eBay (UK) Customer Service Issues

I need assistance with returning shoes purchased on eBay. The item received does not match the listing. The return label indicates I should send it to China; however, the package shows it originated from the UK. I am requesting confirmation from eBay that I do not have to pay for return shipping to China. Please acknowledge this message or contact me at [redacted]9 to confirm if I can return the item to the UK address for a full refund. It's frustrating that I can't reach anyone at eBay after several hours of trying. The seller should cover the return costs as I bought the item in good faith based on the description provided. Contact me at [redacted], mcar8285.

Hello Ebay Customer Service, I am reaching out to address the error that unintentionally happened on April 4th. Upon reviewing my purchases, I noticed that I accidentally bought an ice cream refrigerator with the item number 24-09[redacted]5. After trying to resolve the issue with my bank, they advised me to contact Ebay for assistance. I am hopeful that you can provide a prompt response with guidance on how to proceed with a refund. I appreciate your attention to this matter. Sincerely, L.

I sold an iPhone on eBay and provided proof of delivery and tracking. Packlink has refunded me £25 as item compensation due to damage. I have never encountered this before. Do I now have to refund the full purchase price of £[redacted] to the buyer, causing me a significant loss? I need urgent resolution as the buyer has been waiting for a while. My username is Taz.[redacted]. There is a dispute open, but the instructions are unclear. Thank you.

Hello, I am reaching out regarding my eBay account newimagen-stile. There is an issue with a refund of £34.44 for a pair of Nike Air Max [redacted] trainers I purchased from the seller dwaclep_0. The payment was made on February 3rd at 1:24 AM. The item number is [redacted]69, order number 26-09[redacted]8, and tracking number 0211F08502CA6FA7. The trainers were delivered on February 4th to my previous address at 10 Pretoria Road, Ludgershall, Andover, Wiltshire SP11 9PB, United Kingdom. Despite requesting the seller not to ship to that address and the item being returned, I have not received my refund. I opened a case with eBay, which was escalated but closed without resolution. I kindly ask for assistance in resolving this matter promptly. Thank you. Regards, M.W.

I have attempted to return an item that was falsely described by the seller. Despite stating that the item did not fit as described and requesting a refund, the seller refused the return, claiming that I selected the wrong reason. After speaking with four eBay representatives, I received conflicting information and unhelpful responses. The lack of assistance and guidance from eBay's customer support has been disappointing. If the issue is not resolved within two weeks, I will seek legal advice to address my rights being violated. I possess transcripts of my conversations with the customer support team as evidence of their unfulfilled promises. I urge for a prompt and appropriate resolution to this matter, as previous experiences with eBay's customer support have been positive, but this recent encounter has been unacceptable.

I purchased a window regulator for my [redacted] SEAT Leon, but it was either damaged or faulty upon fitting. The regulator cable came off and got tangled, making the part unusable. I've been dealing with the seller for over 6 weeks seeking a replacement, but now they're asking for additional documentation from a garage before honoring the warranty, which seems unreasonable. I have extensive experience as a SEAT mechanic since [redacted] and hold various qualifications, so it's frustrating to be met with such obstacles. I'd prefer a refund and to purchase the part elsewhere due to this seller's lack of cooperation. Communication has been circular, with the helpline direct to the eBay app, which is now ineffective. This experience has shaken my confidence in using eBay for future purchases. Assistance in resolving this matter would be appreciated. Thank you, L.

I purchased a Bathmaster Deltis charger for my bathlift. After buying it, I realized I needed an Australian adapter, which was not mentioned in the advertisement. The prongs on the charger were not visible as it was turned around. I contacted the seller to return it for a refund, but they advised me to seek legal assistance to get my money back.

Hello, could you please clarify the reason behind the significant deduction made from my partner's account? Mr. P. Lewis assisted me in issuing a refund for an item lost by Royal Mail, for which a case was opened. I provided proof of postage. When attempting the refund, I received a message stating insufficient funds, prompting me to add a new card. Despite my attempt, the refund did not go through. Subsequently, my partner also tried to assist but encountered the same issue. He later received notifications from his bank, indicating multiple debits of £20 and £15 to eBay. I am yet to verify my own bank account. The intended refund amount was only £20, as I had a small balance. The case number is 15-09[redacted], with a refund amount of £37.55 for an item priced at £29.60 plus postage of £7.95, deducting fees of £4.81, leaving a refund amount of £32.74. Consequently, I should have had a credit of £13.74, requiring a payment of £20. Kindly address this matter promptly, as my partner is unhappy about the situation.

