The following are issues that customers reported to GetHuman about Yahoo customer service, archive #122. It includes a selection of 20 issue(s) reported December 15, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been using my Yahoo email account for over twenty years, but last night I couldn't log in. My email is: [redacted]
Please let me know what the issue is.
I'm looking forward to your prompt response as I have crucial information in this account.
You can contact me at my backup email: [redacted]
If needed, please reach me at Hong Kong number: [redacted]6.
Thank you.
Fiona C.
Reported by GetHuman-freeona on Donnerstag, 15. Dezember 2022 23:48
Hello,
I recently received a message on Facebook from someone I trusted, asking for my phone number and email address. Believing it was the person I knew, I shared this information. Unfortunately, my password, recovery email, and phone number have all been changed now. I am reaching out to request your assistance in contacting Yahoo regarding this issue. If you need any further details, please reach out to me via the email address I have provided. Thank you.
Reported by GetHuman-aoporanu on Freitag, 16. Dezember 2022 19:08
I have a Yahoo Mail account linked to the mobile number (+[redacted]26). I possess all the necessary information for my Yahoo account, such as my password, user ID, and registered mobile number. Upon entering the correct login details, including the password, the site indicates that the password is invalid, despite it being accurate. I have attempted numerous times to access my Yahoo account without success. It is crucial for me to regain access to this account. Although the site states there is no recovery option available, I had previously registered a mobile number for this account. Please assist me in recovering my Yahoo account.
- HS
+[redacted]26
[redacted]
Reported by GetHuman-thehusna on Samstag, 17. Dezember 2022 19:02
I manage a Music Radio Network with 24 desktops and 18 laptops for my clients. Each client receives a desktop, laptop, and additional monitor. Whenever I attempt to sign in on a different device, I am logged out of all accounts and forced to go through the 2-step verification process each time I check my emails. Spending three hours signing into my six Yahoo accounts is not efficient. I am the sole user logging into my accounts, and I use a Secure VPN based in Atlanta, GA, even though I am in Mississippi. This constant sign-out issue intends to leave Yahoo and switch to using my website email. I expect this signing-out problem to be resolved promptly to avoid any further inconvenience.
Reported by GetHuman8031409 on Samstag, 17. Dezember 2022 19:37
I am frustrated with the ads posted for horses needing homes. It seems like many of them are just businesses looking to make a profit. It is disheartening that these false advertisements are allowed on Yahoo, overshadowing the genuine cases of animals in need. I urge the moderators to be more diligent in verifying the authenticity of these ads to ensure that the truly needy animals are not overlooked. It is time to prioritize the well-being of these animals over allowing misleading ads to dominate the platform.
Reported by GetHuman8033961 on Montag, 19. Dezember 2022 05:23
I am reaching out regarding a professional email address belonging to a bookstore that has been compromised. The email address ([redacted]) is associated with a former employee's phone number. This ex-employee recently changed the password, leaving us unable to access our mailbox as the recovery information is also in her name. I can provide all necessary evidence to prove ownership of the bookstore and the associated Yahoo account. Please assist us in recovering our email as it contains vital information, contacts, and partnerships. Thank you in advance.
- KE
Reported by GetHuman-millefeu on Dienstag, 20. Dezember 2022 10:34
Dear Sir or Madam,
For a long time now, my email account has been blocked: [redacted] Facing homelessness and significant social challenges, I would like to regain access to my email. I no longer have the passwords or any data.
How can I open my email account today? Please contact me at 07 58 63 76 95.
Hoping to one day regain trust in Yahoo and its services.
Best regards,
Isabelle CHESNEL
Reported by GetHuman-ichesne on Dienstag, 20. Dezember 2022 15:05
Our email account was hacked around 8:30 am EST. The hacker changed the password, blocking our access. We managed to reset the password and regain entry. The compromised email, [redacted], belongs to an Optometry office. Our patients, who are our contacts, were understandably upset by this breach. The hacker has obtained the Doctor's full name and is requesting patients to respond to an Outlook email to do a favor. The emails are signed using the staff's first name. We urgently need to identify the source of the hack and prevent further unauthorized access. If you have any insights or advice on our situation, please reach out to our office at [redacted] and ask for Lynn.
Reported by GetHuman-onsighte on Dienstag, 20. Dezember 2022 16:31
I've been attempting to access my Yahoo mail account, but unfortunately, it's not accepting any of the passwords I've tried. Every time I attempt to change the password and sign in again, it displays an error message stating the password is incorrect. Consequently, I get locked out for 24 hours before repeating the process. Regrettably, I'm unable to create a new account. This is my roommate's email, as I'm currently unable to access my own email account.
Reported by GetHuman-shorkd on Mittwoch, 21. Dezember 2022 01:36
I recently lost all my emails from [redacted] after Yahoo deleted them. These emails are crucial for both work and personal matters. Despite using my account within the 12-month threshold for email deletion, they were inexplicably removed. As I faced a hacking incident in [redacted] where emails went missing, these old emails are even more essential to me now. I would greatly appreciate it if the Yahoo team could promptly assist me in recovering the content of this account.
Reported by GetHuman8040400 on Mittwoch, 21. Dezember 2022 13:25
Hello,
I am having trouble accessing my Yahoo account. I have set up two security methods, one being a code sent to another email address which works, but I can't seem to receive the code on my mobile phone. I recently switched phones but kept the same number, so I'm not sure why I am experiencing this issue.
Could you assist me with this matter?
My email is [redacted] and my phone number is 0[redacted]70.
Thank you.
