Do American Express Credit Cards Have the Highest Customer Satisfaction?

Credit card companies compete for business, so a high customer satisfaction rating is important to attract and retain customers. If you are shopping for a credit card, you may be considering American Express. Does American Express have the highest customer service satisfaction rating? For more information, you can contact American Express customer service here. Also, you can continue reading for a review of how American Express rates in overall customer satisfaction.

How American Express Measures Up

According to the most recent JD Power credit card customer satisfaction survey, American Express took top honors with a score of 838 out of a possible 1000 points. American Express has taken the top honors in the JD Power survey 11 times in the 15 years it has been in existence. It constantly works at improving its credit card service so that customers get the most out of their cards.

What Customers Like and Dislike About American Express

When looking at American Express credit cards, there are a number of features customers like about their cards. The likes and dislikes are discussed below.

Likes

Here are some things customers like about American Express credit cards:

1. American Express is constantly working to meet customer demands in an ever-changing world. It looks at customer trends and feedback and tries to tailor products to meet the needs identified.
2. American Express recently added some time-limited perks on purchases with Delta, Hilton and other major brands. These perks ranked high among customer likes.
3. American Express continued with cardholder events during the pandemic even when other carriers were cutting back. This personal touch to customer services resonated well with cardholders.
4. American Express made major improvements in its already stellar mobile app, which made mobile banking easier for cardholders.
5. Another area that helped propel American Express to the top of the customer satisfaction list is its small business campaign. American Express launched the "Shop Small" campaign during the height of the Covid-19 pandemic to help small businesses struggling to stay afloat. This campaign not only helped small business owners, but cardholders also earned generous reward points for purchases from small businesses.

Dislikes

When it comes to dislikes, American Express is not immune. Here are some things American Express customers didn't like:

1. American Express is not as widely accepted as Visa and MasterCard, giving cardholders fewer options when it comes to spending.
2. Merchants who accept American Express are charged higher fees than with other credit card issuers.

Bottom Line

Overall, American Express has the highest customer service satisfaction rating of all major credit cards on the market. Taking the honor spot in the JD Power survey 11 out of 15 years gives it an advantage over many competitors. While there are some areas customers do not like, overall, American Express has a very high customer service satisfaction rating. For more information, contact American Express customer support here.