How Do I Move My Charter Communications Service to a New Address?

Calling Charter Communications service in advance makes the transfer of your services to your new address easy. You can also self-install your equipment having notified your network service provider beforehand.

Transferring your Charter Communications (Spectrum) service when moving to a new address is easy. Call customer support to speak to a Charter Communications service representative about the transfer of your services to a new address. It is advisable to make the call at least two weeks before moving so as to conveniently schedule your service transfer.

Guide on How to Move Your Charter Communications Service

You first need to be sure about several things before you make the decision to move. Which include: Your account number, registered phone number, current address and your new address. Below is a guide on how to achieve a smooth movement of your Charter Communication service to a new address:

Call Charter Communications to let them know where you are moving. Schedule your service transfer.
A Charter Communications service representative will then give you information concerning your equipment. Whether you can move your equipment to the new address or whether they'll need to be returned to Charter Communication service. In case you are moving outside the service area, you'll be required to return your equipment. The equipment can be returned in person at a local Spectrum Location or via UPS. Charter Communication service provides you with the required shipping label.
If your new address is within the Spectrum service area, your Charter Communications service will be available soon after installation.
You can also activate the service at your new address before moving in. However, the services at your old address will immediately come to a halt after the activation. To avoid this gap at your current residential place, ensure that you have moved out before scheduling the activation.
In case you abruptly change your move-out date, just postpone your Charter Communications service transfer. Simply give Spectrum a call to re-schedule your appointment. Re-scheduling your services in advance as soon as possible is advisable.

Checking Charter Communications Service Availability at Your New Address

It's important to check if your new address is within the Charter Communications service area before moving out. Charter Communications has coverage in 21 states in which the signals are strong and reliable. You can carry out an efficient search on the Spectrum homepage by entering your zip code then clicking on search. Ensure your new area is covered before calling in to move your services.

Charter Communications Fees for Moving Services to a New Address

Moving your Charter Communications services to a new address comes with some costs. The fees you will incur depend on the kind of services being transferred and technician availability. The fees charged are subject to change at any time:

Transfer fee

The transfer fee, which can amount to $9.99 or more, is added to your next monthly service bill.

New installation fee

You may incur a one-time new installation fee of at least $49.99 for professional installation services. If the Charter Communications service isn't transferred within 30 days after disconnection, you will still incur a fee.

Wi-Fi activation fee

TV and voice subscribers need not to worry about this fee if they don't intend to have internet service. However, for millennial smartphone users, the Wi-Fi activation fee is unavoidable.

Self-install Eligibility

Self-installation can help you avoid the professional installation fees, only if you are eligible for the DIY option. You will have to contact Charter Communications beforehand so as to confirm your eligibility.

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