How Do I File a Warranty Claim with Canon?
Canon USA is a subsidiary of the leading consumer and business-to-business imaging solutions company from Japan. They offer products with excellent customer support and services. If you wish to repair or replace a Canon professional product, you may do so under the limited or advanced warranty program. The customer support will connect you with the nearby service center and help you file a warranty claim for your Canon professional products.
Canon is a Japanese company that specializes in making professional and consumer imaging equipment. The company develops products like digital cameras, multi-functional office systems, printers, medical systems, and video and cinematography machines.
Canon USA opened its first office in New York in 1955. Today, the company is a leader in business-to-business imaging solutions in the United States, Latin America and the Caribbean markets.
If you are facing an issue with a Canon product, then you have reached the right place. You can contact the company's award-winning customer support team to file a warranty claim for your Canon professional products.
Warranty Information for Canon Professional Products
Canon provides regular maintenance and repair for your imaging items by expert technicians.
- If you want to repair your product, replace an accessory or are looking for options to regular cleanup your cameras and printers, you register on the Canon website under warranty terms.
- All professional products sold by a legal Canon USA seller will be covered by a product warranty for a minimum of one year.
- The limited warranty will be applied only if the product is used along with compatible devices and software.
- The warranty will be termed invalid if the products serial number and manufacturing date is missing or modified.
- The company will verify the software manufacturer's license agreement that comes along with professional imaging products like projectors, printers and network security cameras.
- The warranty will be termed invalid if the product gets repaired due to physical damage or electrical faults.
Steps to Apply for a Service or Repair for Canon Products
Here are some basic steps you may need to follow to file a warranty claim for your Canon professional products.
- Log in to the Canon USA website.
- Go to the Support tab on the top of the web page.
- Select Service and Repairs.
- You will see three options:
- Start a repair
- Get service
- Track a service request
When you click on start a repair, the next screen will ask you to enter the product specifications. The customer support center number will be displayed.
You can reach out for help to understand the warranty terms and conditions about your Canon product.
Advanced Warranty Exchange Program
Under this warranty program, the customer support team will ask you about the Canon product serial number, model and date of purchase. They will help to determine the issue and provide a solution for repairing the product over the phone call.
The Canon customer care representative also checks if the item is eligible for coverage under the limited warranty program.
They will provide a reference code and a service request form. Submission of your signed service request form will confirm your process of the request to exchange or repair the product.
Mail-In-Service Program
Customer care will ask for the invoice for your Canon product when you contact them concerning the mail-in-service program. Once the model number and purchase date are verified, they will provide the contact details about the approved Canon repair center in your locality.
You should pack and send the defective product to the service office. If it is covered under the warranty period, they will repair or exchange it after proper inspection.
If you have opted for a CarePAK PLUS, you might be eligible for an extended warranty of four years. To understand the terms and conditions, you can connect with Canon customer care department.
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