eBay (UK) Customer Service Issues

I purchased item number 26-09[redacted]2 on August 24, [redacted]. It was a car part that was fixed, but unfortunately, it failed after only a month and 20 days. I had to replace the part again, incurring additional costs. Despite my request, the seller refused to accept the return. I believe eBay should not allow sellers to offer substandard and faulty products that end up costing buyers more. I have previously reported a stolen mobile phone sold on eBay which resulted in a loss, and now I am considering legal action through a solicitor. eBay's guarantee seems to only cover a short period, leaving buyers vulnerable to fraudulent sellers. I intend to raise awareness through newspapers and social media to prompt the government to take action against such sellers and eBay's platform. I urge eBay to address this matter promptly and remove the seller to protect other innocent buyers. I look forward to your response. - Mohammad Sarfraz

Hello, I connected with your customer service team over the phone on Monday, October 24th. I spoke with a representative named "AJ". I initiated a return and received a partial refund on October 21st, which was only 50% of the expected amount. My order with "samsfishingdirect" on September 30th was for two fishing reels totaling £79.90. Due to one being faulty, the seller could only deliver one reel and refunded me £39.95 on October 4th. Upon receiving the single reel, it was missing parts, so I returned it. The seller acknowledged the return on October 21st with a refund of £19.98, not the full £39.95 as promised by "AJ". Despite assurances for a resolution from "AJ", no further communication or correct refund has been received. Attempts to contact the seller have been unsuccessful. I would appreciate assistance in resolving this matter promptly.

I bought an item online, but it doesn't match the description. I've reached out to the seller for a return, but they haven't provided me with a return address or return payment. I believe they might be delaying on purpose. I'm also experiencing a technical issue when trying to take further action on the platform. Please help.

Username: bazkar-bingo I have an item listed on eBay for local collection only. The buyer, stst_5407, mistakenly believes he has paid, when in fact, no payment has been received in my Paypal account. He is now requesting a refund. I have messaged him to clarify the situation, but he seems confused about the local collection terms. He is now asking about additional payment for mailing the item. Can someone assist in letting stst_5407 know that payment has not been made and the item is for local collection only? Thank you.

I recently sold item number [redacted]41 to buyer 16923newquay. The item was in good condition and perfect working order. The buyer reported issues with the player powering off after 45 seconds. I suggested trying a different power cord, but the buyer insisted on returning it. Upon receiving it back, I connected it with the original power cord and it worked perfectly as expected. The buyer claims to have tried multiple cords, but if the fuse values are incorrect, it won't work. I offered to cover the return costs, but the buyer remains uncooperative. I feel unfairly treated as the buyer's misuse caused the problem. I have limited funds and request to cancel the return process.

I purchased a wetsuit from woollkay on eBay, (order number 26-09[redacted]0). The wetsuit was listed as a ladies size 12 but I received a child's size instead, with a hole that was undisclosed. I reached out to the seller requesting a refund per the Consumer Act [redacted] but was met with a closed return request on eBay. Despite my attempts, the seller has not responded. I believe the seller not allowing returns violates the law. My negative feedback about this issue was removed by eBay, and I feel frustrated by their bias towards sellers. I am requesting eBay's assistance in reinstating my feedback and providing a refund for the misrepresented wetsuit. The lack of buyer support on the website has left me feeling lost in trying to resolve this issue. I hope for a prompt resolution from eBay. Thank you, Lisa H.

I recently listed a handbag for sale on eBay for the first time. After setting the price, there was a long period of no activity before it was eventually sold for much less than my asking price. Since I wasn't willing to sell at that price, I removed the item. However, I later found out that the buyer had already paid, resulting in eBay issuing them a refund on my behalf. I am unsure if I have received the payment as I believe eBay does not have my bank details. I am unsure where the money went or if eBay still holds it. I have been trying to contact eBay for assistance, but it has been challenging. Despite speaking with a representative from a distant location and agreeing to a repayment plan, the issue remains unresolved. My account has been suspended, and I am stuck in a frustrating cycle trying to reach someone for help. The amount in question is only £23.00, but I am desperate for a resolution.

