X Customer Service Issues

My Twitter account has some unusual limitations: 1) I can view tweets from people I follow, but I can't open threads by clicking on "Show this thread." The process stalls with a spinning wheel. 2) Viewing profiles of accounts I don't follow only shows the account name, followers, and an error message saying, "Something went wrong." 3) Clicking on Twitter links from external sites displays, "Nothing to see here — yet," and doesn't lead to the tweets. 4) Opening tweets from Twitter Highlights email results in the message, "Nothing to see here — yet." 5) Clicking on notifications doesn't open the tweet but leads to a screen to choose topics to follow. I haven't received any warnings or notifications from Twitter regarding my account. I'd appreciate having my access restored to read threads, linked tweets, and notifications as before.

I have a Twitter account @proconsul01 that I no longer use. I am unable to access the account because the email address [redacted] and the phone number [redacted] are no longer valid. I received an activation email on June 2, [redacted], which I can use to prove ownership of the account. Despite my attempts to seek help, I keep receiving the same unhelpful responses. I am hoping to find a solution to this issue.

I am having trouble resetting the password for my backup account (@oracle_ed_too). The confirmation code is not arriving on my cell phone [redacted]. I suspect the account might be restricted, although I'm unsure why since it hasn't been active for 6 months, and I haven't broken any Twitter guidelines. Could you assist me in obtaining the confirmation code? Perhaps you could send it to my email at [redacted] or [redacted] I appreciate your support. Edward D’Avi.

Hello, can you assist me in deleting my previous message and unlocking my Twitter account? I assure you that I will not engage in such behavior again. If there are any further infractions, please consider permanently locking the account. It seems unfair that my account was locked while the individual who insulted me was unaffected. When you come across this message, kindly unlock my Twitter account linked to @ZainChhadat. Thank you for your help. Best regards, Mohammed

Dear Twitter Support, I am reaching out regarding my Twitter account, @pricey_mona. Two months ago, my phone crashed, resulting in me losing access to the authenticator app linked to my account. Despite multiple attempts, I have been unable to log back in, even with the only backup code I remembered. The system kept rejecting it as "incorrect." Adding to my frustration, my account was unexpectedly suspended for violating Twitter rules, which surprises me as it was inactive for two months prior. I am requesting a review of the unjust suspension, clarification on the violated rules, and assistance with regaining access without the authenticator app. I appreciate your prompt attention to this matter and eagerly await your response. Warm regards, F.A.M. @Pricey_mona

My friend's Twitter account got permanently suspended for "hateful conduct". Despite appealing, Twitter refuses to provide specific details. They are an artist who only shares artwork, not engaging in hateful behavior. Initially, Twitter cited "hateful conduct," but later changed it to "sensitive media in profile or header." Confusion arose as no examples or details were given. We are eager to understand the suspension reasons to avoid repeat incidents, seeking clarity from Twitter's account support for a human appeal process. Multiple appeals through the form have yielded little success, with responses lacking factual accuracy. Clarification on the issue remains a priority to rectify the situation appropriately.

I began a new project in July last year and was thrilled to create a specific type of content. I enjoyed the experience and was eager to generate new ideas daily. Utilizing Twitter's tools added to my enjoyment, and I was enthusiastic about creating more. Unfortunately, a photo from a fun summer day with friends, meant to share with followers, resulted in the suspension of my account. Up until then, I had the same profile picture, and I wanted a change. After updating it with another picture from that day, thinking it was fine, my account was suspended a day later. I was shocked, confused, and saddened by this outcome. I presumed it was an error and waited for my account's reinstatement, but it has not happened yet. I am still trying to recover my account to resume my project. I never intended to cause harm, and I deeply regret the situation. I wish to change my picture and continue sharing what I love. If only I had known the consequences of that innocent act, I would have kept the original picture.

Hello, I accidentally entered the incorrect birthday on my account, making me appear under 13 years old and resulting in being locked out. I completed a form in an attempt to regain access, but unfortunately, they could not verify my ownership. Here is the reference for the case: ref:00DA[redacted]K0A8.5004w00002IrTEq:ref I can provide substantial evidence proving my ownership of the account, under the username solshadesnft, including recently resetting the password and being the creator of the account. As this account is crucial for my business, especially during an ongoing marketing campaign, I am eager to regain access. Please advise on further steps I can take and be assured I am willing to provide any necessary proof of ownership. Additionally, kindly share if there is a contact number available for me to call to facilitate proving my ownership. Thank you, Zach

Hello, I have had my account blocked since January 13, [redacted]. When I joined Twitter, I was under 18, but I used the platform to interact and follow my idols. I am now 20 years old and would like to recover my account. I have been a loyal user for many years, and my personal account holds sentimental value for me. It is my favorite platform where I connect with friends. I don't understand why my access was revoked and request an explanation. I kindly ask to recover my account and not lose it. I hope you can find a solution for me to regain access. Thank you in advance. Greetings!

My daughter, who is 12 years old, has a Twitter account that she keeps disabling. I've been trying to manage it as a parent, but she shared her account information with someone who has locked her out. They are now demanding $[redacted] via Cash App to regain access. This situation has escalated to extortion, and I urgently need assistance. My name is spelled Keya Duff; please contact me promptly at [redacted] or at my home number, [redacted].

