How Do I Recover a Hacked Bittrex Account?

Even when you've taken precautions and used the available security features on Bittrex, your account may still be hacked. What do you do if you've been hacked? How do you recover a hacked Bittrex account? You can learn more about Bittrex account security by contacting user support here, and below is information you need if your account has been hacked.

Steps to Prevent Your Account from being Hacked

There are some things you can do to protect your account and prevent hacking. These include the following:

• Utilize all the security features available on Bittrex such as email verification and two-factor authorization. These features help make it harder for hackers to steal your information.
• When you are logging into you Bittrex account, make sure you are on the exchange's official website. Look-alike sites are designed to steal your login credentials making it easier for hackers to access you account.
• Only use secured browsers when logging into your account.
• Do not provide information via email if you receive one claiming to be from Bittrex asking for your user ID, password or two-factor authentication code. These phishing techniques are how hackers most often get unauthorized access to accounts.
• Don't use the same user ID and password for Bittrex that you use on other websites. If any of those other sites are compromised, and you've used the same login credentials, hackers can gain access to your Bittrex account.

Recovering Your Account

A hacked account doesn't necessarily mean you have been locked out. You may still be able to log into your account and see what damage has been done. When your usual login methods are ineffective, then you will need to recover your access. If your account has been hacked and you are locked out of your account, there are some steps you can take. To recover your account, follow these steps:

1. You can follow these steps to reset your password:
   • Open Bittrex in your browser.
   • Click "Login."
   • Select "Forgot your password."
   • Enter your email address.
   • Check your inbox for the reset email.
   • Click on the reset link provided.
   • Enter your new password.
   • Confirm your password and hit "Submit."
   • You must wait 24 hours, then you can log into your account with your new password.
2. Submit a help desk ticket by doing the following:
   • Open the Bittrex website in your browser.
   • At the top of the page, click "Submit a request."
   • On the page that opens, select "Please Click Here to Create a Ticket" in the search bar.
   • Select "No" when asked if you want to use the interactive chat bot.
   • Complete the form that opens (any item designated with a red asterisks is required information).
   • In the details section, ask that your account be frozen to prevent funds from being withdrawn or moved.
   • Submit your ticket and provide any information requested in the Bittrex response email.
3. Click on "Chat with Trexie" in the lower right-hand corner to use the chat bot for assistance in account recovery.

Setting up strong security when you open your account, and reviewing and updating security routinely can help protect your assets. For more information and assistance, contact Brittex user support here.