How Do I Report a Problem with My DISH Internet Service?

If you need to report a problem with your DISH internet service, you came to the right place. This article has all the information you will need to report issues to DISH and to do some troubleshooting of the issues you are having, so you may be able to fix the problem yourself.

Troubleshooting Tips for Your Internet Service

If you are having issues with your DISH internet service, use the troubleshooting tips below to see if you can fix them on your own. However, if you would still like to report the problem to DISH internet services, click here to speak to a customer service agent at DISH wireless. They may also help you fix the problem you are having to get you back up and running.

Check for Coverage in Your Area

You may be in an area where DISH doesn't provide coverage. Visit the DISH wireless website to access their coverage map and find out if the area you are trying to access the internet from is covered.

Restart Your Device

Many times, all you have to do is restart your phone or device to get your internet back on track. This is because using different apps and things on your device can change the settings or remove some important drivers you need to access the internet. When you restart the device, it will load back all the important tools and drivers needed to function properly.

Check Your Connection Settings

Go to your phone settings and make sure your phone is not set to airplane mode. Also, check your connections and make sure your phone is trying to connect to the right provider and that the username and password have not been changed.

Is There an Outage in Your Area?

There are times when the problem lies in an area outage. Contact your network provider to see if there is an outage in your area or check the DISH wireless website. If there is an outage, DISH will note this on their website along with when the internet should be accessible again.

Are You Out of Data?

Some plans may come with unlimited minutes, but that doesn't mean you also have unlimited data. Click here to contact a customer supper specialist at DISH wireless to see what your plan covers. If you are out of data, you can always add more to your plan. Is your problem due to your internet being too slow? This can mean that your high-speed data has run out. You can also purchase more high-speed data from your internet provider or choose a plan with more 4G LTE data included.

Has Your Account Been Suspended Due to Non-Payment?

Some people are so busy with other things that they forget to pay their bills on time, causing their services to be interrupted. If you think this may be the problem, click here to speak to a customer support specialist at DISH. They will be able to assist you with getting your internet back on.