What is American Girl's return policy?

American Girl's return policy allows customers to return products within 2 years from the original purchase date, provided they are in their original condition, packaging, and accompanied by a valid receipt. Refunds are issued in the original form of payment. However, certain items such as final sale products, personalized items, e-books, and digital downloads cannot be returned. Additionally, American Girl offers a satisfaction guarantee, allowing customers to exchange or return defective or damaged items within a reasonable time frame. To initiate a return, customers can bring their items and original receipt to any American Girl store or contact the customer service team for further assistance.