Does Cox Have the Best Customer Satisfaction for Internet Service?
Despite Cox not having the best customer service, it has received some good ratings on its internet plans. However, the complaints can drag a company down if they are not looked into and addressed appropriately. Generally, their deals are good and worth considering if you are planning on any installation soon.
Cox is an internet company whose deals have brought some sanity to the internet market. Their packages have been customized for the average user such that they satisfy your needs. If you're a professional gamer or a casual surfer, Cox has the best plans for you. Also, their packages are something that can work for everyone, and you can expect a little more compared to other internet providers.
Since good things come in bundles, it is time to move to Cox and bundle up for more savings. The company also offers better packages for TV, voice, and internet combined in a convenient package. As such, Cox is a company you can make some big-time savings. So what do the customers have to say about Cox?
What Is the Customer Satisfaction Rate for Cox Internet?
In February this year, BroadBandNow's team run a survey to establish if Cox had a good customer service rating. The survey conducted was based on six items: support, interaction, reliability, speed, value, and equipment. Overall, Cox was ranked third out of the top internet providers with a rating of 3.6.
Cox is in number 4 of the best internet ratings in 2021. This score is slightly lower than what Cox scored in 2020 since Cox moved from 3.9 to 3.8. Most customers ranked Cox as the second-best company when it came to cable internet and the third in fiber internet.
What Are Some Common Cox Customer Complaints?
One client who talked about Cox services claimed that they were efficient and well-priced. However, the client complained that he faced issues when it came to upload and download speeds. He claimed that the speeds never matched what you were paying for, although some explanations claim that it depends on the area. Also, the client talked of a positive aspect where a technician came during covid and helped him maximize his speeds after calling the Cox customer service. He talked to him about the process and provided new parts such as the modem.
Another client also claimed that she would not award them a five due to the challenges of getting through. She also said that all that Cox does is send the bill and have no loyalty program. She also claimed that the company does not send any information about the expiry of the promotion you signed up for, and you only find this when you are about to get the next bill leading to doubling and tripling of your amount.
Cox Cable Differential Ratings
Ratings: Why Cox Customers Initially Chose to Buy Their Internet From the Company
- Reputation: 20%
- Offered the best price: 21%
- Recommended by family member or friend: 27%
- Because of other plans with Cox: 10%
- From TV commercial: 3%
- Inherited from my parents: 6%
- Saw online ad: 9%
- The company website and mobile apps are easy to use and helpful: 4%
Ratings: Likeliness to Recommend Cox Cable Internet
- I would definitely recommend this company: 48%
- I would probably recommend this company: 31%
- Neutral reaction: 15%
- I would not recommend this company: 3%
- I would probably not recommend this company: 3%
Ratings: Likeliness to Renew Plan with Cox
- Yes: 60%
- No: 40%
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GetHuman has been working for over 10 years on sourcing information about big organizations like Cox Communications in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Does Cox Have the Best Customer Satisfaction for Internet Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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