eHarmony Customer Service Issues

I have noticed unauthorized charges on my Apple account for an eHarmony subscription that do not align with my original intent. Despite contacting Apple to cancel, I wish to retain the subscription for the year I intended. As a new member, I want to avoid being billed beyond what was initially intended. I have reached out to the company multiple times about this issue without any response. I hope that my desired membership duration will be honored, considering the efforts I have made to resolve this. Thank you.

Dear Sir/Madam, I hope this message finds you well. Upon recently logging into my Eharmony account, I intended to purchase a month's subscription but mistakenly acquired the Premium Membership for a whole year, resulting in a deduction of [redacted] euros. This amount is significant to me at this time, so I kindly request the cancellation of this subscription and a refund. I made the subscription today, on the 24th of October, and have not utilized any premium features upon realizing the error. Your assistance in cancelling the subscription and processing a refund would be greatly appreciated. Attached is the cancellation form. Thank you, Jennie Email: [redacted] Cancellation Notice: Service Name: Premium Membership Ordered on: 24th October [redacted] Name: Jennie Varghese Address: 39, The Island, Dublin 20 Date: 24th October [redacted] Email: [redacted] Profile ID: EH089A2A Service Password: Catherine

Eharmony failed to send me the purchase summary after I bought on 10/13. I only realized the $51 payment was made when I saw it on my credit card statement since I was unaware of the 3 remaining installments of $51 each. I had to personally cancel the auto-renewal because I was unaware of this payment plan and the need to cancel it. A lack of an email receipt and explanation of the payment terms caused me not to cancel immediately. It is concerning that Eharmony does not provide customers with a purchase confirmation. I will not pay the remaining installments as I have never made a purchase without a receipt. Eharmony previously faced legal action for charging customers without their consent for auto-renewals. This situation is similar, with important purchase information being withheld. I urge Eharmony to reconsider canceling the remaining payments due to their failure to provide essential purchase details. Their customer service should prioritize ensuring a positive experience for users. I hope Eharmony addresses this promptly.

I received an email in my work junk folder notifying me of a message on eHarmony. I promptly reached out to eHarmony after locating a contact number. Working long shifts leaves me little time to deal with such matters. I did not create the account nor authorize anyone to use my email for it. I request the account be canceled, and I do not wish to be badgered for money for an inaccessible account. Due to my stolen and compromised laptop, and subsequent identity theft issues, I must address this promptly. I have informed the ombudsman and the BBB, and will involve the media if necessary. A refund for the first month is optional, but I should not be liable for the remaining $[redacted]. I am unsure why this account was created since I am not heterosexual. A functional phone number or email contact for resolving this promptly is needed to prevent further stress on my health.

I want to bring to your attention the actions of an individual with various email addresses, Greg V., who frequents numerous dating sites. This individual, known to have fake accounts and display erratic behavior, often targets younger women for inappropriate interactions. Despite portraying himself as a sympathetic figure, his true intentions involve soliciting explicit images from unsuspecting individuals. Greg V., a 41-year-old with children, operates deceitfully under multiple aliases and utilizes messaging apps to engage in concerning behavior. It is necessary to address and take action against such misconduct. If you encounter him using email addresses such as [redacted] or [redacted], exercise caution and avoid any exchanges that may compromise your safety.

I signed up for a membership using my email [redacted] I canceled it immediately and got a refund through Apple Card. I deleted that profile. Then I created a new profile with the email [redacted] and tried to get a membership, but it ended up associating with my Yahoo profile instead. I would like the membership to be linked to my AOL profile instead. Thank you.

I was surprised to see a charge of $[redacted] for a yearly membership that I did not authorize. I was under the impression that there was a monthly fee of $9+ to be deducted, not the full year upfront. I would like a refund of the $[redacted] for the yearly membership, my account deleted, and confirmation of these actions sent to me via email. Please do this promptly and inform me via email once completed. Thank you. [redacted]

I was charged $[redacted]+ for a 12-month subscription, but I actually wanted a 1-month subscription for $9+ to be charged monthly for 12 months. I would like a refund of the $[redacted]+ back to my bank account. If my account has not been deleted yet, I request that it be deleted. I attempted to delete it myself, but I am unsure if it was successful. Once the refund is processed, please send me an email to confirm. Thank you.

I have not been using my eHarmony account for months now and I would like to cancel it immediately. I experienced difficulty logging in and after finally resetting the password, I was overwhelmed with many unfamiliar security questions, even though I am a long-time user of the site. I have tried contacting the [redacted] number multiple times, but it is consistently busy. Please acknowledge the receipt of this email and confirm that my account has been canceled. Thank you, Matthew (Tony) Tauer. My email is [redacted] and my phone number is [redacted].

I signed up for eHarmony on November 20, [redacted], not realizing I would be charged $[redacted].95. The next day, I contacted my bank to cancel my debit card and dispute the charge. I have a mental illness and had difficulty following the instructions. Despite the bank initiating the dispute process, I was advised to follow up on my own. I am now attempting to resolve this issue, although I wish I had done so sooner. Any assistance would be greatly appreciated. - Judith T.

