WestJet Customer Service Issues

Today, on June 26, I flew from PVR to YVR. Due to a late arrival in Calgary, I missed my connection. The counter agent mentioned it was a medical issue and that expenses wouldn't be compensated. This seems to be a standard response. I fulfilled all requirements, so I believe WestJet should cover my hotel expenses in Calgary since I'm already paying for the unused hotel in Vancouver. At Vallarta, a small airport, passengers can see the plane at all times, and no medical assistance was provided during our time there. It feels like WestJet is deflecting responsibility by using an unquestionable code. Their policy is not satisfactory to me. Additionally, WestJet should reconsider allowing bookings with such tight connections. I followed all instructions today and expect better service.

Regarding the email sent by Shannon Nazarchuk on April 29, [redacted], I was hoping to confirm if the program is still being honored. I have a VP, with the initials ID, who holds 35K Elite status with Air Canada and wishes to utilize the Gold Status on WestJet. Mr. ID checked his status with WestJet online and noticed he is currently at a "Teal" status, despite always having had GOLD status. He believes this change is due to travel restrictions from COVID-19. Could someone please assist in addressing these matters promptly? I have been attempting to reach a representative for three days now and have been on hold for 90 minutes since 6:51 AM today. Thank you for your help, I look forward to your response.

I would like to file a complaint regarding a WestJet flight cancellation and the extensive process I had to go through to rebook my return flight. I have a letter prepared for Customer Service and am seeking an email address to address my concerns. I initially booked a flight several months ago but encountered multiple itinerary changes by WestJet, resulting in my latest call to an agent that had me on hold for over 4 hours. After eventually getting through on another number, I opted for a call back and managed to rebook my flight. However, I am displeased with the additional seating charges for each flight leg on our new connecting flight, compared to the original non-stop flight we had booked. I am dissatisfied with this experience and wish to convey my concerns in writing to Customer Service requesting a response.

I am frustrated with the recent service I received from WestJet. I waited a total of 5 1/2 hours on two separate days to speak with an agent and was not given the option of a callback. Additionally, when I recently visited the Winnipeg airport with my daughter-in-law and grandson, we discovered that none of the check-in kiosks were working, forcing us to wait in line for 45 minutes. There was no prior announcement or sign indicating the issue. I believe WestJet should have communicated these problems to customers, as this lack of information was extremely disappointing. It seems like WestJet is losing its competitive edge, something that I don't think would have happened under previous leadership. Perhaps rehiring some of the laid-off staff could help improve the situation. Paul T. Email: [redacted] Mobile: [redacted]

While in Puerto Vallarta due to medical reasons, my flights needed changing but incurred a change fee. I attempted calling the 1-[redacted] number with no success. Using [redacted], my phone's limitations and short battery life made communication difficult. Despite spending a total of 10 hours between two calls, the issue remains unresolved. Seeking advice on whether the [redacted] number is operational 24 hours and if contacting them at different times might help. Desiring to talk to a live person for assistance, such as waiving the cancellation fee and retaining the credit in the Travel bank for future use. Hoping for a prompt resolution to rebook for a later date upon our return in November.

I booked a vacation package with WestJet, but they changed the flight time to dates that don't work for me. I'm past the full refund date and would like a refund or compensation. It's been inconvenient with the changes forcing me to cancel and rebook my hotel and flights at higher prices. I'm also out money due to foreign transaction fees. I would appreciate some form of customer service, such as the ability to choose seats for free or a discount on future flights. It's frustrating to receive a response of "there's nothing we can do."

My friend D.K. has a flight booked on Westjet [redacted] for August 15th from Halifax to Vancouver, nonstop. I am assisting with the arrangements. She will be traveling with two very small dogs, one in the cabin and the other as checked luggage, both in kennels. I am aware of the requirements for traveling with pets. Westjet's website states that it is important to call their number, 1-[redacted]-WESTJET, to reserve space for the dogs as there is a limit per flight. I've waited over 90 minutes on two occasions, and my phone cuts off. The earliest callback option available was for Saturday at 3 PM Mountain time. If there is a way for the website to connect me with them, it would be greatly appreciated. I have provided my cell number, which I will keep on me. I am open to any callback time, even during the night.

