How Do I Get a Refund from Bookbyte for an Overcharge?
If you have ordered a book, CD, DVD, software or video game from Bookbyte and were overcharged, you can take steps to request a refund. You can return the item in new condition within 14 days for a full refund. You can also call customer support to request a refund of difference between the price and the overcharged amount.
Since 1999 Bookbyte has helped students buy and sell textbooks to make higher education more affordable. If you have used Bookbyte, and you were overcharged, you'll want to know the steps to getting a refund. How do you get a refund from Bookbyte for an overcharge? You can contact Bookbyte customer support here for information and assistance, and below are steps you can take to get a refund.
Requesting a Refund from Bookbyte
Return/Refund Policy
The first step in getting a refund from Bookbyte is becoming familiar with the return policy. The return policy states:
- Bookbyte guarantees all text books 100%.
- You can return a text book with no hassle or questions asked within 14 days of purchase for a full refund. CDs, DVDs, software and video games also carry a 14-day money-back guarantee if they are returned unopened and unused.
- If the error is on the part of Bookbyte, you qualify for a prepaid shipping label. If you do not qualify for a free shipping label, the return fee is a flat rate of $5.95.
Return/Refund Steps
When you have been overcharged for a purchase from Bookbyte, and you are within the 14-day window, simply return the item(s) for a refund. To return the item(s) follow these steps:
- Open Bookbyte in your computer browser.
- Log into your account.
- Select the overcharged item.
- Indicate the reason you are returning the item (in this case due to a misquoted or over-inflated price).
- Print the return label.
- Box the item and affix the label to it.
- Ship the item from your home or local post office.
- Once the item arrives at Bookbyte, you will receive a confirmation email once the refund has been issued.
If it has been more than 14 days, or you will be charged a return fee and feel this is in error, you can contact Bookbyte customer support here and speak with a representative. When talking to the representative, provide your name, order number and the reason you are requesting a refund (either by returning the item or requesting a refund of the difference between the price of the item and the amount overcharged).
Bookbyte works to make sure customers get the best products at the best price. If you have been overcharged and want to return your item, you can start the process through your online account. For more information and assistance, contact Bookbyte customer service here.
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