Wizz Air Customer Service Issues

It has been very challenging trying to contact your airline for important information and assistance. I have attempted various avenues without success. I urgently require a no-show email/confirmation for my upcoming flight IIL79Q scheduled for 03/06/[redacted] at 08:15 under the booking reference M8MLV9 for insurance purposes. Please improve your customer service and communication to avoid such frustrations in the future.

Subject: Wizz Air Flight Delay on 07/06/[redacted] - Compensation Request I am reaching out regarding the delayed Wizz Air flight, referenced as w95726 on 07/06/[redacted]. The flight was scheduled from Málaga Airport (AGP) to Gatwick Airport at 20:05, but it departed at 23:36, causing us to arrive at Gatwick Airport later than planned. Throughout the evening, we received numerous emails about increasing delays, resulting in a total wait time of 4 hours at the airport. Due to the late arrival, transportation options were limited, leaving us no choice but to wait for a friend to pick us up, which was particularly challenging for my mother who has a health condition affecting her joints. I am seeking compensation for the 3-hour delay as outlined in EU Denied Boarding Regulation [redacted]/[redacted]. The compensation amounts to €[redacted] (£[redacted]) per passenger for a flight distance of 1647km. This claim covers 2 passengers on my booking. I kindly request the compensation to be processed within 21 days from this communication. Thank you for your attention to this matter. Best regards, R. Sandorkova

Hello, I encountered an issue while booking my flight. The name on my passport was used, but the ticket shows my maiden name from my profile created on the website many years ago. When I tried to correct it through manage my booking, I was unable to do so due to the booking being made with the Wizz discount membership, even though my membership is under my married name. The website incorrectly applied the outdated profile name instead of my current legal name. Oddly, I can modify the children's names on the booking, just not mine. I would appreciate any assistance you can provide.

I've encountered the same issue. I am attempting to transfer funds from my Wizz account back to my Visa card, but Wizz Air fails to understand my concern. Without being able to log in, I'm unable to carry out the transfer. Despite numerous attempts, I am not receiving the email containing the reset link. It's incredibly frustrating. I spend hours on the phone trying to reach a representative, only for them to disconnect the chat when I finally get through. I resorted to creating another account to submit my claim, and surprisingly, the email reset worked there! There seems to be an issue with the email tied to my Wizz credit account. I'm at a loss for what to do next; it's exhausting. Just when I thought I was preparing my claim and explaining everything, I'm told I have to start over due to inactivity. Dealing with these charters airline companies with automated customer service like "Robot Amelia" is disappointing.

Hello... I am currently traveling back to my own country, Italy. Unfortunately, my passport has less than six months of validity left. I need to renew my passport before it expires in a month. I am unable to check in online. Is there a way to solve this issue? As I am flying back to my own country, the online check-in system should be able to recognize my nationality and destination. Reference number: PIBWJT Flight from London LGW to Fiumicino on 19/06/[redacted]

I am traveling from London to Georgia via Poland on Wizz Air. My itinerary includes a flight from London to Warsaw and then a 5-hour layover before flying from Warsaw to Kutaisi. As Wizz Air does not offer connecting flights, I booked two separate flights with them. I am a student in the UK on a Tier 4 visa, holding an Indian passport and citizenship. I wanted to confirm if I need to apply for a transit visa or a Schengen visa for this journey. My tickets are already booked, and I will only be traveling with hand luggage. Thank you.

Subject: Refund Request for Flight Cancellation - Booking Reference: LMN9SH Hello Wizz Air Customer Service, I am reaching out regarding my Cancelled Flight and would like to request a refund. Below are the necessary details: Booking Reference: [LMN9SH] Passenger Name: [Hafiz Mudassir Malik] Flight Details: [Med to Abu Dhabi, 01-July-[redacted]] I am seeking your help in processing the refund for the amount I paid for the booking, preferably in the original form of payment used during the reservation. Kindly notify me of any additional requirements or documents needed for the refund. It would be greatly appreciated if you could confirm the receipt of this email and provide an estimated timeline for when the refund will be completed. Thank you for your attention to this matter and your support in facilitating the refund process. I have always had positive experiences with Wizz Air and hope to uphold this in the future. Please feel free to contact me at [[redacted]] if further information is needed. My contact number is +[redacted]92. I eagerly await your swift response. Thank you for your assistance. Best regards, Hafiz Mudassir Malik LMN9SH

Dear all, I am writing to express my disappointment with my recent experience on a Wizzair flight from Baku to Budapest on 06.07.[redacted]. We faced a three-hour delay without explanation, leading to frustration and concern among passengers. The flight was then rescheduled to 04:10 the next morning, causing a delay of 16 hours and 40 minutes, which was highly unprofessional. I was particularly distressed by the lack of accommodation or meals provided during this extended delay, leaving me stranded in an unfamiliar city. This situation not only inconvenienced me but also resulted in financial losses, as I missed a crucial business meeting in Wroclaw, Poland, due to the delay. I kindly request appropriate compensation for the difficulties faced, including reimbursement for expenses incurred and financial losses. I hope for a prompt and comprehensive response from Wizzair to address these issues and provide satisfactory compensation. Flight number : W62500 Reservation code: RBM7HL Regards, M. Samadli

My flight with Wizz Air was canceled yesterday. The booking confirmation is BEZGNP. The passengers are S. Maicanu and A. Matei. No reason was provided for the cancellation, and there were no alternative options offered. Despite receiving an email, the "Rebook" button is inactive, and all attempts to contact them have been unsuccessful. This situation is causing me to waste valuable time during my short holiday, and I have also lost money on pre-paid transportation services to and from the airports. I urgently need Wizz Air to find a solution. They must act promptly and provide me with a flight to Romania under the same conditions and cost, even if it departs from a different airport. It is unacceptable for them to jeopardize our plans and funds in this manner.

