How do I make a complaint to American Airlines?

In a nutshell: Customers can file complaints with American Airlines regarding issues like flight delays, baggage problems, and customer service. Complaints can be submitted via the online Customer Relations Form, where users select topics and provide detailed messages. Alternatively, customers may reach out via chat, mail, or by calling Customer

Introduction

Customers may file a complaint with American Airlines for issues such as flight delays or last-minute cancellations. They may also contact the airline regarding baggage problems, including lost luggage, delayed bags, or missing items. Some customers may also report concerns related to customer service, such as unhelpful staff or long wait times. Others may reach out about their in-flight experience, including food and service quality or issues with the entertainment system. Need help filing a complaint? Continue reading for step-by-step instructions on how to contact American Airlines.

Complete the Online Customer Relations Form

You can file a complaint by completing the Customer Relations Form. To do this, select a topic by choosing Compliments and Complaints in the dropdown menu, then click Next.

How do I make a complaint to American Airlines? (Step 1)

Select a Subject and Reason

Select Complaint as the subject and select a reason. Then, click Next.

How do I make a complaint to American Airlines? (Step 2)

Fill Out the Rest of the Form and Click Submit

You need to complete your contact and flight information. Don't forget to also include a detailed complaint in the Your Message box. Be sure to provide American Airlines with valid contact information so they can get back to you regarding your concern.

How do I make a complaint to American Airlines? (Step 3)

Chat With American Airlines

You can also contact American Airlines via chat. Simply go to the Contact Us page on the website and select American Customer Service.

If you need help with specific issues, choose the category that best matches your concern, such as Bags, Receipts and Refunds, Travel Credit, or Reservations. Click on a category to explore your available options.

We recommend filing a formal complaint only if American Airlines is unable to provide a satisfactory resolution through these support channels.

How do I make a complaint to American Airlines? (Step 4)

Contact American Airlines Via Mail

You can also file a complaint with American Airlines by mail using the address provided in the screenshot. Keep in mind that this method may take longer to process, so it’s often more efficient to use the online form or contact American Airlines via chat. You may also call Customer Support for assistance.

If you’re still at the airport and need to file a complaint, we recommend visiting an American Airlines counter. A representative can guide you through the process and may even help resolve your issue on the spot.

Whenever possible, try to seek a resolution first before filing a formal complaint.

How do I make a complaint to American Airlines? (Step 5)

Conclusion

Are you filing a complaint about a refund? If you purchased your ticket at least two days before departure, you have 24 hours to cancel and receive a full refund. This applies to all ticket types, so there’s no need to file a complaint—simply cancel your trip within the allowed timeframe. You may consider filing a complaint only if you’re unable to process the cancellation but are still eligible for a refund. If you purchased your ticket through a travel agency, contact the agency directly for refund-related complaints. Still need help contacting American Airlines? Contact Customer Support for assistance.

Why does GetHuman Write How-to Guides for American Airlines Problems?

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