Confirmation Code: RIURQB I received a call today from a Westjet customer service representative regarding my flight experience on July 29th. The day was incredibly stressful due to flight delays, a missed connection, unusable food and hotel vouchers, and a chaotic situation with no available rooms at the Sheraton. After being shuttled to the hotel, then back to the airport where Westjet had closed, I ended up sleeping on an airport bench for 7 hours. The next morning, I was rerouted to Winnipeg with a 5-hour layover. I also paid for seats together that were not usable. I am requesting compensation, including a refund for the purchased seats. Additionally, I mentioned my daughter's situation at the University of Alberta Health Centre battling a rare autoimmune disease, which is why we traveled amidst the COVID situation. I have had positive experiences with Westjet in the past and appreciate your timely response. Thank you. Best regards, Brian Spencer

I bought two round-trip tickets from Phoenix to Dublin through Justfly on November 23, [redacted], for my sons, T. and S. Sanford, to attend the Notre Dame/Navy football game in Dublin, Ireland on August 29, [redacted]. Due to COVID-19, both the game and flight were canceled. Despite efforts over the past year, I have been unsuccessful in obtaining a refund. Justfly claimed Westjet was responsible for the refund, while Westjet indicated it was Justfly's duty. I have been caught in the middle for 21 months, with no resolution. A Westjet representative named "Tracy" mentioned a refund process last year but only half of the amount has been refunded, $1,[redacted].60 out of $1,[redacted].90. I am still owed $[redacted].30, which includes a seat fee of $69.30. I am seeking clarification on when the remaining balance will be refunded. Your prompt assistance is greatly appreciated in settling this matter efficiently. Thank you, J. Sanford.

I wanted to give a compliment. I had a great experience on July 27th with Aki Matsune, Emp #[redacted]. She went above and beyond in assisting us with rebooking our flights cancelled due to COVID last year. Aki was quick, very friendly, and handled our special request with professionalism. Moving forward, I plan to book all of my WestJet flights directly instead of using a travel agency. I appreciate the high-quality service and staff like Aki. Thank you for everything. Sincerely, Don B. ID# [redacted]01

On July 14th, I contacted WestJet to purchase 2 round-trip tickets from Hamilton, ON to Abbotsford, BC. The agent I spoke with seemed to be a third-party ticket seller. Despite charging my credit card $1,[redacted], she was unable to secure the dates she initially promised. She mentioned canceling the transaction but did not follow through. I have been unsuccessful in reaching out to them. Multiple attempts have been made, including using their messaging chat which leads to dead ends. Phone support had me on hold for 3 hours and 45 minutes with no resolution.

I reside in Canada and recently made flight bookings online from Vancouver to Gatwick and vice versa. Initially, my 81-year-old mother residing in the UK was also supposed to accompany me on the same direct flight for her convenience. However, I have acknowledged and agreed to a flight modification that now includes a layover in Toronto. Regrettably, my mother has not been informed of any alterations to her West Jet/Virgin Atlantic flight. My updated flight schedule is as follows: October 3rd - departing Gatwick for Vancouver on WS4 at 1:15 pm via Toronto and then connecting to WS723 at 6:15 pm. Conversely, my mother's flight details for October 3rd remain unchanged on VS [redacted] departing at 11:00 am, which was initially represented as a West Jet partnership flight aligning with my original booking details. Given her age, she is understandably anxious about the situation. Please respond promptly. Thank you.

Hello, I reside in Australia and had reached out to Westjet twice via email recently. Attempting to use my travel bank credits to book a flight on 21st July, I encountered continuous errors on the website when trying to pay the balance with a credit card. Following an unsuccessful hour-long call made by my son in Vancouver to Westjet, I decided to request a refund on 2nd August. However, I am still awaiting any form of response from Westjet. The provided international number, 0[redacted]-[redacted], listed on their website appears to be invalid. I am extremely frustrated by this experience and hope for better service. My booking reference is HMQKOU. Any assistance would be appreciated.

I recently received an email from WestJet regarding a change to my elderly parents' return flight reservation from Vancouver to Winnipeg. I originally booked a direct flight both ways, but now the arrival time for the first flight is after midnight, and the second flight is no longer non-stop. I have been trying to reach WestJet customer service for a week now, spending almost 4 hours on hold with no success. I have only been given two options: wait until 72 hours before the flight to call or request a call back, which I scheduled but never received. It is incredibly frustrating how difficult it is to speak to a real person at WestJet now.

