eBay (UK) Customer Service Issues

I noticed a duplicate payment of £[redacted].00 on my bank statement - one has cleared while the other is pending, affecting my available balance. I have reached out to the seller to confirm only one payment was made. The situation has put me in a tough spot financially with household bills to cover and rent due. I am disappointed by the lack of customer service options from eBay. I’ve contacted PayPal and my bank, but they directed me to get in touch with eBay. The automated number provided by PayPal has been unhelpful. Email correspondence is slow, and bills cannot wait. Please call me at [redacted]9 as soon as possible. Thank you, Steve.

Hello, I purchased a laptop from eBay UK (I am in Australia) with Invoice 15-07[redacted]5. The seller did not deliver the item, and after reaching out, they mentioned they hadn't contacted their supplier. When I requested either the item or a refund, the seller refused without regaining their deposit. I opened a case, and it was closed by eBay without providing a refund or explanation, despite the advertised money-back guarantee. Now, I am out of pocket without the laptop intended as a birthday gift for my sister in the UK. I am surprised by this experience with a reputable company like eBay.co.uk. I seek guidance on resolving this matter promptly to prevent more scams on your platform. Thank you.

I sold an item ([redacted]28) to the buyer "Luhor-[redacted]". After receiving payment, I promptly shipped the item via Hermes, and Hermes confirmed successful delivery to the buyer's address. Unfortunately, the buyer retracted the payment claiming they did not make the purchase. Despite my illness preventing me from responding promptly to eBay's email, they debited the full payment from my account along with £17 in bank fees. Upon contacting eBay, they deemed it too late to reopen the case. It is disheartening to see eBay enable a repeat fraudulent buyer like "Luhor-[redacted]" who has a history of such actions based on feedback. The whole ordeal has left me feeling frustrated as a victim of this scam, losing both the item, postage costs, and time. The lack of accessible human support exacerbates the situation, making resolution seem unattainable. Sincerely, Andy

Dear Sir/Madam, I recently purchased pescatarian omega-3 fish oil capsules from a seller named Abdul Khan. However, instead of sending me the pescatarian capsules, he mistakenly sent non-pescatarian ones. After informing him of the error, he apologized and offered to send the correct ones or provide a full refund. I opted to wait for the correct capsules. Upon following up after a week, he mentioned having two batches available at a discounted rate. I requested to receive the originally ordered capsules first. I have returned the incorrect capsules at my own expense. I am now seeking a refund. Could you kindly assist in resolving this matter with Mr. Khan? Thank you, Mr. M Jones

I encountered an issue with a product purchased on eBay in the UK. Initially, the item was not delivered, prompting me to contact the seller through the platform's messaging system. Subsequently, the product arrived, and I marked the matter as resolved in my eBay account. Now, after two months of use, the product, which boasted a lifetime warranty, has malfunctioned. The specific item is a kitchen tap, and its spout detached after a brief period of use. Unfortunately, I couldn't fix it and had to swiftly replace it from a nearby plumbing store. Despite my efforts, due to the product not being present in my lists post-resolution, I am unable to reach out to either the seller or eBay. Hence, I am seeking a refund for the faulty kitchen tap. The eBay user in question is "groundman2018," and the product's order number is 13-06[redacted]0.

I posted a listing on my eBay with a price similar to others for the same item. Two customers have reached out, but when they try to make the purchase, they can't complete the payment due to some issues with the listing. I have double-checked all the listing details. I've spoken to eBay support multiple times, and they can't identify any issues that might be causing this problem. They also sent me links to fix the issue, but they are dead links that lead to nowhere. As a result, I have missed out on several potential sales. Thank you for your assistance.

I purchased an item (10-07[redacted]8) from a seller named Jonathastanner-0, but it never arrived. After reaching out to the seller multiple times without a response past the delivery date, I filed claims on both eBay and PayPal. The seller finally responded after the claims were opened, agreed to refund me, and even relisted the item without issuing the refund. They claimed to have processed the refund but haven't actually done so. I am worried they might be trying to commit fraud. I am unsure whether closing my PayPal dispute would allow me to reopen the eBay claim. I simply want the seller to refund me as promised. Your assistance in this matter is greatly appreciated. Thank you, Chelsea.

