Yorkshire Bank Customer Service Issues

Dear Sir, I hold the Lasting Power of Attorney for my mother's finances. Last year, I set up management of her Yorkshire Bank account in Eston, Middlesbrough. Recently, the balance exceeded the insured limit of £85k. I am looking to move the excess money to higher interest accounts while keeping her current account for pension and Disability Living Allowance. I've noticed I can access both accounts online using my login details, raising security concerns. If we were to transfer money online, I wonder if it would be done in my name or my mother’s. I am uncertain if the receiving bank would recognize the transaction as done under the Power of Attorney. Additionally, I am considering if I need to move money out of our joint account to stay under the £85k limit. I plan to visit the local Yorkshire Bank branch next week but would appreciate any advice before the appointment. Sincerely, Alex B.

Good morning/afternoon, I am Irshaad Lorgat from Durban, South Africa, and I wish to alert the bank about fraudulent individuals using the bank's name for "WINNING LOTTERY" scams. They have sent me a form requesting personal information, prompting me to notify the bank. I have the email saved on my system and kindly ask for an email address to forward the fraudulent email I received.

I recently chose to support the charity NSPCC after a call at my home address about 8 months ago. I promptly made the first payment, but due to changed circumstances, I contacted both your organization and my bank to cancel future payments. To my surprise, I received a letter yesterday indicating that the charity was unable to process my last payment. I was unaware that payments were still being taken. Please address this issue and refund the funds to my bank account. Thank you.

I had a Current Account Plus with Yorkshire Bank, which was recently closed due to outstanding charges from an unpaid overdraft. I have applied for a "Ready Cash" account (Ref: CS-[redacted], Auth Code: [redacted]) to have my income paid into and resolve my previous account balance. Unfortunately, I am facing issues providing proper identification as I only have two address proofs without a valid photo ID. I have explained my situation to Yorkshire Bank, providing letters from various entities like the Department for Work and Pensions, Universal Credit, and others, along with an expired passport and birth certificate. Due to my lack of a permanent address, I cannot provide utility bills or council tax letters in my name as requested by the bank. Despite my efforts to explain my circumstances, I am struggling to meet their ID requirements to finalize my new account.

I am trying to contact you regarding my brother. He has recently moved into a nursing home and needs to pay for it. He received a letter stating that one of his accounts has not been used for a while. Since he does not have a card for that account, he is unsure how to access it to pay for his care. I understand that you usually only provide information to the account holder, but as his brother and former housemate, we are his only family.

I was contacted by someone who offered to send me money, asking me to keep 30% and donate 70% to the poor. They then directed me to another email claiming to be from a bank, requesting my details. The bank, in turn, directed me to a lawyer since I am far away in Sudan. The lawyer now wants me to send $[redacted] for their services. I'm unsure if this is legitimate or a scam to take my money. Here is the latest email: YORKSHIRE BANK PLC UNITED KINGDOM Bank Address: 94 Albion Street, Leeds, West Yorkshire, LS1 6AD United Kingdom Tel: +[redacted]23 E-mail: [redacted] Date: 9/06/[redacted] Subject: Regarding Transfer Process Dear Alrasheed Alsadig Omer Abdalla, We need to confirm if you have finalized arrangements with the Attorney for the necessary documents for the fund transfer to your account. We await your response. Sincerely, Mr. Gavin Opperman (International Online Transfer Director)