iLovedooney.com Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about iLovedooney.com customer service, archive #1. It includes a selection of 2 issue(s) reported August 6, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I made an order on July 29th for a wristlet and chose premium shipping. However, the item has not arrived yet. My order number is ILDO[redacted]. I was expecting it to be here by now due to paying for premium shipping, but I have not received any updates. Can you please tell me where my order is?
Reported by GetHuman5138516 on Thursday, August 6, 2020 7:07 PM
Order number ILD[redacted]9 I, Dr. Jennifer Z., reside at [redacted] W. Misty Willow Lane, Glendale, AZ 85[redacted]. You can reach me at [redacted]. I have a strong affection for Dooney and Burke bags, and when I discovered the promotion for a free attache bag with a particular style, I was beyond thrilled. Receiving my bag (#B2DBM1905BLBL, Brenna Black) felt like Christmas. However, the joy was short-lived when I discovered that my wallet/clutch was missing from the second box, containing only packaging papers. To add to the disappointment, the free cosmetic bag I had requested was not included in my order. Dealing with a family member's health crisis, I find it upsetting to have to address this issue. I seek a full refund as I have provided evidence through photos of the missing items. Your prompt resolution of this matter would be greatly appreciated. Thank you for your assistance.
Reported by GetHuman-bezemome on Sunday, November 13, 2022 7:25 PM

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