Can I exchange an item instead of returning it?

Asked a year ago
Yes, Brookstone allows customers to exchange items instead of returning them. If you are not satisfied with your purchase or received the wrong product, you can easily exchange it within their specified timeframe. To initiate an exchange, make sure to bring the item along with its original packaging, proof of purchase, and any additional accessories to a Brookstone store or contact their customer service team. The product should be in its original condition, unused, and with all tags attached. If the desired item is of equal value, an even exchange can be made. However, if there is a price difference, payment adjustments may apply. Brookstone's exchange policy is designed to ensure customer satisfaction and provide hassle-free solutions for any dissatisfaction or order discrepancies.
Adam Goldkamp is the editor / author responsible for this content.
Answered May 3, 2024

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to call Brookstone?

If you need to call Brookstone customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Brookstone

Brookstone

Find a list of many popular Brookstone questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call BrookstoneBrookstone Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!