eBay (UK) Customer Service Issues

Hello, I need help with my case. I appealed, but it was unsuccessful. The seller claims to have received the item back, but I haven't received a refund yet. The tracking number for the returned item is 0211F08502CA6FA7. The seller insists that I need to pay for shipping the item again in order to receive a refund later. Despite my efforts, the appeal was not successful. The response I received states: "After reviewing your appeal, we won't be able to change the outcome of the case, unfortunately. We kept the original outcome because we determined that the original decision was correct." I am in a situation where the item has been returned to the seller, but I am still awaiting my refund. I would appreciate any assistance with this matter. Thank you.

I recently bought Glade air freshener refills, and unfortunately, I encountered issues with the product. Out of the four air fresheners I purchased, only one functions correctly. The rest either squirt too much air freshener or start hissing from underneath the nozzle spout. I had to remove the nozzle sprayers to avoid pressure build-up in the canisters. This experience has been frustrating as it feels like a waste of money.

Hello, I have not received multiple parcels that I ordered back in February. The sellers provided a tracking link that does not recognize my postcode. I have been unsuccessful in reaching a human at Hermes and have not received a positive response from them. I know that Hermes did not attempt delivery as I have been home waiting for my parcels. This is frustrating as I have been a loyal eBay customer for over a decade.

I've been attempting to contact the seller multiple times. They agreed to the return, but I lack a QR code or return label. eBay closed the case, leaving me unsure about what steps to take. If I had a QR code, the cost would be £3.35, but without it, postage would be £6.70. I believe I shouldn't have to pay as I followed the proper procedure. I would appreciate any assistance. Thank you, Barbara.

I returned the item to the seller because it wasn't what I ordered; it was a completely different accessory. The seller refused to refund me, claiming it was damaged. I sent it back to Royal Mail in perfect condition. I suspect the damage occurred either during delivery by Royal Mail or the seller is not following proper procedures as they won't respond to my communication attempts. I am requesting the refund to be issued to me promptly.

On February 27, [redacted], I ordered a Phillips HQ110 Shaver Cleaning Spray from szutex on eBay. The eBay order number is 06-09[redacted]1, and I made a payment of £9.50 with my credit card. The delivery address was Shell Garage, 2 Beech Road, St Albans AL3 5AS. An email informed me that the parcel was shipped on February 27, with an expected arrival date of Tuesday, March 7. Unfortunately, I have since learned that the item is being returned to the seller. Despite my efforts to contact eBay about this issue, their website indicates that I have not placed any orders. I am now requesting a full refund of £9.50 from eBay. Thank you for your assistance. J.P.

I am frustrated with the lack of support. I received a phone number to contact, but it leads to an automated message. I am unable to access my account due to being on hold status, and not receiving a verification code after changing my password as requested. The link provided to call customer service is unhelpful as it directs me back to the website's contact section. If this issue remains unresolved, I kindly request to close my account. After being a loyal customer for 19 years, the level of service is disappointing.

I purchased a skate roller for £53.40 on January 4, [redacted], for my daughter's birthday. After waiting over a month, I contacted the seller, jedombr-[redacted], who promised to investigate. After two more weeks of waiting, I followed up, but they assured me they would get back to me. I then requested a refund, which they agreed to provide two weeks ago, but I have yet to receive it. I am extremely frustrated with the lack of resolution from eBay and the seller. I am once again requesting a full refund for the £53.40 I paid.

I returned 4 items priced at £41 to the seller. After paying £3.35 for postage, I received a refund of only £7.11. The seller proposed a 15% discount on my purchase instead of a return, but I opted for a full refund minus the return delivery fee. I reached out to the seller regarding the issue, but I am doubtful they will address it given their past actions. I cannot locate any information on eBay to back my case if the seller remains unresponsive. I would appreciate any advice or assistance with this matter.

Hello, I recently made a purchase on eBay, and unfortunately, the item I received was incorrect. I requested a return label from the seller for Royal Mail, however, upon trying to use it, I discovered that the dimensions and weight did not match the box. I was informed that this discrepancy is a common fraudulent tactic used by sellers. I paid £20 to ship the box back to the seller, but after explaining the situation to them, my eBay account was suspended indefinitely due to alleged behavior that could be harmful to the community. I am quite frustrated by this situation. My eBay user email is [redacted]

I am experiencing difficulties with resetting my password. The options on the screen do not allow me to use my phone number or email address. Despite contacting eBay multiple times without success, I remain unable to access my account, [redacted] Our username is WilcoAlic. We are unable to log in to eBay using our password, which is Alice@@play. To verify our account, we are willing to list the products we have previously purchased. Thank you for your assistance.

I sold a pair of trainers for £15 and was advised that postage would be £2.45. However, it ended up costing me £4.45. Currently, all payments are on hold, and I do not have a tracking number since it would have been over £8. I informed the seller about the increased postage cost, but have not received a response. The item has been shipped as a 2nd class signed for parcel, so even if the payment is eventually released, I will still be at a loss. The buyer involved eBay due to a slight delay in sending the item, and now I am concerned about not receiving any payment. Can you please assist me by addressing the postage discrepancy and ensuring proper payment is made?

