What should I do if my candle arrives damaged?

If a customer receives a damaged Diamond Candle, there are a few steps they can follow to address the situation effectively. First, it is essential to thoroughly inspect the packaging and the candle itself to assess the extent of the damage. Taking photographs of the damaged items can be beneficial for reference later. Next, it is advisable to check the current Diamond Candles website for any return or exchange policies outlined. This information typically includes instructions on how to report damaged products and the process for obtaining replacements or refunds. Once the customer is familiar with the return policy, they should reach out to the appropriate customer service channel indicated on the website. It may be helpful to include the photographs of the damage along with the order number and any other relevant details to expedite the process. Most companies aim to resolve such issues promptly to ensure customer satisfaction. It is always a good idea to keep records of communication during this process for future reference. Through these steps, customers can work towards a resolution regarding their damaged candle.