Does Chase Credit Card Have the Highest Customer Satisfaction?

Individuals looking to apply for a credit card are given a review of Chase credit card customer service satisfaction. Readers are informed of how Chase ranked in the JD Power Customer Satisfaction Survey and spread of points in the top five on the list. The article also discusses the benefits of three types of Chase cards and what customers like about each card.

If you are considering applying for a credit card, you will want to do as much research as possible to get the right one for you. One of the things you want to look at is the customer satisfaction rating. If you are thinking of a Chase credit card, you may be asking if it has the highest customer satisfaction rating. For questions and concerns, you can call Chase here. Below is a review of Chase credit card's overall satisfaction rating.

How Chase Ranks Among Card Companies

Overall, Chase ranks in the top five of all credit cards for overall customer satisfaction. JD Power and Associates gives it a rating of 809 (out of a total possible 1000 points) in the 2020 Credit Card Customer Satisfaction Study. This made it comparable to Segment Average and Bank of America who rated 810 and 812, respectively. Chase also ranks close to the top two banks, American Express and Discover, who were one and two on the list.

What Sets Chase Apart

Chase credit cards are known for excellent customer rewards. It also provides some of the best rates on spending/purchases. What makes Chase appealing to a lot of consumers is the outstanding points program you can get with a Chase credit card that can be used at various airlines, hotels and other areas.

The Best Chase Cards

So, what are the best Chase cards to have for the best customer satisfaction? Below are several Chase cards to consider when credit card shopping:

Chase Freedom Unlimited

If you are looking for a Chase card with an excellent cash-back perk, this is the one for you. Customers report a high level of satisfaction with the 1.5% cashback on most purchases and bonuses on travel booked through Chase and other select areas. The card also gives customers a 0% introductory APR, which improves overall customer satisfaction.

Chase Sapphire Reserve or Chase Sapphire Preferred

Both of these Chase cards give customers excellent travel rewards, making them great cards for frequent travelers. Customers love earning travel points for everyday purchases and bonus points for select transactions.

Chase Slate Edge

This card doesn't have as many perks as other Chase cards, but customers report liking the 0% APR period for purchases and balance transfers. This gives them a grace period to pay the card balance without having to pay high interest fees.

Overall, Chase credit cards may not have the highest customer service satisfaction rating; however, Chase does rank in the top five with a number of perks and cards to meet almost any need. For more information, contact Chase here and learn which Chase card best fits your lifestyle.

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