Hello, I am a seller. A buyer purchased a Cloud Nine Waving Wand from me for £46, including postage and packaging. Even though I stated collection only in the description, the buyer still made the purchase. I asked if she could collect the item since she lives 20 minutes away, but she couldn't due to my broken ankle. I then offered to have my son drive to drop off the item at her house, but she requested canceling the payment and paying at her door, which I found challenging. Subsequently, she reported me on eBay, so I followed the cancellation process. However, she messaged me bluntly as she hadn't received her refund yet. I canceled the item, and I hope the matter can be effectively resolved, and the lady receives her refund promptly. Best regards, Anna B. (Seller)

Dear EBay, I recently purchased food spices from your platform, including drowned shrimp powder and two other seasonings. Despite the products having an expiry date for next year, upon opening the shrimp powder and using it in my cooking, I noticed an unusual smell. Upon further inspection, I discovered a strong ammonia odor emanating from the packet. Additionally, one of the other seasoning items showed visible signs of aging on the seeds. I intend to file a returns claim regarding this issue, as I am concerned about the quality of the items received. It appears that the seller may be engaging in unethical practices by possibly selling expired or subpar products. I urge you to investigate this matter thoroughly. It would be beneficial if you could handle the return process directly and communicate with the seller to ensure stricter guidelines are in place to prevent customers from being misled into purchasing unsafe food items. Thank you for your attention to this matter. Warm regards, Michelle

I purchased 4 "USB" heaters from seller xiaolinglee ([redacted]) with item number [redacted]19 for £62.60. Only 2 arrived on November 4th, and they are not USB as described. I have contacted the seller but only received assurances that the rest are in the post. I have clearly stated that I do not want them and expect a refund, as the listing was misleading. I am disappointed with the lack of understanding from the seller. I urge eBay to call me back at [redacted]8 as I am unable to reach them despite numerous attempts. It's frustrating and I feel like I am speaking a different language.

I recently sold my son's MacBook Pro on eBay to a buyer named James Greyson. The buyer requested a refund due to size and specifications mismatch. Although I sent a return label, there has been no response from James since. I received an email stating that my eBay account was suspended without a clear reason, mentioning a full refund was issued to James. Unable to contact eBay or the buyer to resolve this, I seek help to reconnect with eBay and potentially retrieve my MacBook. I can provide a purchase receipt and clarify ownership of the laptop as it's registered under my son's name. My eBay username is keag7707 and my email is [redacted] for any necessary communication. Thank you.

I recently sold an item and received a message asking me to provide a new bank account or use bank sign-in for verification. However, I've encountered some issues: 1. I have a bank account linked, but the verification process failed. 2. I completed the microdeposit verification and received the two deposits, but I encountered an error during the verification process. I need assistance in verifying my bank account so that I can receive the funds from the item I sold. Thank you.

Good evening, I received a message from a buyer concerning my recent transaction. The first message was translated using Google Translate, and the second is the original message from them. I am willing to share the full conversation and story if necessary. As eBay does not condone bullying, I urge you to review the message. Regards

I experienced difficulties logging into my eBay account last week, so I proceeded to make a purchase as a guest user, utilizing the same email address, [redacted], for the guest account as my original eBay account. The wireless mouse I purchased as a guest has turned out to be defective and is not functioning properly. I have attempted to reach out to the seller via the confirmation email I received (stating "We got your order"), but I am unable to take any actions as the system prompts me to log in to eBay. Unfortunately, since this transaction was completed as a guest, I do not possess any login credentials to access the seller. I am seeking a full refund for the Trust Yvi Compact 2.4GHz Wireless Battery Ambidextrous Optical Mouse Parrot, purchased for £9.99 from seller tabretail with order number 06-09[redacted]8 and item number [redacted]12. I intend to return the faulty mouse to the seller. Kindly respond to this matter via email. Best regards, San

