Xbox Customer Service Issues

I have an Xbox One that I use at my mom's house. She recently had her TV fixed, and all channels are working fine. I'm not there right now, but I'll be visiting for the holidays. She uses the TV from Sky app sometimes. There have been times when I've been there and the service buffers. I'm wondering if this is normal, and if not, how can I help her fix the issue she's having?

A while back, I created an account named GoldManatee4574 to play Minecraft on my phone, and it somehow ended up linked to an Xbox gamertag. I haven't used that gamertag and can't recall the email, password, or phone number associated with it. I do have access to my current account and have GoldManatee4574 added as a friend on it. I'm looking for assistance in either accessing the GoldManatee4574 account or unlinking it so I can play Minecraft on my PlayStation. Can anyone help me out with this situation?

I bought two in-game currency products today, Destiny 2 Silver ([redacted] + [redacted] Bonus) and PvZ GW2: [redacted],[redacted] Epic coins pack, but they haven't appeared in my order history. My bank account shows that the payment was processed, however.

I am encountering issues on my Xbox [redacted] when attempting to host or join team death match multiplayer games online. I recently settled my bill, so I should be able to play online. However, when I try to connect, the game freezes. I am unsure if my account has been hacked to prevent me from playing online, especially since a similar situation occurred with my other account previously. Now, whenever I attempt to set up my weapons class, the game freezes. These problems began three days ago. My online username is (EatTheseBu11ets).

I am experiencing difficulties signing into the Xbox app. When I attempt to sign in, the button is unresponsive. Additionally, I purchased Minecraft for $30, but I am unable to play as it continually prompts me to sign in without success. I am seeking assistance as I am unable to obtain a refund, and it feels like throwing $30 away. I urgently need help as I am in a frustrating situation. Any guidance from anyone would be greatly appreciated. I am only 14 years old and feeling overwhelmed, on the verge of tears. I implore someone to assist me. Your help in resolving this matter would mean a lot to me. Thank you in advance.

I have been using the same account, DeceivingKarma, for years starting from the Xbox [redacted] days. Even my younger sisters still use the old Xbox with that account. Recently, my mother gifted me an Xbox Series S that she won in a Christmas contest at her job 3-4 years ago. I have cherished this account for a long time, but unfortunately, I no longer have access to the email or password associated with it. I remember the email being [redacted], but I can't retrieve it. I'm hoping for assistance in resetting the password. I am willing to provide details of the addresses linked to the saved cards on the account over the years if needed. I plan to purchase an Xbox Series X soon and really want to retain this account due to the countless memories associated with it. Please assist me in resolving this issue.

I've been using the same Microsoft Live account for Xbox Live for years. However, I no longer use that email for anything else. Recently, I bought a Surface Pro 8 to play games, but I can't log in because my Xbox Live account is linked to an old email. I need to either merge my accounts with my current email or transfer the Xbox Live account to a new email. Your help with this issue would be greatly appreciated. My Xbox Live account email has become inactive. Since I primarily use my Gmail account now, I believe it's essential to find a way to link all my gaming information to the email address I actively use.

I need to update my Xbox account password to secure it from potential theft. I am currently locked out of my account after someone attempted to steal it. I remember the names of the cards I used to purchase games and apps on my Xbox, but these were old cards I lost. I cannot recall the last four digits or the expiration date of those credit cards to proceed with resetting my Microsoft account. If I can regain access to my Microsoft account, you will find that my real name is Brandon Taron Taylor. I set up my Xbox on my 14th birthday in Oklahoma City. My first game purchase from Microsoft was GTA San Andreas with an Xbox gift card digital code. My gaming tag is #OGBENO. I kindly request your assistance to resolve this issue.

I'm experiencing a problem while switching between my Xbox One S and Xbox Series X to play Warzone. On the Series X, I noticed significant input lag while aiming, causing a delay and an odd curve in movement that affects precision aiming. This lag persists even after releasing the joystick. Surprisingly, no such issue occurs on my One S, where the aiming is precise and responsive. I've tested different controllers and connections, but the problem remains. I suspect this might be related to the Series X settings or its compatibility with my display as I am playing at 60hz 1080p. I haven't updated either the console or controller. I'm wondering if there's a way to resolve this lag on the Series X and achieve the same responsiveness as on my One S without being forced to play in 4K.