I signed up for a 6-month subscription on eharmony and even after adjusting my search preferences, I only found one match nearby whom I'm not interested in. I was expecting to see more singles within a [redacted]-mile radius, but there's hardly anyone to choose from. I'm extremely disappointed with the lack of options on the site and won't be recommending it to others. I urgently need a refund as I have important bills to pay and can't afford $30 a month for a service that's not meeting my expectations. Kindly process a full refund right away.

I've been struggling to reach your customer service line and I’m feeling frustrated. My name is Susan F. I enrolled in a 6-month plan at $21 per month for 4 months. I'm currently experiencing homelessness as I'm in the process of securing an apartment. I'm in a difficult financial situation and I cannot continue making payments. I kindly request to terminate my subscription and deactivate my account due to my inability to afford the service. I fear it will lead to an overdraft on my account. Your prompt attention to this matter is greatly appreciated.

I need to alert everyone about a user named Greg Voss. He is deceitful and frequents numerous dating sites, particularly in the US. Greg often doesn't use a profile picture and has been spotted on Match and Meetville. He's known to have both genuine and fake accounts. Greg, a 41-year-old with kids aged 18 and 23, is a sex addict. He lurks on dating platforms, chat rooms, and video chat apps to exploit women by using various email addresses, texting apps, and burner numbers to solicit images from them. He manipulates individuals with false tales of his past relationships, portraying himself as a victim. Greg appears charming, sweet, and plays on sympathy before engaging in sexting. However, he deceives about his identity and age by sending fake pictures. His real name is Gregory Voss, he is based in Adamsville, Alabama, works at Big Number One Motor Sports in Homewood, and can be contacted at [redacted]. Some of his email addresses include [redacted], [redacted], [redacted], and [redacted], as well as his Instagram account voss942. Let's take action against him.

A series of events unfolded involving my eHarmony account. Prior to enrolling, I requested a discount via letter, which was granted by eHarmony for 60% off. However, I am now unable to view women's pictures for selection purposes because eHarmony is requesting $[redacted], which is not what was agreed upon in our contract. My ID is EHXWLDWL, and my name is Stephen Kostecki. I need to contact a customer service representative urgently regarding this matter. It appears there was a mix-up with my email address, which eHarmony is responsible for. Back in [redacted], I was a satisfied customer with no issues, so it seems there was an error in my email address which was likely obtained from Apple for payment convenience. Now, following these errors, I have had to cancel the credit card associated with the account. Instead of being directed to third-party sites requiring payment for assistance, I kindly request a callback to address and resolve these pressing issues. Thank you.

I am requesting a refund as I attempted to cancel my membership after only using the service for one month. During that time, I encountered a concerning situation where the person I was communicating with made me feel unsafe due to their behavior. This brought back memories of a past experience with another dating site where I discovered the person I was dating had a criminal history and ended up harassing me. Given these circumstances, I did not feel comfortable using the site any longer. Despite receiving assurance of a refund in a voicemail, I have not received it yet. I would appreciate it if you could look into this matter for me. Thank you for your assistance. - C.G.

My daughter, who I've been separated from her stepfather for a year now, signed me up for Eharmony using my credit card without my permission. She mistakenly listed me as divorced, but in reality, I am still married and planning to have my husband move back in soon. I am 67 years old, living on Social Security, and simply cannot afford the $85 charge. I understand my daughter's intention, but I cannot pay for a dating service while still legally married.

I have an issue and need to gather evidence from both sides before taking action. Upon discovering your website in my husband's email, he claims he never had an account or a free trial with you. To clarify the situation, I am reaching out to your company for accurate information. Could you please assist me in verifying the details before I proceed further? I want to ensure all facts are correct before taking any action. If he is indeed lying, I apologize for any inconvenience caused. kindly refrain from sending any information to his email address. Thank you for your cooperation. Sincerely, Casey Bechstein.

I have been informed that I have fallen behind on my eHarmony subscription payments. However, I am unable to pay the full amount at once, as the system is not allowing me to make partial payments, potentially due to my account being suspended. I have attempted to contact customer service for assistance but have not had any luck. I am willing to catch up on the missed payments and resolve this issue to reactivate my account. This is my second attempt to reach out, and I hope we can find a solution without further escalation. Thank you for addressing this matter promptly. Sincerely, Ryan F.

I've been using E Harmony for about a month now, but I'm struggling with navigating the website. Many profiles appear greyed out, making it difficult for me to engage with them. Can I delete incomplete profiles? Additionally, is there a way to remove profiles I'm not interested in or haven't heard from? I also need guidance on how to cancel my subscription once my current membership expires as I won't be able to afford to continue. Thank you.

I would like to request the cancellation of my subscription and a full refund. My Profile ID is EH88HZ89. I am currently on the PREMIUM light 6-month plan with a 50% discount on the first month. The subscription price is [redacted].45 USD, with four payments of 76.86 USD. The next automatic renewal is scheduled for 8/10/[redacted] at [redacted].80 USD for a 12-month plan. If there is anything else you need from me to process the cancellation, please let me know. Thank you for your assistance. Best regards, [Initials]