Zumiez.com Customer Service Issues

On June 13th, I placed an order for 5 stickers. However, only 3 stickers that I ordered arrived, along with 2 stickers featuring the zumies logo that I did not select. The two missing stickers are the "sausage praying finger sticker" and the "know bad daze for the homies sticker." When I reviewed the receipt, these two stickers were not listed. I attempted to track the order using the provided order number, but an error message was displayed. Subsequently, I tried tracking each sticker individually using the item numbers, but encountered another error message. While the order confirmation email indicated all items were in one shipment, I am unsure if the missing stickers are being sent separately. I kindly request assistance in resolving this matter and appreciate your attention to this issue. Thank you.

Regarding Order #[redacted], I mistakenly used my PayPal account with the incorrect shipping address. The correct address should be updated to: Rhonda Calhoun [redacted] SE Sierra Vista Drive Milwaukie, OR [redacted] I placed the order around 9:45 pm on Thursday, December 10. Please confirm the address change promptly.

Hello, I am reaching out to share my experience at your store. While I appreciate the products, I was disappointed by the lack of customer service during my recent visits. Despite multiple trips, I was never offered assistance and had to actively seek help from an employee who seemed disinterested. The interaction between staff members was unprofessional and reflected poorly on the company. Upon returning a purchase the next day, I explained my dissatisfaction only to be rudely dismissed and argued with. This encounter led me to take my business elsewhere. Customer service plays a crucial role in representing the company, and I felt compelled to share my experience. Please address these issues for the benefit of future customers. Thank you.

I purchased the Vans PRO AVE in chili red but noticed they appear worn compared to the AVE marshmallow and blue in the store. I contacted the store to exchange them, but I no longer have the box. The white parts of my shoes are turning off-white. The store requires authorization from Zumiez to proceed. As a loyal customer, I kindly request approval for the exchange. I've always received extra laces with my Vans since the early 2000s, so I wonder if the box was opened previously or if these models no longer include extra laces. I have only worn the shoes indoors once and am disappointed with their appearance. Thank you for your attention. - Guilherme C.

Hello, my name is Christian. On December 17, [redacted], I visited a Zumiez store at the Tanger Outlets in Glendale, Arizona, with my wife for some Christmas shopping. While shopping, an employee offered help as my wife and I were looking around. After some browsing, my wife changed her mind about a shirt we had selected earlier, and I believe it might have been misplaced. At the checkout, I was questioned about the missing shirt by an employee who then proceeded to confront my wife about its whereabouts, making us feel uncomfortable. Another staff member threatened to remove me from the store, even though we had just spent over $[redacted]. The whole experience left us feeling disrespected and humiliated. I hope the store reviews their security footage to see that we did not steal anything.

I'd like to share that as a 29-year-old from Dallas, Texas, I have a fantastic clothing line concept. From the label to the symbol, every design detail has been meticulously planned out. With a target audience of 18 to 40-year-olds in my region, my slightly dark and metal-inspired designs have received positive feedback. The proposed name for the brand is also catchy. The pricing structure offers various levels corresponding to different designs. If you're intrigued, please reach out for more details.