My daughter, who is 10 years old, currently has her Xbox Live account linked to her aunt's email address. I was unhappy about this setup initially, but my concerns were disregarded when it was first created. After a significant family disagreement, my daughter's aunt has changed all the passwords and is refusing to allow my daughter to access her account. Is there a way to unlink my daughter's account from her aunt's email and link it to a new email address instead? My daughter was devastated on Sunday night and cried because she has lost the gaming career she has built over 5 years, along with all the games she had purchased. While we can create a new account, I am hoping there is a way to retain the old account with all her progress intact.

On Friday the 18th, it seems there was a compromise in my account. I received an enforcement action set to be lifted tomorrow, the 21st, at 9:45. This was not done by me, and I believe I should not be banned. My bank detected a fraudulent charge the same day and blocked it, which alerted me to the account issue. I have since secured my account but need assistance from your end to clear the enforcement action. I am 39 years old and enjoy playing games with my children to bond with them. If my account was compromised due to security lapses on your end, I urge you to investigate and not penalize me for activities I did not engage in. Your prompt attention to this matter is appreciated. Thank you.

I accidentally deleted my Xbox Live account, which I created years ago with an email I no longer have access to. I've been having trouble installing Red Dead Redemption 2, with it stopping at 16% repeatedly. To fix the issue, I reset my Xbox, unaware it would delete all my data. I'm looking to recover my old gamer tag, goodfella10147, along with the games I've purchased. I believe I can provide past order numbers to verify my account. I recently got LA Noire and downloaded Skyrim from the marketplace. Please advise on how I can restore my account.

I've forgotten my Xbox Live password, and my alternate email is inactive. I have funds in my account and need to recover it and reset my password to continue gaming. The account name is EBOLA VRS. The alternate email to reset my password, [redacted], is no longer accessible. I'm unable to receive the password reset instructions via email. Your support in resolving this issue would be greatly appreciated.

Hello, I hope everyone is well. Recently, after the latest Warzone update, Pacific Xbox players have been encountering the "Goldflake" error when trying to play Warzone online. Upon investigation, it appears Warzone now requires Xbox Live, which is puzzling as Warzone is meant to be a free-to-play game like Fortnite and Apex Legends, which don't require Xbox Live for online play. Could the staff reach out to Warzone to address this issue? The Xbox Warzone community has been dealing with this problem for a week now with no communication from the Warzone team.

I attempted to buy an item in Destiny 2 but encountered an error prompting me to try later. Despite multiple attempts, I continued receiving the same error and ended up being charged seven extra times on my card. Upon discovery, I promptly requested a refund. Unfortunately, my refund was swiftly denied within 15 minutes. I am greatly upset and adamant about receiving a refund for purchases I did not intend to make.

I used to have an account under the email "[redacted]" However, I can no longer access this account and have created a new one. I would like to transfer all the information from the old account to this new one for security reasons, as I am unsure of the old account's security. I am not sure if this is possible, but I would appreciate any assistance in either transferring the account or retrieving the data from this computer. Thank you in advance for your help.

Hello, I am seeking assistance with a recent issue. Yesterday, my son made purchases totaling around $[redacted] while I was at work. Given the holiday season, I urgently need this money refunded. Unfortunately, I was informed by your team that I cannot receive a refund due to his previous actions this year. Finances are strained at the moment due to Christmas, and I am struggling to explain to him the significance of his actions. Despite my attempts, I have been unsuccessful in removing my card from his system. Could you please process a refund for all the items he bought yesterday and ensure they are removed from his system? Your understanding and prompt action on this matter would be greatly appreciated.

I set up an Xbox account for my son Nicholas using my gamer tag Cornelius82711. His gamer tag is njpman2. We bought two digital downloads from the store, which I downloaded on his account. Now, I'm unable to remember his password and his account is locked. I need to sign in to his account on the Xbox to play the two games we downloaded. His email is [redacted] and mine is [redacted]

I created an Xbox email account over 5 years ago. I haven't needed to manually log in with the password for 5 years since I had auto sign-in enabled. I received a new Xbox series for Christmas and I'm trying to use my original Xbox account on the new Xbox. I no longer have access to the original cell phone number linked to the account, preventing me from completing the security check. I forgot the password and require assistance in regaining access to my account, as I have all the credit card transaction history available to prove ownership. Your prompt help is greatly appreciated as I've been unable to use my new Xbox for 24 hours now.

I forgot to take pictures of both the voucher and receipt when I left my Xbox gift vouchers at Tesco. Now, Tesco is unable to help as they couldn't locate the vouchers. The receipts only show the voucher number and not the code I need. Is there a way to contact Microsoft with the voucher number to receive an activation code? I would appreciate any guidance on this matter.