Zelle Customer Service Issues

I transferred money from my Bank of America account to my girlfriend's email, mistakenly using the same email I usually use for myself. She doesn't have a bank account or a debit card currently and had trouble using Zelle as she was unfamiliar with the process. I made the same mistake trying to retrieve the funds. As we both are trying to claim the money using the same email, it's causing confusion. I would like to consolidate everything under my name to simplify the process and be the one to accept the funds from Bank of America. We have reached out via email four days ago but haven't received a response yet. I am hoping for clarification on the next steps.

Yesterday, Zelle restricted my online banking access due to suspicious activity. Last Thursday, a $36.88 deposit titled Settlement B- appeared in my account without warning, related to a BOA Class Action Settlement. Despite not recognizing it, I didn't think much of it at the time. After speaking with my bank's customer service, they confirmed Zelle's restriction. I feel helpless in controlling incoming deposits, such as this one. Additionally, a previous fund retrieval due to a mistyped number got flagged by Zelle and deducted swiftly, but the return process feels slower. I received emails from my bank today assuring the funds would be back in my account within two business days. Though the bank couldn't provide a precise reason for Zelle's actions, they suspect these transactions triggered it. I've used Zelle without issues for years. How can I regain access to my account? Will the funds be returned promptly as promised? I'm hesitant to involve my bank, with whom I have a good relationship. If necessary, I might contact Zelle directly, though I hope to resolve this without escalation.

I'm currently in the process of restoring a rare [redacted] Chevrolet Impala convertible, and sourcing parts has been quite challenging. Recently, I came across a Facebook page called "USA Impala Parts for Sale" and reached out inquiring about specific parts I needed. They confirmed they had the parts and even sent me pictures via text. After agreeing on a price of $[redacted] and $[redacted] for the parts, I made payments through Zelle to "Sarika Chana." However, things took a suspicious turn when I was asked to pay $[redacted] for insurance the next day, and an additional $[redacted] for shipping to California. Feeling uneasy, I refused to send more money and requested the parts to be shipped promptly. The seller reacted rudely and persistently tried to get more money out of me. Realizing it was a scam, I reported them to Facebook, but they reappeared under a different name. I attempted to seek assistance from Discover Bank, but they couldn't offer a refund as I had authorized the transactions. Zelle also proved unhelpful. Despite feeling frustrated and deceived, it seems there is little recourse available to recover my losses.

I recently received an email to my work address from Zelle <[redacted]> regarding a bank transfer. The email stated that a transfer of $1,[redacted].37 was initiated with transaction ID [redacted]0 to Santander Bank ending in [redacted]. It mentioned that transfers initiated before 7 PM ET on business days usually reflect the next business day but could be delayed for review. I refrained from clicking the links due to the unusual receipt in my work email and wanted to verify the legitimacy of the email before taking any action.

I have been experiencing issues with Zelle for several months now. The service has been suspended on my Wells Fargo account as well as on accounts belonging to other individuals in Venezuela. Despite this, I have been able to receive money through Zelle from my daughter and my boss using our account numbers, since we all have Wells Fargo accounts. Strangely, I am unable to send money using Zelle, and no one apart from my daughter and boss can send me money either. Two months ago, I received an email from Wells Fargo stating that my email associated with Zelle would be deleted due to inactivity, even though I am unable to use the service properly. I am hoping to resolve these issues promptly so that I can regain full access to my Zelle account, enabling me to both receive from and send money to multiple individuals.

I rented an apartment in Boston, and someone on your platform through Bank of America stole $[redacted] from my account. The bank claims they are not at fault and that you are responsible for the fraud. I am seeking answers and my money back. I am prepared to escalate this matter until it is resolved, even if it means going to the public or the press. I have the details of the person's Zelle account: [redacted] My name is Patricia E Restrepo.

I recently experienced a concerning situation involving a fraudulent individual posing as a Wells Fargo customer service representative. This person informed me of a supposed fraudulent claim on my Zelle account and guided me through closing it and opening a new one. Despite the caller exhibiting professionalism and having knowledge of my details, subsequent events raised suspicions. After providing an "authorization code" during the call, I discovered $[redacted] had been transferred from my Wells Fargo account to a Chase Zelle account without my consent. Upon contacting Wells Fargo, I learned that the transaction was irreversible as I had allegedly initiated it. Despite initiating a fraudulent claim with Wells Fargo, no resolution was provided. Wells Fargo advised reaching out to Zelle for a refund. Now, I am faced with contacting Zelle to report the fraudulent activity and pursue reimbursement for the unauthorized transfer. Any guidance on this matter would be greatly appreciated. Thank you, Diana R.