I purchased a [redacted] ml bottle of Milk of Magnesia on eBay for £19 plus £3.95 for shipping from Trotters Independent Trading on March 1, [redacted]. I received an email on the same day with Order No. 11-09[redacted]6 stating the delivery date would be March 7, to the Co-op on Downing Drive in Evington, Leicester. However, March 7 came and went without receiving a confirmation email from eBay. I visited the Co-op today, and there was no parcel ready for collection. It has been 8 to 9 days since placing the order, and as my GP prescribed me a different medication, I no longer require the Milk of Magnesia. I request a refund for the purchase I made as a guest. I have previously sent an email regarding this issue that has gone unanswered.

Hello, I'm Galyna. I returned an item on eBay, the Xiaomi 13, on March 1st. The seller provided me with the shipping address and contact details but asked me to choose the courier. On March 6th, I sent it via DHL Express with a required signature. I also paid for the shipping. However, the seller has been contacting me daily, every 10 minutes, insisting I declare the item's value as £[redacted] instead of £[redacted]. They are now threatening me and asking me to rectify this. I need help to resolve this issue and get my refund. Thank you, and sorry for any language errors.

I purchased 2 Chromecasts from Stormbrain that arrived on time from an address in Ipswich. Unfortunately, both devices are not working. When I contacted Stormbrain, they initially offered a 30% refund, then increased it to 50% if I gave the faulty items to a friend. I insisted on a full refund due to both devices being defective. They mentioned that the return address provided, Building B, Jiayu Industrial Park, Xinjinshan Industrial Zone, Qingxi Town, Dongguan, accompanied by a Chinese language phrase and the number [redacted], would incur high return shipping costs. This situation is frustrating and causing me stress. I seek assistance in resolving this matter. Thank you.

I purchased 5 Zambesia Botanica extra creams from Ebay seller 'naturetherapy122' with a high rating. Despite having shipped the product to Spain through Ebay's Global Shipping Program in the past, I encountered an issue this time. Ebay notified me that the seller does not deliver to Spain. I communicated with the seller, who confirmed they still ship to Spain and suggested I reach out to Ebay Customer Services for assistance. They recommended trying to place the order on a computer, but I only have an iPad. Can you please advise me on how to proceed? Thank you.

Hello eBay Team, I am having an issue with my item order reference 10-09[redacted]3. I recently returned the item because it did not work with my iPhone 13. The seller issued a refund yesterday, but they sent it to a different account number and I have not received it in my account. I have informed the seller about this, but they advised me to contact eBay for a resolution. I have evidence that the refund has not been processed in my account. I would greatly appreciate your assistance with this matter. Thank you, Leonora Castano

My father, F.K., bought a car battery from Orius Batteries on eBay. Unfortunately, the battery was faulty, so he returned it at his expense but hasn't received the refund yet. Despite contacting Orius four times and reaching out to eBay, we have not received any response. We are now seeking a deadlock letter from eBay to escalate the issue further. Our trust in the brand has been shattered due to this disappointing experience. Please find below the latest email we sent to Orius for your reference. Hello Phil, This marks the fourth time I am emailing you about my issue. Resending the details to facilitate a resolution. - Purchased battery from Orius in April [redacted]. - Contacted you on December 12th, [redacted], regarding the failed battery and requesting a replacement per warranty terms. - Returned the faulty battery via DHL on December 28th, [redacted] - Tracking Number [redacted][redacted]. - Battery was delivered and signed for by Sam on December 29th at 9:11 am. - I can provide a photo if needed. The courier used was DHL reference DHL[redacted]3-1. ACTION REQUIRED - Requesting a full refund for the faulty battery and £12.39 postage cost incurred due to the lack of a prepayment sticker. I trust that the provided information is sufficient for you/Ebay to process my refund promptly. Given the multiple attempts to contact you, I kindly request the refund to be processed within the next three days, or I will have to escalate the matter. Kind regards, F.K.

Hello! I need assistance with a recent purchase. I bought a women's jacket that was shipped with Tracking Number: 02144FF30330F052. Despite the seller, littlerobin27, providing proof through the post office tracking number that the item was delivered to Sainsbury in East Dulwich on the 28th of February, I visited the location today and was informed that they did not have the item and advised me to reach out to you. I did not receive any email notification informing me that the item was available for collection. Can you please help me track down the item's whereabouts?

Hello, I need your help with an issue regarding a purchase. I bid on a vintage mid-century retro Schreiber round coffee table. The seller advertised delivery at £2.75 with an estimated arrival between Tue 14th March and Sat 18th March to OL163ES. After winning the bid, I contacted the seller to coordinate the delivery. However, the seller informed me that the table is now for collection only. I explained that the distance is too far for me to collect and requested a refund since I had already paid £47.00 for the table and £2.75 for delivery. The seller, Naomwarbuto-0, has not responded to my refund request. I have provided evidence of the delivery details to the seller, but I have not received any further communication. I would appreciate any assistance in resolving this matter. Thank you for your attention to this issue. Best regards, Louisa