Hello, I am seeking reimbursement for my hotel and transportation expenses after my WS flight from Calgary to Comox on Sun, August 15th, [redacted] at 11 pm was canceled, resulting in a reroute to Edmonton for the night. I had to take a cab to a hotel at 1 am since no shuttles were operating at that time. I have receipts for the hotel stay and cab ride. The next day, I took the complimentary shuttle to catch my rescheduled flight back to Comox at noon. I do not require compensation for the day of missed appointments due to the flight disruption, as my original flight was supposed to arrive in Comox on the night of August 15th, not the afternoon of August 16th, [redacted]. I have faced challenges reaching out by phone to discuss the necessary steps for reimbursement. Kindly contact me at [redacted] or email at [redacted] to address this matter promptly. I have been a frequent flyer with this airline for professional purposes, but the complexities in resolving this issue have left me dissatisfied. I await your prompt response. Thank you. Patti P.

I stored a photo copy of my CFOne card on my phone, which contains all my card details and identifies me as the holder. During my recent flight on #[redacted] from S'toon on 8/31/'21, I tried to check in three bags like I did on my previous Air Canada flight on 8/25/'21. The agent initially accepted the photo as proof of my card holder status, but another representative later insisted that I needed the physical card, not acknowledging the CFOne card. Despite requesting to speak to a supervisor and being delayed, I had to pay a $[redacted].00 luggage fee to avoid missing my flight to Victoria. I politely pointed out that I should be entitled to the benefit due to my military service. However, they declined to refund the fee and provide me with the names of the employees involved. It was quite frustrating, especially as the supervisor I later encountered at the gate was reluctant to provide that information. Can anyone clarify who actually works for Westjet in S'toon?

I am in a situation where I need to cancel a Westjet flight from Paris to Calgary, and I have encountered some difficulties with their customer service. Despite trying various toll-free numbers, including one specifically for Portugal, none of them seem to work. I was directed to their Facebook Messenger chat function, where I was informed that an agent would contact me without specifying how or when. I am left unsure about the cancellation process and feeling frustrated with the lack of clarity and assistance from Westjet. Any advice or insights from customer support would be greatly valued. Thank you.

Dear Sir or Madam, I'm writing to address an issue I encountered while trying to check-in on the WestJet website. Despite obtaining confirmation for my Electronic Travel Authorization (eTA) from the Canadian government an hour ago, the site still indicates I require the eTA for check-in. My flight, with Booking Reference EVKTON, is scheduled for September 10th departing at 1 pm from SFO to LGW via YYC. I am worried about not being able to check in on time, especially since I need to add an extra bag and am aware that space might be limited. Your assistance in resolving this matter would be greatly appreciated. Thank you for your attention to this concern. Best regards, Valerie

I am seeking a refund for the ticket I purchased for my trip on Sunday, September 12. My locator code is QLDLDP, itinerary number is [redacted][redacted], and reservation code is FBPWGS for WestJet WS706. I booked a round trip from Toronto to Vancouver with RBC Rewards, using 70,[redacted] points and paying $2,[redacted].18. My confirmation from RBC Rewards Travel on July 31, [redacted] assured me that no reconfirmation was necessary. However, before departure on September 5, our Business Class seats on the [redacted] Dreamliner were changed to Premium Economy due to a plane change, with no refund. On September 12, despite having a boarding pass for the 9am flight, we were informed it was cancelled, and we were rebooked for the 12pm flight in Economy seats. This was a significant downgrade, as we were initially promised Business Class with pod seating. I am requesting a full refund of my money and points for this unsatisfactory experience.

I made an online booking for a flight from Calgary to Toronto, round trip. Everything was smooth until the payment process. After entering my Mastercard details, an error message popped up stating it was not processing. Shortly after, my bank confirmed a transaction for the amount at WESTJET WS on my credit card. Despite paying, I couldn't complete the booking to get a confirmation and print it. The uncertainty is frustrating, especially after waiting over an hour on the phone for assistance. I urge for clarity on the booking status and a way to obtain the necessary documents. I find this situation unsettling and urgent as a senior struggling with computer issues. Warm regards, Sherry A.