Hello from the United States Marine Corps. I am Chief Warrant Officer 5 Iverson, Patrick, the Investigating Officer in a Command Investigation regarding the Twitter activity of a user with the handle @USEmCee, Dominique Lewis. The user's account has been suspended or deleted post complaints. As per instructions from the Judge Advocate General (JAG), I am seeking access to or copies of this Twitter activity from the last 36 months to aid our investigation. Kindly assist by providing this information. You can reach me at [redacted] Thank you for your cooperation. CWO5 Iverson, P. D. [redacted] Desk Phone: [redacted]

I'm seeking assistance to regain access to my Twitter account. A few weeks ago, I mistakenly entered the incorrect age on my account. Although my passport clearly displays my date of birth confirming I am 19, Twitter rejected it. I then attempted to provide my Malaysian ID, driver's license, and university ID via a form they sent but couldn't submit it. I was informed I couldn't file a new report until the current one is resolved. Despite trying to resend my IDs, I was told my old report was closed. This has left me unable to access my account, causing frustration. I would appreciate any help to rectify this issue. Thank you for your assistance.

My Twitter account has been restricted due to liking potential clients and leads too quickly, leading to it being flagged as possible automation. This limitation is impacting my ability to grow my business via networking and forming connections with potential leads. As the sole employee of my recently established Limited Liability Company (LLC), I've been working tirelessly day and night, balancing caring for my physically disabled parents and grandmother, attending school, and building my business from the ground up. It's essential for me to utilize social media to generate income, but the restrictions are hindering my progress. I am willing to provide any necessary proof of identity to verify my account and have the limitations lifted. Sincerely, Melissa W., CEO of Dead Set On Dreams, LLC.

I'm experiencing a dilemma with my Twitter account. Every time I try to address an issue, I receive a message stating I already have an open report. Yet, when I attempt to respond to this open report, the system tells me the case is closed. Consequently, my new help requests are all "cancelled" until the open issue is resolved, but the only case I can reply to is marked as "closed." This has left me confused and frustrated, as I am unsure how to navigate the system effectively. The issue arose when Twitter requested my birthdate, resulting in my account being locked due to an incorrect age indication of being "less than 13 years old." Initially, I refrained from submitting my ID out of concern about potentially violating rules regarding parental consent. When I eventually uploaded my ID, there was an error stating my name was illegible or did not match the provided information. I attempted to rectify this by starting the process anew and ensuring my actual name was visible on the ID, but it has been over 10 days without any response. I appreciate your assistance in resolving this matter.

Every time I try to create a new account, it gets suspended and closed. I have a main account and I wanted to create a second one, but it keeps getting suspended. Despite contacting customer service and explaining that I haven't done anything wrong to warrant the suspension, they replied that the account violated the Twitter Terms of Service by managing multiple accounts for abusive purposes. However, I haven't even used the account, so how could I be in violation of the Twitter Terms of Service?

My Twitter account, @iShinichiKudo, got suspended. The Twitter support team mentioned that I violated their rules by having multiple accounts linked to one mobile number. However, I didn't realize this was against their policies, as I've noticed others doing the same without any issues. To make matters worse, Twitter also suspended a different account, @iShinichiKudou, which I haven't used since [redacted]. I've submitted numerous appeals to clarify the situation, but I haven't received any response. I'm hoping that Twitter can restore my main account, @iShinichiKudo, and rectify these misunderstandings. Thank you.

As a retired person, I work hard on a radio program but struggle with no listeners. Despite my efforts, I receive generic messages from Twitter like "penny for your thoughts" and "we miss you." These messages feel empty since I lack an audience. I'm frustrated by the lack of communication options aside from these automated Twitter messages. I wonder if these phrases are computer-generated or from actual listeners. It's disappointing not to have support in navigating Twitter to share my KOLDPOP RADIO content, which I believe people would enjoy if they knew about it.

Hello, I hope you're having a great day! I'm Harsh, and I utilize Twitter from my account, @sharcastic_guy. I recently applied for a Twitter ad for this account, but to my surprise, my account has been suspended. Unlike others who typically face a temporary lockout for seven days, my account was directly suspended. I am seeking assistance to unsuspend my account promptly so that I can resume using Twitter ads. I am more than willing to provide any necessary information or identification required. Twitter is vital to me as it helps me connect with clients and sustain my business. I assure you that I haven't knowingly violated any Terms of Service. If I have inadvertently breached any rules, I sincerely apologize. I am eager to have my account reinstated to continue with my business promotions on Twitter. Despite numerous appeals through the Twitter help center, I have received no response or assistance. Can you please help escalate this matter with Twitter support? I would greatly appreciate your help. My Case# is [redacted]. Thank you for your support. Warm regards, Harsh

I've had the account @ughitssummer for almost ten years, a significant part of my life with over [redacted],[redacted] tweets and countless memories. I deactivated it on January 1st, [redacted], aiming for a fresh start for the new year, as I've done before. I tried to reactivate it on January 31st, [redacted], thinking it was the 30-day mark. Now, I'm unsure if this was within the 30-day limit or the 31st day. I'm desperate to have this account restored and willing to go to great lengths. The account was under the email [redacted] and last accessed on January 1st, [redacted]. Please, I need human assistance, not automated responses. Please help me with this issue.

Hello, I need assistance with a DM issue. My fiancé and I connected on Twitter last year, and now with a baby on the way, our bond grows. Sadly, his account is suspended, and our DM history was lost as we didn't save it in time. These messages hold sentimental value, especially for me, dealing with memory loss from past traumas. Missing our chats where he supported me during hospital stays deeply affects us. We wish to reminisce about our journey into love, like printing our first "I love you" exchange. Twitter means a lot to us, shaping the life we share. My handle is @Pumpkage, and his is @1000ouze. My account is active, but downloading data failed to recover our cherished messages. Grateful for any help. Best regards, Donya