Canva Customer FAQ

This issue may stem from how your designs are being exported or saved. Ensure that you are using the correct settings when downloading your designs. Use the "PNG" format and check that you select the "Transparent background" option if needed. Ensure the background extends to the bleed area during the design process. If the problem persists, consider revisiting your design templates or checking for any changes in the Canva platform that may have affected your export process recently.

If you cancelled your Canva subscription before the trial ended, the pending charge should typically not result in a final charge. However, pending transactions may take several days to reflect any changes. We recommend checking with your bank for more details on the pending charge. If you believe there was an error with your account charge, please refer to the most up-to-date contact information available on this page.

To cancel your Canva account, you need to follow these steps: Log into your Canva account, go to "Account Settings," then select "Billing & Teams." Find the option to cancel your subscription and follow the prompts. If you're on a free plan, simply stop using the account, as it will not incur charges. Make sure to save or download any content you wish to keep before cancellation.

To get information about refunds, please refer to the link on this page for the most up-to-date contact information.

If you've purchased a Pro subscription and it still shows that you are not a Pro user, try logging out and back into your account. Ensure you are using the same email address associated with your subscription. If the issue persists, it may be a billing or technical error. Check your payment confirmation to confirm that the subscription was processed successfully. If everything appears correct and it still doesn’t reflect in your account, refer to the most up-to-date contact information provided on this page for further assistance.