How Do I Return DirecTV Equipment After I've Canceled?
DirecTV customers have a few different options they can choose from when returning their equipment. DirecTV customers can call customer service and have a return kit sent to them with a prepaid return label. They can also go online an and request a return kit. You will need to ensure that the serial numbers on all your equipment match with what's registered to your account. If not, let a DirecTV representative know. Once you receive your return kit, box the equipment you want to return. You can take your boxed equipment with your prepaid return label to the post office or have the postman pick it up. Customers may also have the option of dropping their equipment at a return location. However, customers will need to speak with customer service regarding how to return, re-purpose, or reuse their Dish. If you own your Dish you may be able to recycle it but you will need to speak with customer service regarding how to do that.
DirecTV customers have options when it comes to returning their equipment. Customers can contact customer service to discuss their options or they can simply go online to determine the best way to return their equipment. However, customers should call customer service for specific instructions of how to return their Dish.
Call Customer Service
DirecTV customers can call customer service to get instructions regarding the best way to return their equipment after they've canceled their service. A customer service representative will get your account information and give you information regarding return locations as well as other methods you can use to return your equipment. Customer service will provide you with options for returning your equipment as well as access to any labels you may need to do so.
Visit DirecTV.com
Customers also have the option of going online to start the return process. You can request a return kit with a prepaid label and box up your equipment and take it to the post office or have the postman pick it up from your home. You will need your account number and the serial number on your equipment to make sure that you're returning the right piece of equipment.
Your Dish
You'll need to contact customer service to determine what to do with your dish. If you own your dish outright you may consider recycling it. Ask for instructions on how to do this when you call customer service. If you don't own your dish you'll need to get instructions regarding what will happen with your dish. Never throw it away or sell it without asking, particularly if you don't own it outright. You may be subject to several fines if you do so, perhaps the cost of the dish as well. A DirecTV representative will help you to determine the best way to handle getting rid of your Dish.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for DirecTV Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like DirecTV in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return DirecTV Equipment After I've Canceled? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
DirecTV
Paying Too Much for Your Plan?
Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.
Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers