Western Union Customer Service Issues

I am retired and currently living in Istanbul, Turkey. I am 71 years old, while my wife is 64 years old, and our daughter is attending college. Due to medical conditions like high blood pressure and heart problems, I rely on medication. My wife received financial assistance from dear friends via Western Union to help with our expenses. However, today when I went to collect the transferred funds, I was surprised to find out that I am blocked. Despite the system showing that I can pick up the money, the authorities here in Istanbul claim that my name is blocked.

On August 1st, I sent my rent to my landlord as usual, but it got lost in transit after 8 years of smooth payments. She received the money order, deposited it, only for it to be canceled. I provided the filled-out receipt to your team before she cashed it. However, I have yet to receive the replacement check for $[redacted].00. I urgently need it to avoid late fees as I live on SSI. Despite multiple calls, the issue remains unresolved. Your immediate assistance is greatly appreciated.

I requested a photocopy of a money order I purchased, but the receiver never received it. I asked for an investigation and sent a $15 money order back in June. I was informed it would take about 30 days after they cashed the money order, but it's now September, and I haven't received any updates despite calling multiple times. I am frustrated by the lack of communication from Western Union regarding the status of my request.

My cousin attempted to send me $60, but when I tried to collect it, the transaction seemed successful until the very end. The money was visible, but I couldn't finalize the transaction as a message appeared stating I was under review. Upon another try, it stated the number was invalid and the money was refunded. I seek to resolve this issue as these are funds from family members assisting me.

Hello, I sent €[redacted] via Western Union on 19/12/[redacted], but the recipient did not collect the amount (attached are the relevant documents). After receiving a letter on 17/02/[redacted], I tried contacting your services multiple times to retrieve this amount. I requested a refund online, but the MTCN number on my receipt is no longer valid (see attached screenshot). Could you please provide me with a new MTCN so I can proceed with the refund request on your website? Looking forward to your response on the next steps. Best regards, Mrs. M. [redacted] 70 14 75

Good afternoon, I'm Ali Shahzad. I recently transferred funds to Pakistan via Western Union on 26-09-[redacted]. However, my transaction has been placed on hold by Western Union. I contacted the helpline and was advised to email you about my concerns. I have attached my political asylum stay document and relevant fund details below: Sender Name: Ali Shahzad Receiver Name: Ijaz Ahmed MTCN: [redacted]

Hello, I am Hamza Ben Ahmed from Tunisia, currently living in Romania. In April [redacted], when I was COVID positive and needed money, a friend from France sent me some through Western Union. Unfortunately, there was an error without explanation, and the situation escalated. I used different phone numbers, which complicated the process. Additionally, I failed to mention an earlier transfer from someone in Scotland, which might have caused further confusion. Feeling frustrated, I made the mistake of sending a strongly worded email to Western Union, which I deeply regret. I sincerely apologize for any misunderstandings and hope to resolve this issue promptly.

I bought a $[redacted] money order for my rent, but the landlord claims they didn't receive it. I need to cancel it, get a refund, and perhaps get a search done since the bottom portion is missing. Is there a fax number to send the required paperwork and a phone number to inquire about paying the $30 for the search? The money order number is available as I got it at Kroger, and they provided me with a copy of the receipt.

I misplaced a five-dollar money order and I am struggling to follow the confusing online instructions on how to proceed. I have the receipt from when I purchased the money order, but the actual money order is missing. I want to ensure it hasn't been cashed and I am looking to cancel it. I've been attempting to resolve this since noticing it was gone right after leaving the store where I bought it. It has been four days, and I still haven't been able to reach anyone regarding this issue.

I purchased a $[redacted] money order on Sunday, November 5, with receipt number 1-[redacted]. Unfortunately, it went missing from my truck, either stolen while I was pumping gas or blown out of the window as I left the gas station. I have been attempting to resolve this since Sunday without success. Time is running out, and I urgently need to contact someone to have this matter resolved, refunded, or cancelled.

Dear Western Union team, I am having an issue with my frozen account which is causing difficulties with sending and receiving money. My relationship with a Ukrainian woman led to me sending her funds for travel expenses during the war. However, when she requested additional funds for a tax invoice, I declined leading to a rift in our relationship. After attempting to transfer the money to a different recipient, my account was frozen. I now realize she may have been deceiving me, and I sincerely apologize. I have learned from this experience and will be more cautious in the future with my transactions. I kindly request the activation of my account, as I have been a loyal customer for over a decade. Thank you for your understanding and assistance. Warm regards.

Dear Sir/Madam, I am writing to address an issue with a Western Union transfer from the Philippines to Pakistan. Despite providing my National Identity Card, I am facing questions regarding my identity. I would like to clarify that I have additional documents like my Passport and Domicile certificate as proof of being a Pakistani citizen. Furthermore, my friend has shared my online business documents from my UK-based company, Sadam Hussain LTD, where I am the sole shareholder. I am willing to provide any necessary documentation to resolve this matter promptly. Your assistance in releasing the funds to the intended recipient would be greatly appreciated. Sincerely, Sadam Hussain from Pakistan