Subject: Urgent Refund Request from Flight W64600 Dear Wizz Air Customer Service, I am writing to express my extreme disappointment regarding the delayed refund process from Wizz Air and the unfair charges I incurred during my recent flight experience. Despite numerous attempts to resolve this issue, I have not received a resolution or refund for over a year now. On October 17, [redacted], my family and I had a flight booking with Wizz Air (Booking Reference: W64600 from PRG to LCA). Regrettably, we faced significant issues during online check-in, resulting in an unexpected €[redacted] charge at the airport. Leading up to our flight, we experienced technical difficulties with the Wizz Air mobile app while trying to complete online check-in. We promptly informed Wizz Air of the problem through an email on [20 hours before travel] and multiple phone calls to your helpline, outlining the app malfunction and attaching error message screenshots for reference. Upon our airport arrival, we were shocked to be charged €[redacted] for not checking in online. We explained our situation to Wizz Air staff, showing evidence shared via email and our attempts to comply with check-in requirements. Unfortunately, the staff was unhelpful and proceeded with the charge. Despite continuous efforts through emails and calls, I have yet to receive a refund or a satisfactory response. I request Wizz Air to: 1. Refund the unjust €[redacted] airport check-in charge, caused by the Wizz Air app technical failure hindering our online check-in. 2. Investigate the conduct of staff at the airport for their unprofessional behavior towards us. I expect a prompt response within 10 business days. Failure to do so may lead me to escalate this matter further. I trust that Wizz Air will address this complaint promptly and fairly. Thank you for your attention, and I look forward to a satisfactory resolution. Sincerely, A. Filippou

Dear Wizz Air Customer Relations, I trust this message finds you well. My spouse, [S.H.], and I recently flew with Wizz Air on flight [W62680] from [MYKONOS] to [TEL AVIV]. While we are grateful for your service, I am writing to address an incident we experienced during our trip. During check-in, your agent, Sat, informed us that our small suitcase, containing our backpacks, exceeded Wizz Air's dimensions by 2 centimeters in width. We understand the importance of compliance with your baggage policies and apologize for any inconvenience caused. To our surprise, Sat charged us an extra 38 euros for the oversize bag. Although we recognize the need for a penalty, we feel that the amount charged is excessive given the circumstances. The total weight of our backpacks was within the allowed limit of 5 kilograms per person, and we consolidated them for convenience. I kindly request a refund of the 38 euros paid for the oversize baggage penalty. We value Wizz Air's fairness and transparency and trust that you will reconsider this charge. As loyal customers, we appreciate the service provided by your team and believe a resolution in this matter would reinforce our positive experience. I have enclosed the payment receipt and boarding passes for your review. If you need more details, please contact me at [+[redacted]""[redacted]8] or [[redacted]]. Thank you for addressing this issue promptly. We look forward to future journeys with Wizz Air.

Hello, my husband, our two children, and I are traveling to Turkey tomorrow. We completed our online check-in today hoping to select seats together, but despite three adjacent seats being available, the airline assigned us seats far apart, which is distressing with small children. It's unacceptable for this to occur. Now we are forced to pay extra online to sit together, which seems like a deliberate tactic to make us pay more. This feels like a dishonest scheme, and we are deeply disappointed. We will not be choosing this airline in the future. How can we file a formal complaint about this situation?

I am reaching out about flight W61005 with confirmation code TLF9WN. The flight was supposed to depart from Katowice-Pyrzowice Airport on 08/07/[redacted] at 19:35 but experienced a delay, arriving at London Luton Airport on 09/07/[redacted] at 01:00, making it 3 hours and 35 minutes late. Recent court rulings like the Tui & others v CAA case confirmed compensation eligibility for flight delays under EC Regulation [redacted]/[redacted], following the Sturgeon case. I am requesting €[redacted] as compensation for this 1360km flight delay. The delay caused me to miss my connecting train, leading to further expenses for alternative transportation from the airport. The late arrival also resulted in missing a scheduled Sunday morning meeting, impacting my professional commitments. Moreover, the quality of the provided "lunch" was subpar, as a stuffed croissant was inadequate for an adult meal.

