps for how you can do just that.
What You'll Need
Cell phone
Visit the Domino's Website
Go to the Domino's homepage.
Find the Customer Service Section
Scroll all the way down on the Domino's homepage until you find the "Customer Service" section at the bottom.
Expand the Menu
Click on the right-facing arrow to the right of "Customer Service" to expand the menu.
Go to the "Customer Support" Page
Click on "Customer Support" under the previously mentioned "Customer Service" header to go to the "Customer Support" page.
Review the Information on the "Customer Support" Page
Read through the information on the "Customer Support" page. If none of the details are helpful to your situation, move onto the next step.
Contact Customer Support
Contacting Domino’s customer support can be a good idea if you need to make a complaint. Make sure to explain the situation thoroughly and include relevant information, such as the date and approximate time an incident happened. If possible, you should also have photographs available so the Domino's customer service team has visual proof behind your written and/or verbal complaint.
Conclusion
As upset as you may be, make sure to express your feelings calmly and rationally when you contact the Domino's customer service team, whether by phone or email. It can help you get your point across thoroughly while also giving the representative a chance to assist you as much as possible. If you're calling, consider making a list beforehand of points and relevant details you want to mention, and if you're emailing, review your email before sending it to ensure you included everything.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Domino's Pizza Problems?
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