How does A Professional Image Answering Service handle incoming calls?

At A Professional Image Answering Service, we excel in efficiently handling incoming calls with our professional and streamlined approach. Upon receiving a call, our trained and courteous virtual receptionists answer promptly using your business's customized greeting. They then attentively listen to the caller's inquiries or requests and provide accurate and helpful responses. Our receptionists follow specific protocols tailored to your business, ensuring consistent and high-quality service. Detailed messages are taken, including caller information and purpose of the call, which are promptly forwarded to your designated point of contact through email, text, or a secure client portal. In urgent situations, we offer real-time call forwarding or patching calls through to you or your team. Our goal is to provide exceptional customer experiences, representing your brand seamlessly while alleviating the burden of call handling, so you can focus on core business activities.