Can I return items in-store?

Asked a year ago
No, Asos does not have physical stores, so you cannot return items in-store. As an online-only retailer, Asos allows customers to make returns by mail. If you are not happy with the item you purchased, you can simply fill out the returns form provided with your order and send the items back to Asos within the designated return period. Asos offers a hassle-free returns process, providing a pre-paid return label with your order for easy postage. It is recommended to keep the proof of postage until your return is processed. Once received, Asos will initiate the refund, and the amount will be credited back to your original payment method.
Adam Goldkamp is the editor / author responsible for this content.
Answered May 3, 2024

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to contact Asos?

If you need to talk to Asos customer service, now that you have the answers that you needed, click the button below.
Contact Asos

Asos

Find a list of many popular Asos questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Asos Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!