How Do I Cancel My British Airways Flight and Get a Refund or Credit?

If you are a passenger that needs to cancel your flight for some unforeseen reason or because of an error, there are steps you can take to do so. If you take these steps within twenty four hours or less, you are eligible for a full refund. However, if you request a refund beyond the twenty four hour grace period, there may be restrictions on the amount of money you can get back. Some tickets may be non refundable or restricted which would make it difficult to receive a full refund as well. However, if you feel you have a unique situation that warrants receiving a full refund, speak with a customer service rep to get help. It should be noted, however,t hat you will receive a full refund no questions asked and no stipulations if your flight is cancelled. However, how much of a refund you receive is dependent on the type of ticket you purchased, when you request a refund, and any fees you may be subject to.

Jeff Whelpley is the editor / author responsible for this content.
Jul 9, 2020

Unexpected things may arise or mistakes may occur that require you to cancel your British Airways flight. Fortunately, it's not rocket science to figure out how to do this. British Airways has steps that all passengers can take if they need to cancel a flight. Passengers can explore their options and choose the one that's best for them and that best suits their situation.

24-Hour Full Refund

If you notice a mistake or have a change in plans, you can cancel your flight and receive a full refund if this is done within twenty-four hours or less. Plus you have the option of receiving a full refund by calling customer service or by going online to request a refund. You can also receive a full refund if your flight is cancelled. If you opt to cancel your ticket online, simply log in and choose the option to change or cancel a booking. The site will walk you through the rest of the steps.

Other Scenarios

Of course, if you attempt to cancel a BA flight beyond the twenty four hour grace period, you will be subject to penalties. Not all flights are refundable as well. Your refund will be based on a number of different things. You will be refunded based on he type of ticket you have and the amount of time that has passed form the original purchase date. This is why its a good idea to familiarize yourself with the terms associated with each fare type. Some fares will be restricted, none refundable, or partially refundable. However, as discussed above, there are some conditions that will give you access to a full refund, no questions asked. There may also be a cancellation fee associated with some fare types. Depending on your bank, you may or may not see your refund for four to six weeks.

Unique Circumstances

Although British Airways does have policies on refunds and cancellations, you can always call customer service if you feel that you have an extenuating circumstance which should require British Airways ot consider making an exceptions. Simplyy call the airline and details your complaint. Be sure to provide any supporting information if you feel it would be helpful. There are always exceptions. Let the airline know your situations and you may be able to get a refund or some other accommodation.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Cancel My British Airways Flight and Get a Refund or Credit?

Why does GetHuman Write How-to Guides for British Airways Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like British Airways in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My British Airways Flight and Get a Refund or Credit? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

British Airways

Asked 4 years ago
Updated 4 years ago
Viewed 633,580 times
British Airways
How do I cancel l my British Airways flight?
Can I cancel my British Airways Flight?
What steps should I take to cancel my British Airways flight?
Is there a way to cancel my British Airways flight?
Cancel or change flight
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!