What should I do if I received the wrong item?

If a customer receives the wrong item from As Seen On TV, the first step would be to carefully review the details of the order confirmation that was received at the time of purchase. This confirmation typically includes important information about the ordered item, such as the product name and description. By comparing the information to the item that was received, it can help in determining if an error has occurred. Once it has been established that the wrong item was indeed sent, the next step would be to explore the returns or exchanges policy provided on the As Seen On TV website. Often, companies have procedures in place to manage such situations, including instructions on how to return the incorrect item. The customer may also want to check the current web page for any specific contact information related to customer service. This could include ways to initiate an exchange or return process, providing an opportunity to explain the situation. It is important to ensure that any packaging is kept intact and that the item remains in a re-sellable condition if possible. By following these steps, the customer can navigate the situation efficiently and work towards receiving the correct item as soon as possible.