Subject: Complaint about damaged luggage on recent flight Dear Sir/Madam, I am Ben Yosef Lihi Margaret from Ashdod, Israel. On 06/07/[redacted], my husband and I flew with your airline from Tel Aviv Ben Gurion Airport to Abu Dhabi on flight SW7086. The flight was delayed by 3 hours due to a system collapse causing us to miss important business meetings in Dubai. Additionally, my luggage was damaged upon arrival, including the purchased items inside. Unfortunately, I couldn't file a Property Irregularity Report as your representative was unavailable. I am requesting compensation totaling [redacted] sequels for the damaged bags and contents. Enclosed are copies of relevant documents. Kindly investigate this matter promptly. Thank you. Contact me at [redacted]-52-[redacted] for any further assistance. Sincerely, Ben Yosef Lihi Margaret

Hello, We have been trying to reach out to you but have not been able to get through as the line seems to be busy constantly. Our flight to Venice from Palermo at 3:00 PM was cancelled yesterday, leaving us stranded at the airport all day awaiting further instructions. Ultimately, we had to book a new flight for Wednesday at 8:30 AM and had to secure a hotel at 10:00 PM that evening. The experience has been quite distressing for us. Moreover, we also had to spend 60 euros on a taxi to the hotel, assuming the accommodation was covered until Wednesday. Upon arrival, we discovered that Wizz Air only covered one night and not the entire duration until Wednesday as we were told at the airport. This miscommunication has caused a lot of frustration as each night at this Hotel Splendid La Torre costs [redacted] euros for two people. We urge you to honor the commitment of covering four nights at this hotel as informed earlier. Due to circumstances outside our control caused by the flight cancellation, we had to extend our stay unexpectedly. We are seeking clarity on this matter as soon as possible since reaching you via phone has been unsuccessful. Kind regards, M. S. and K. B.

I am reaching out regarding the flight cancellation by Wizz Air on July 15th from Dortmund to Rome. I received the cancellation email late on July 14th, and due to an emergency, I had to urgently travel to Rome on the same day. After discovering the cancellation, my husband purchased tickets for the same flight from Dortmund at a higher price, completed check-in, and obtained boarding passes. Upon arrival at the airport, I was informed that the flight had indeed been canceled, despite having boarding passes. I was left stranded without any notification or assistance from Wizz Air. I had to rearrange my travel by booking a flight from Stuttgart to Venice for July 16th. The entire situation caused me immense frustration and stress as I had to travel across Germany due to Wizz Air's negligence. I am requesting reimbursement for the incurred expenses, considering how inconvenient and exhausting this experience was. My initial booking reference number is [redacted], and the booking made by my husband is [redacted].

I am reaching out regarding the flight cancellation by Wizz Air on July 15th from Dortmund to Rome. I received the cancellation notification late on July 14th and had to urgently travel to Rome on the same day. I rebooked a ticket at a higher price. Despite having a boarding pass, I was surprised at the airport when they informed me the flight was canceled without prior notice. I had to make additional travel arrangements from Stuttgart to Venice for July 16th due to this inconvenience. The situation led to frustration and distress as I traveled across Germany to reach Italy. I am requesting reimbursement for the incurred expenses during this journey as a student. The initial booking reference number is [redacted]7 and the second booking was made by my husband under Prajwal Giri.

I had tickets from Giza to Rome and went to Sphinx Airport with my special Turkish passport. After being initially denied, I was later informed that I was allowed to board, but it was too late. I was traveling with my boyfriend, who also has a Turkish passport. We contacted the Turkish government and learned that for a transfer under 24 hours, Italy doesn't require a transit visa from Turkey. However, airport staff were not familiar with the special passport rules, leading to our predicament. We were escorted out of the airport without proper facilities. Stranded and unable to return to Turkey due to depleted funds, I seek a refund or a direct flight to Serbia.

My flight on (07/17/[redacted]) got cancelled, and now it's rescheduled for tomorrow (07/20/[redacted]) due to a recent fire at Catania airport. However, planes are still not departing from Catania. Wizz Air has not provided any updates on whether my flight is leaving from Catania or a nearby airport. I'm unsure if Wizz Air has relocated my flight. If they have changed the airport, I would like to know the new departure time and location.

Dear Wizz Air Team, Our flight was canceled on the day of the flight after multiple delays. We were informed that there was no replacement flight and no assistance was provided regarding alternative flights, accommodation, or transportation. Therefore, we arranged our own return flight at the next available time, as well as transportation to/from the airport and a hotel. We are requesting a refund for the following costs: Prices for 2 persons: Canceled Flight Costs: Euro [redacted].88 (no Wizz Account refund accepted!) New Flight Costs: Euro [redacted].64 Train ticket APT-Hotel-APT: Euro 7.20 Hotel Accommodation: Euro [redacted].15 Food Dinner/Lunch: Euro 81.10 Train ticket APT-Hometown: Euro 16.80 Flight Compensation: Euro [redacted].00 Total: Euro 1,[redacted].77 Please transfer the above amount to the following account as soon as possible: Claudia Fischer-Mantler RAIKA Region Wagram AT13 3[redacted] 0[redacted] BIC RLNWATW1002 Thank you for your prompt attention to this matter. Sincerely, Claudia Fischer-Mantler & Gernot Ritter