Hello, I am experiencing a temporary block on my account. The block occurred because I placed an order from the Netherlands instead of Croatia. I made the purchase from the Netherlands because I am currently on a ship registered there, causing the system to flag it as someone else ordering in my name and temporarily block my account. Kindly unblock my account so I can resume ordering. Alternatively, please contact me at my mobile number for verification: [redacted] 91 [redacted]. Thank you, Goran Glavan

I received a claim from the buyer saying they didn't receive the goods. I informed them that I updated the tracking information after they bought additional items. I shipped the parcel using next day 24hr Royal Mail Tracked service and have evidence that it was delivered. I also have photos of the message where I informed the buyer about the updated tracking number MZ[redacted]87GB. I believe the buyer is attempting to falsely claim non-receipt of goods, despite them actually receiving them.

I purchased a 4-in-1 cutter/slicer from an eBay website. This machine is dangerous, and I informed the supplier. Despite several emails back and forth, they refuse to provide prepaid postage, a refund, or an exchange unless I give them a good review on the faulty product. eBay suggests I contact the company, but after 14 emails, I am being ignored. I have tried to resolve the issue, offering to exchange the item, but they are demanding a positive review for a product they have now removed due to its safety concerns. They have also posted a misleading picture of the item. This behavior is deceptive. They are not cooperating by providing a return postage slip or refund.

I sent an item via Evri's next day delivery on March 19th, and the tracking indicated it was delivered on March 23rd. However, the buyer claimed they never received the package while I was away on holiday, leading to an eBay refund. I recently discovered the parcel is missing as I did not receive it back and the tracking shows it was returned to the seller, remaining active three weeks later. I received £[redacted] from eBay but was charged £[redacted], resulting in a £[redacted] loss including the item itself. Evri only offers a chatbot and no customer service, leaving me unsure how to proceed. Is there a phone number with a human representative I can contact for assistance? Thank you.

Hello, I accidentally listed the same item on eBay twice. The first winner requested a cancellation (Item number [redacted]05) and I thought it was a mistake. I relisted it and the second winner also asked to cancel (Item number [redacted]73). I'm suspicious now and haven't responded to the latest cancellation. Is this a common scam? Appreciate your advice. Regards, Geraint

After spending countless hours trying to return a £[redacted] unused outboard engine that was non-compliant with UK regulations, I used the return label provided by the seller and sent it back via Royal Mail Tracked on 4/4/[redacted]. Unfortunately, the package has been stuck at the North West Midlands Mail Centre for about 8 days now. Despite reaching out to eBay and Royal Mail, I have been unable to find a resolution. The seller has been unhelpful and eBay seems unreachable. I am at a loss for what to do next.

I am having trouble locating the information needed to return an incorrect item I purchased from a supplier. After speaking with the supplier over the phone, I was advised to reach out to eBay for a return address (label) to send back the mistakenly purchased item. This will allow me to purchase the correct items from the supplier, which I have already saved to my shopping list. My eBay username is "themanse52". Thank you for your assistance. I attempted to contact eBay for support, however, I was unable to find a UK phone number. I just require a return label for the item. Thank you.

Item number [redacted]33, Order number 25-09[redacted]8. I am the seller of the item, but when the only closing bid was (£19), I decided not to send it as I was expecting bids around £60 or more, considering its original price was £[redacted].99. The buyer is aware of my decision, but eBay has informed them that the payment was made, although I haven't received it in my bank account. Could you please inform the buyer that his payment held by eBay will be refunded to him?

I have a challenging buyer who has asked for a refund from me as the seller. I requested that the buyer not pay because I discovered the item was faulty and did not want to send it to Latvia. I agreed to the refund, but my bank (Barclays) required a * digit security code that I did not receive by text after many attempts. I am interested in paying through PayPal, but I did not see that option. I am considering paying eBay, and they could then refund the buyer. Are there any other refund options available for the buyer?

I converted my Nectar points to vouchers worth over £30 on May 30th or 31st, [redacted], but I cannot locate them in my account. As of today, I only have £23.90, which makes me believe the points were never converted. I am concerned that my eBay account was hacked and that the attacker might have taken my vouchers. Can you please assist me in locating the missing vouchers? Thank you, Pam S. Date: April 13th, [redacted].

Hello, I have encountered a situation where a buyer is requesting a return based on a misunderstanding. Despite clearly stating that the item is custom in the title and description, the buyer claims otherwise. Additionally, the customized nature of the item is evident in the provided photos. I am hesitant to accept the return due to the buyer's oversight and lack of research on the product. There are concerns regarding the item's potential return in poor condition. Thank you.

Hello, I recently purchased a pair of shoes from an eBay vendor. The shoes were delivered to me via Evri parcel delivery, but unfortunately, they were mistakenly delivered to my neighbor. Despite several days passing and no delivery note indicating where the package was left, I discovered the error. Upon speaking with the neighbor who received the package by mistake, they claim they do not have it. I have reached out to both the seller and Evri, but have yet to receive a resolution. I would appreciate any assistance in resolving this matter. Thank you, Connie