I recently had a return request for Item [redacted]26, a Denby 2 1/2 Pint Pot with Return No [redacted]. After agreeing to the return and receiving the item from the buyer, I am facing issues processing the refund. Despite locating the Refund Buyer page, I am unable to proceed to the next step after clicking the button. Additionally, the buyer informed me that eBay registered the item as dispatched when she merely printed out the label I provided, without actually using it. I am concerned about potential charges for the unused label at the end of the month, although eBay assured no charges would apply if the label remained unused. The buyer covered the postage expenses independently, without utilizing the label provided by me. I am seeking assistance with this matter as I am becoming increasingly frustrated.

Hello, could you assist with resolving the issue regarding the refund I have not received yet? My name is Mr. Howes, with the account under the username michaelntl, on eBay. The seller, onsun_shine, mentioned they issued the refund for my return request but I have not received it. Could you please look into this for me? Thank you.

I am still waiting for the refund that was issued back to you. I received a message today from the seller regarding the refund process. The seller, onsun_shine, mentioned that they have refunded me, but I have not received it yet. The seller offered a partial refund of £[redacted].00 for the 8-10FT Kids Trampoline Round Bouncer Fitness Jumping Toy with Safety Enclosure Indoor. I need to respond to this offer before August 6, [redacted], when the request will close. If I do not receive the refund, I will reach out to the seller. My username is michaelntl, and my full name is Michael Howes.

I bought an air compressor from ShopHome-AutoParts with item number [redacted]84 on September 11, [redacted]. Unfortunately, the part is faulty, and I am seeking a replacement as it is still under warranty. I have attempted multiple times to reach out to the seller through eBay but encountered an error message prompting me to try again later. The eBay contact number provided seems to be for messages only. I require this replacement part urgently as my vehicle cannot be driven with a faulty air compressor. Thank you.

I am reaching out regarding an item I ordered from the US on the 19th of May, with [order No: 01-07[redacted]8], which I have not yet received. The item has faced challenges within the postal system with USPS and US customs. The seller mentioned that there was an issue with the name format on the delivery address, although it has remained the same for over 15 years without any prior complications. As a result, I am now required to cover additional delivery expenses to have the item resent or accept a partial refund. I believe I am entitled to a full refund or at least a partial refund to cover the discrepancy between what I paid and what the seller is willing to refund. I have attempted to contact Ebay customer service unsuccessfully and would appreciate guidance on how a UK-based customer can communicate effectively with Ebay regarding such matters. Thank you for your assistance. - D.Young

Order [redacted]51: I purchased a personal MP3 player on June 25th and cancelled the order within 20 minutes. Ebuyer Direct says it was already shipped, which I dispute, as they claim my cancellation was only noticed on June 27th. I returned the unopened item on July 1st, but they insist they have not received it, which I also doubt. Ebuyer Direct has a poor track record with refunds, and I need Ebay to address this issue. Initially, they stated they did not see my cancellation email until after the item was shipped on June 27th, despite me sending it 20 minutes after paying for the order. Despite my messages, I have not received any response from them, leading me to believe they are purposefully ignoring my valid request. I would appreciate guidance on how to proceed. Thank you, Charles R.

I ordered the Garden DIY Allotment String from the seller SALDOROT on eBay on the 6th of June, but I have not received it as of the 21st of July. I urgently need this item. I find it disappointing that the seller wants me to check with my local post office instead of resolving the issue themselves. I wish the seller would take responsibility and contact the carrier on my behalf. This is a formal complaint. Thank you. Email: [redacted] Original Message: Seller: SALDOROT Subject: Re: Sammav.bmaaig4 sent a message about Garden DIY Allotment String 1,8mm - 4 Strong Bright Colours Polypropylene Silk #[redacted]22 Hi, I ordered the green string on the 6th of June with an estimated delivery of the 10th of June. Despite this, I still have not received the item and I urgently need it. Can you please advise on the status of my order? Thank you.

