Yola Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Yola customer service, archive #1. It includes a selection of 5 issue(s) reported October 8, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am unable to access my account on Yola.com for my website youngperformersofamerica.com. As the owner, I need to determine which email is associated with this account. The website seems to have been reset and is currently not functioning properly, only displaying the words "pageok" when the URL is entered. We are looking to reactivate the website so that users can find it. The domain linked to the account is YOUNGPERFORMERSOFAMERICA.ORG, which is active on GoDaddy.com, a platform we have access to. The account should be under the name Dina Slawson or potentially Lauren Baker. The email address linked to the account may be [redacted]
Reported by GetHuman-youngper on Tuesday, October 8, 2019 3:24 PM
I received an email offering me 50% off a silver website for a year, with the sale ending on 11/30/[redacted]. I visited the website to take advantage of the offer, but the silver was being sold at the regular price, not the discounted one. Even though yesterday was 11/30/[redacted], the offer should have still been valid. However, I am no longer interested. I prefer companies with good customer service where you can talk to a real person to address concerns. Thank you, Julia H.
Reported by GetHuman4022303 on Sunday, December 1, 2019 11:12 PM
I recently upgraded from a free Yola account, which came with a free domain name, to a Silver Pro subscription for $21.45 per month. After some research, I discovered that my SSL certificate is being replaced with one for the Pro subscription, causing a delay. I am experiencing a [redacted] Forbidden error from Cloudflare on my Windows 10 PC and cannot access my website. Yola has offered me a new custom domain name free of charge for the first year to help with the transition. Changing my URL may be inconvenient as many are familiar with it, but I am eager to resolve this issue promptly since I am starting a new online business. Your assistance is greatly appreciated to avoid further disruption to my business plans.
Reported by GetHuman-wderek on Sunday, May 3, 2020 1:10 AM
Subject: Issue with Domain Verification Email I am unable to receive my domain verification email as it is being sent to an email address that I no longer have access to, a comcast.net email. My current and only email address is [redacted], the one I am using to contact you. Kindly send the verification email to this address along with instructions on how to complete the process. If sending it to my Gmail account is not possible, please suggest an alternative method for me to verify my domain ownership. If you need to reach me, you can give me a call at [redacted]. Thank you for your assistance. Warm regards, Angela J. Arkway [redacted] Owls Head Hill Lane Dorset, VT [redacted]
Reported by GetHuman6173947 on Wednesday, June 9, 2021 7:43 PM
I have been a Yola customer for the past 14 years and am experiencing a major issue. My website, which was previously accessible on Yahoo and Google, has been disabled by an unknown party. Despite my efforts, the website is not opening, and this problem has persisted for the last 3 months. I originally posted something related to a conspiracy theory, which may have triggered this issue. I have removed the content, but the site remains inaccessible. I need assistance in restoring my website, which can be found at uniquediscovery.yolasite.com. If restoration is not possible, please cancel my 14-year-old account. Additionally, I have three other Yola websites, one of which is currently divided into three columns. I would like to remove the columns and have just one column. Could you please provide instructions on how to make this change?
Reported by GetHuman7397837 on Sunday, May 1, 2022 8:36 PM

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