Reported by GetHuman-edlil on Mittwoch, 21. Dezember 2022 14:20
As a Yahoo email user residing in Canada, I recently received a concerning email from Yahoo stating that my email account would be deactivated if I didn't subscribe to a paywalled service named "Yahoo Email Pro" by the end of December 21, [redacted]. Despite my attempts, I encountered a message indicating that the service was not available in my country. This has left me with questions regarding Yahoo's actions:
1. Why is Yahoo threatening account deactivation and potential data loss if I don't enroll in a pay-as-you-go service?
2. Why am I, as a Canadian resident, being blocked from subscribing to this service?
I believe this situation is unfair and raises concerns of coercion. I seek clarification on Yahoo's motives and a resolution to this dilemma.
Reported by GetHuman-swrlbrn on Mittwoch, 21. Dezember 2022 20:52
Good morning,
It appears that my email was compromised, resulting in my son's Epic Games account being hacked. We are currently unable to access the account and need details of previous purchases to prove ownership. However, all relevant emails were deleted when my email was hacked. Is there a way to recover these emails? I have already changed the password for my Yahoo email account.
Reported by GetHuman8042494 on Donnerstag, 22. Dezember 2022 07:36
I forgot my old password for my email account and can't access the old phone number linked to it. I am struggling with the steps for the password reset that I set up when I registered the account. My former iPhone broke, and now that I have a new one, I cannot log in because I can't remember the password for my email account. I would appreciate any assistance you can provide. Here are some details that might help:
- Yahoo email: [redacted]
- Birthday: 26.07.[redacted]
- Name: V. Cornila
- Old phone number: The last 2 digits are 71
- New phone number: +[redacted][redacted]
Reported by GetHuman8045897 on Freitag, 23. Dezember 2022 16:23
Each time, this is now the third occurrence, accounts are being locked for reasons unknown. Multiple logins are always required, and nothing new has been possible for years. Yahoo keeps personal data such as pictures and photos. When attempting to contact Yahoo, there is absolutely no response, leaving one waiting indefinitely with no communication.
The account [redacted] must exist, yet it is not being displayed and has been deactivated suddenly without reason.
Account number two, [redacted], also deactivated after many years. The account is not visible, and there is no clear explanation.
The new account [redacted], how long will it be active before it is disabled again?
I seek honest answers and not to be misled. The same situation repeatedly occurs. There are important data stored in these accounts for job applications and other crucial personal information needed for work. Kindly restore access to these two previous accounts.
Best regards,
Jänicke
Reported by GetHuman8051044 on Montag, 26. Dezember 2022 10:19
I created an email address with the name "marie.rase" in December [redacted], but it got deactivated due to inactivity. The message says it can be reactivated by signing up again. I've attempted to receive a verification code on my Belgian mobile number [redacted] 08 00 54, but have not received it. How can I reopen this Yahoo Mail address? Thank you. - Anne-Sophie PARANT
Reported by GetHuman8052693 on Montag, 26. Dezember 2022 22:19
Recently, my wife and I had our desktop email managed through Frontier using Yahoo services. Unfortunately, Frontier disconnected all our services, including email, WiFi, telephone, and cable TV. After three weeks of unsuccessful resolution attempts by Frontier, I decided to terminate all services with them and switch to Spectrum. We also use Gmail for email, which was previously forwarded to our Frontier Yahoo accounts. Since we no longer have access to Yahoo services through Frontier, I would like to cancel our Yahoo accounts associated with Frontier. The emails are [redacted] (password: Abner2002) and [redacted] (password: mustard57).
Reported by GetHuman8060576 on Donnerstag, 29. Dezember 2022 16:01
I am trying to access my old account "marcelrt200". I found a Yahoo number, [redacted]9, for support online. The representative asked relevant questions and requested to speak with my husband for verification. He offered to assist in recovering our old Yahoo account, marcelrt2000, for a monthly fee of $12.99. However, upon further research, I discovered that Yahoo does not have a direct phone support number. Our issue lies in regaining access to the old account [redacted], created in Saudi Arabia when we resided there. After relocating to the USA in 20, we lost touch with the old phone numbers and alternate email, which was also compromised. Is there a way to still retrieve this account?
Reported by GetHuman-maximaju on Sonntag, 1. Januar 2023 18:29
Hello,
I have been experiencing difficulty accessing my email account for the past two days. Despite numerous attempts to contact customer support, I have been unable to connect due to phone restrictions in South Africa.
I have been a loyal Yahoo user for two decades without encountering any problems until now. Following a recent unauthorized access attempt, I am required to verify my identity via an outdated mobile number that I no longer have access to. Unfortunately, there are no alternative verification methods available.
I have reached out to Yahoo's headquarters, but due to the time difference, they were closed. I have left a message requesting a callback. It is frustrating not to receive timely customer support, especially considering that I am hesitant to resort to social media to warn others in South Africa about the lack of assistance from Yahoo.
Best regards,
CVD
Reported by GetHuman-charlvan on Mittwoch, 4. Januar 2023 16:30
My Yahoo email, [redacted], has been compromised once again. I was alerted by one of the credit agencies. Someone accessed my account, disabled notification alerts, and removed access to text me. I checked the history and removed a number that wasn't authorized. It appears my email has been leaked on the dark web. Additionally, the hacker took over my Facebook profile and locked me out. I need guidance on how to secure my email and remove it from the dark web. Unfortunately, this is not the first security breach I have experienced, and I am seeking advice on further steps to protect myself from malicious hackers. Thank you, Jaimeann Pelliccia.
Reported by GetHuman-aboutbea on Montag, 9. Januar 2023 20:37