Hello, I am Cristi Mendez, a Zelle member. I fell victim to a scam by an individual using the email [redacted] while trying to purchase a teacup puppy for $[redacted]. The scammer claimed to work with an agency to transport the puppy to my house. The supposed agency, contacted via email at [redacted], requested an additional $[redacted] for a cage and delivery fees. However, I ran into issues sending the payment through Zelle to [redacted], prompting suspicions. Upon discussing this with the seller, they explained they would handle the transaction through [redacted] to proceed with the delivery. The fake agency later demanded $[redacted] for insurance, which I refused. When I researched the agency online, I discovered the legitimate company is named Starwood Animal Transportation and does not request payments via Zelle, cash, or PayPal. I reported the scam on a Facebook page advertising teacup puppies. This experience highlighted the importance of verifying information and being cautious with online transactions.

I have been a customer of Wells Fargo since [redacted] when I opened my account while residing in Venezuela as a tourist. Years later, Zelle blocked money transfers for non-U.S. residents, but I relocated to the U.S., specifically Orlando, Florida, six months ago, updating all my information with the bank. Despite being eligible, I can receive money but not send it. On February 1, [redacted], I managed to send money via Zelle, but then encountered issues again with sending due to Zelle's protection measures. Bank agents have advised me to reach out to Zelle for a solution, and I am awaiting their prompt response.

I have been trying to reach out to Zelle to speak with a live representative since Friday, 3/4/[redacted], without any success. I have repeatedly called, but no one has answered my calls. Each time I call, the automated message plays twice, then disconnects without putting me on hold to speak with anyone. I placed an order on Friday, 3/4/[redacted], to deposit money into Linda Drew's bank account using Zelle from my own bank account. Zelle has put the funds on hold, informing me they will get in touch once the funds are cleared. However, I have not received any communication from Zelle via phone or email after the funds were deducted from my bank account. The first small transaction went smoothly, but after sending a larger amount, Zelle notified me that the funds were on hold, which are crucial for Linda Drew's account deposit. I verified with my bank on Friday, 3/4/[redacted], and they confirmed that Zelle holds the funds and advised me to contact Zelle regarding this matter. This situation is why I am reaching out for assistance. I am curious if the funds will be deposited into Linda Drew's account today and if we will both receive confirmation of the deposit.

Today, my couch sold for $[redacted], and the buyer suggested using Zelle for the payment. Zelle informed me that I could only receive $[redacted] unless I upgraded. Following their instructions, I transferred back $[redacted] to the buyer from my account. Unexpectedly, the buyer sent the $[redacted] twice, leaving me with only $3. It seems like a scam as they are unresponsive after I questioned them. Unfortunately, this has left me struggling financially as I no longer have the funds to fulfill promises like helping with my cat's surgery.

Hello, I was scammed by some individuals who made fraudulent purchases. I have limited information about them, only their Zelle email addresses where they requested money refunds. They carried out transactions via checks, with the funds showing as available for about 6 days. They would deposit more than needed and ask for the excess to be refunded via Zelle. Shortly after, the deposited money disappeared from the account, and the refunds I sent resulted in a negative balance. This was a type of scam I was not familiar with, and I fell for it because the money seemed legitimate for several days. Scammers' emails: Danny Belmont - [redacted] Vidal Prieto - [redacted] Abreu Rosa Josefina - [redacted]

Hello, I am Robert M. Yesterday, I was on eBay trying to get a refund for a damaged phone I bought for $76. The person, claiming to be from eBay, asked me to use Zelle for the refund. Later, I discovered this person was not affiliated with eBay. Unfortunately, this individual emptied my bank account, leaving me with only 49 cents out of my initial $[redacted].14. They took $[redacted] on an Apple play card and transferred the rest via Zelle. I have already updated my information to prevent further unauthorized access. I am hopeful someone can assist me in refunding the stolen funds, as I now have only 49 cents remaining, which is insufficient for my basic needs. Thank you, Robert M.

I received a transfer from Tamika Williams to my personal account. The email said I needed to upgrade my account because the minimum payment amount is $[redacted], while Tamika was sending me $[redacted]. I was asked to send $[redacted], and now I'm being told to send an additional $[redacted] to a Zelle agent. This seems off to me. The confirmation code is DNVFKT7SXI from Wells Fargo. I got an email from Zelle asking for the additional payment. Can I cancel the transactions, or what should I do? The email provided agent info, requesting $[redacted] more for a total of $1,[redacted] credited to my account. The Zelle agent is Tameca Alexander.