Good afternoon, I am reaching out about a situation where I sold an item to a customer and they are now requesting a refund before returning the item. I have informed them of the correct process, which is for them to request a refund through eBay after returning the item to me. Despite their claims of incorrect measurements, I am willing to proceed with the refund once the item is received. There is documented proof of our conversation regarding this matter. However, the customer has opened a case with eBay, alleging that I sent a different item than expected, leading to the funds being awarded to them. I am in need of assistance in resolving this issue.

I recently returned 2 pairs of Chinos to Onestoplook via Royal Mail on 02/07/21 due to them not being as described. The Chinos, priced at £19.98, were supposed to be Regular fit but turned out to be extremely tight. Despite multiple attempts to obtain a refund, I have faced challenges. I have a Certificate of Posting for the return, costing £4.20, but the company has been uncooperative. I have requested a named individual at their Unit to sign for the Royal Mail delivery, but my requests have been ignored. Additionally, I have offered to provide the original Certificate of Posting since I am unable to send attachments due to issues with my email provider. The company's insistence on technical processes I struggle to follow has caused me distress. I have conducted numerous Ebay transactions without encountering such difficulties and seek assistance in resolving this issue promptly.

My Ebay account is currently suspended. I uploaded a picture of a sofa I wanted to sell but sold it elsewhere. I requested to have the image removed, but Ebay did not remove it in time, and someone made an offer. The buyer said they transferred money, but I haven't added my bank details to Ebay. Despite explaining this, I continue to receive emails claiming I owe money. I cannot reach anyone by phone to discuss this. I want Ebay to cease sending me emails demanding payment as I do not owe anything. I am looking for a prompt resolution and updates via email.

Hello, I set up an eBay seller account earlier this year for my business and recently started trading under a new online seller account. Shortly after creating the account, I received an email informing me that my account was suspended. Despite reaching out to eBay's live chat for assistance, I faced unhelpful support and was abruptly disconnected after they reviewed my account. I then attempted to delete my account, but the system prevented me from doing so due to the suspension. After completing a data deletion request form provided by live support, I noticed small payments in my business bank account followed by a verification email. After verifying the payments and providing additional documentation, my account was supposedly fully reinstated. However, upon trying to log in again, I encountered the same suspension message. Despite explaining my situation to live support, I faced a similar unproductive interaction. I am frustrated by the continuous suspension preventing me from operating my business smoothly. I have complied with all necessary checks and verifications and am seeking resolution to either delete my account or have it fully reinstated to avoid any further disruptions to my business operations. Your assistance in resolving this matter is greatly appreciated. Thank you. Regards, Hasan Soyer.

I have initiated a PayPal investigation due to a questionable transaction. The seller, who sold me a Tricycle listed as the only one, later conducted the sale outside of eBay without my knowledge. It turned out I received a different Tricycle, a darker green one, instead of the listed item. Despite my offer of £[redacted].00, I did not receive an invoice and only paid upon agreeing with the seller. I encountered difficulties communicating with the seller after the purchase and discovered last minute that I was not receiving the item I wanted. I have faced challenges with PayPal's investigation process and their representatives providing conflicting information. I have documented all communications and even captured some of the seller's misleading feedback. It is essential to address this misrepresentation and contact me for further details at [redacted]. Ruqia U.

I made my first order on July 21, which was accepted. I got two emails from eBay on July 22 asking me to go to checkout. When I checked today, the item has expired. I tried to place the order again, but the item now costs £40. Even though my bank authorized payment, I was asked to use another card. After talking to my bank, they said eBay had not accepted the payment. Now eBay wants me to pay via PayPal. I'm confused why this happened as I wasn't informed on July 21. The item now costs £[redacted].99 instead of the original £95.94 which I agreed to. As a pensioner, this is a significant amount for me. I prefer to use my credit card but have been receiving spam and phishing emails from PayPal. My original order number is 25-07[redacted]1.