Hello, I placed an order on October 17th for the Runner Band Gun (Order number: 27-09[redacted]1) and noticed that it was processed on October 18th. However, the delivery date of November 9th has passed without any updates on the whereabouts of the item since October 18th. I have been in contact with the seller multiple times, but they have not been helpful and only keep asking me to wait. After waiting an additional two weeks and reaching out again for information on the item's location or a refund, I have received no response. The seller is now requesting that I wait another month without providing any tracking details or a new delivery date. This lack of communication is concerning, and I would appreciate a refund so I can purchase the item from a different seller. Thank you.

Hello, I require assistance regarding a purchase I made on eBay for a John Lewis Special Edition sewing machine, JL110SE PINK, which cost £84.99. Unfortunately, the item arrived damaged, and the seller requested I return it. I insisted the seller arrange the collection due to the damage, but she initially declined. Eventually, she claimed to have set up collection with Royal Mail, providing an address label. However, when the postman arrived, he stated he did not have the label and could not take the package. Despite informing the seller, she insists she has done all she can. Dealing with the passing of my brother last week and falling victim to a scam that affected my bank account has left me under considerable stress. Being autistic, I struggle with communication and comprehension, making it hard for me to resolve this issue. I urgently need help to have the parcel collected by the seller promptly. Thank you for assisting. Best regards, Angie Hill.

I am facing issues with tracking my purchases and urgently need to check the details of the seller for the JUDITH WILLIAMS LIFE LONG NECK AND DECOLLETE CREAM 100ml. I regularly purchase items, especially when the prices are enticing, even if I already have a few of the same item. I bid on the mentioned cream and was the sole bidder. The seller asked me to complete the purchase, which I did. However, upon opening the item, instead of the expected cream, a liquid resembling milk squirted out of the tube. I have been using this product for over twenty years and am deeply disappointed by this deceptive seller. I urge for a prompt investigation and demand a refund from the seller. This incident has left me outraged, and if not addressed seriously, it may lead me to cease recommending eBay to others due to such dishonest sellers. Thank you.

I returned an item to the seller on 24th October because it was not as described. After returning from holiday, I realized I hadn't received a refund. When I contacted the seller, they asked for the tracking number, which I provided. Then, they requested a copy of the receipt of posting. Despite all this, they continued to question the return. Even after confirming they received and signed for the item two days after posting, the refund was still withheld. This lack of responsibility on their part and the delay in issuing the refund has left me frustrated. The item was misrepresented in its functionality as well. Due to this experience, I have decided not to do business with this company in the future, and I advise others to do the same.

I recently received a request from Knessdasi company to leave a 5-star rating and feedback, which jogged my memory about not having received my item. Despite my numerous orders, they insisted the item was delivered, even though I confirmed it was not. I politely asked for a refund, but they only sent a delivery confirmation message. I find it unfair to be asked for feedback, let alone a 5-star rating, under these circumstances. I believe they do not deserve it. I would appreciate it if this could be investigated promptly, and I look forward to hearing back from them. Thank you.

Hello Team, Elif here writing on behalf of Dr. Jennifer G. regarding a recent purchase issue. We ordered an HP 953XL Black ink from seller "rustiebear" on August 15th via Ebay. Despite receiving it promptly, upon opening on November 18th, we discovered an expiration date of September [redacted]. When attempting to use it, our printer deemed the ink "old generation." A detailed email with pictures was sent to the seller immediately, but we have yet to receive a response. We are dissatisfied with this purchase and seek your assistance in resolving the matter. The order and item details are as follows: Order number: [redacted], Item number: [redacted]. We are willing to return the item for a refund and await your prompt response. Thank you. Best regards, Elif A.