Dear all, I am reaching out to you because on Thursday, June 22, [redacted], in Caracas, Venezuela, I, along with others, fell victim to a scam. A criminal impersonating a car salesman deceived us, leading to a significant loss of seven thousand American dollars ($7,[redacted]) transferred to the Zelle account: [redacted] (JOHAN GONZALEZ). As a result, Mr. DHONNY DIAZ (also a victim) and I had to file a report with the Public Prosecutor's Office in Venezuela, who are now actively pursuing these criminals. Preliminary information from the authorities suggests that this account is used by criminals operating from highly dangerous prisons in our country. We urge you to block and investigate the mentioned account promptly and reverse the transferred funds from the specified amount and date. We appreciate your prompt attention to this matter. NOTE: ATTACHED IS THE RECEIPT OF THE PROSECUTOR'S REPORT

Firstly, I send you a warm greeting. I want to inform you that on Thursday, June 22, [redacted], I, along with others, fell victim to a scam in Caracas, Venezuela. A criminal impersonated a car seller and deceived us into transferring a significant amount of money, SEVEN THOUSAND US DOLLARS ($7,[redacted]), to the Zelle account: [redacted] (JOHAN GONZALEZ). Upon discovering this, Mr. DHONNY DIAZ (ALSO A VICTIM) and I felt compelled to report the incident to the Public Ministry of Venezuela. They are currently pursuing these criminals. Preliminary information from authorities suggests that this account is used by criminals operating from highly dangerous prisons in our country. We urge you to immediately block and investigate the mentioned account and initiate a refund of the transferred money from the amount and date specified above. Thank you in advance for your attention. NOTE: ATTACHED IS A RECEIPT OF THE REPORT TO THE PROSECUTOR'S OFFICE.

First and foremost, I greet you all. I am reaching out to you because last Thursday, June 22, [redacted], I, along with others, fell victim to a scam in Caracas, Venezuela. A criminal impersonated a car salesman and deceived us into transferring a significant sum of money, SEVEN THOUSAND AMERICAN DOLLARS ($7,[redacted]), to the Zelle account [redacted] (Johan Gonzalez). As a result, Mr. DD (also a victim) and I had to report the incident to the Public Ministry of Venezuela. They are currently pursuing the perpetrators. Preliminary information from authorities suggests that the mentioned account is used by criminals operating from high-security prisons in our country. We urge the immediate blockage and investigation of the mentioned account and request the reversal of the transferred funds from the mentioned amount and date. Thank you in advance for your attention. NOTE: ATTACHED IS THE RECEIPT OF THE REPORT TO THE PROSECUTOR'S OFFICE.

I am unable to make a call at the moment as I am on the line with the FBI following a scam totaling $[redacted]. I posted a table for sale on Facebook Marketplace on August 17th. A buyer contacted me and offered $[redacted], stating she was moving to Chicago and her movers would pick it up on the 18th. She requested I Zelle the movers using the money from a check she sent for the table sale. I deposited the check that cleared the next day. The buyer, Bella A., provided details for the mover Kershaun H., to whom I Zelled $[redacted] in two payments. Bella later messaged me to keep $[redacted] and send $[redacted] to another person. The original $[redacted] check turned out to be fake, and the pending Zelle payments cannot be canceled. The bank states it cannot recover the $[redacted].

Por favor, necesito ayuda para poder usar la aplicación de Zelle. Esta es mi primera vez tratando de instalar la app, pero al ingresar mi número, me aparece un mensaje diciendo que mi cuenta ha sido eliminada permanentemente por razones de seguridad. Todo esto sucedió porque introduje incorrectamente el código de verificación enviado. Al intentar contactar al servicio al cliente, solo obtuve una grabación en inglés. Agradecería cualquier sugerencia para resolver este problema. Gracias.

I sent my daughter $[redacted] on March 17, [redacted], through Zelle using my Chase Bank online app. The issue arose when my daughter's Bancorp account couldn't receive Zelle transfers. Despite filing a claim with Chase, it was rejected as they asserted that Bancorp received the funds. Unfortunately, when my daughter contacted Bancorp with the transaction number provided, they could not locate it. Chase informed me on a subsequent call that they couldn't offer further assistance as they had confirmation that Bancorp had received the payment.