What is your return policy for printed photos?

Asked 3 months ago
Bay Photo Lab stands behind the quality of its printed photos and offers a return policy that reflects this commitment. Generally, if there is an issue with the quality of the print, such as a manufacturing defect or problems due to poor color accuracy, customers can report these issues within a specified timeframe to ensure a resolution. It is common for the lab to request that customers provide proper documentation, like photographs of the issue, to assist in the evaluation of the claim. However, it is important to note that custom orders, which may include specific sizes or unique materials, may have different guidelines, as these are typically not eligible for returns. Customers should carefully review any specifications when placing an order to ensure they are satisfied before finalizing their purchase. For specific details about the return policy, including the timeframe for reporting issues and any other stipulations that may apply, interested individuals should refer to the return policy section on the Bay Photo Lab website. There, they can find the most accurate and current information regarding returns and exchanges.
Jeff Whelpley is the editor / author responsible for this content.
Answered Sep 16, 2025

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