Warby Parker Customer Service Issues

Hello Warby Parker Support Team, I recently placed an order for prescription glasses under the name Aliya Sunesara. I selected the Wilkie style in “Whiskey Tortoise.” I understand that the Whiskey Tortoise style can vary with yellow spots and brown detailing. I kindly requested in the order notes, located at the bottom of my prescription photo, to have the frames with the least amount of yellow spots, especially on the front. My preference is for a casual and laid-back look. While I originally wanted a glossy black in the Wilkie style, I know this option isn't available, so I appreciate your attention to this detail. I understand this may seem like a specific request, but I appreciate your understanding. I truly admire your company and the service you provide. Thank you for your assistance.

I have been waiting for my order of Fisher Brushed Ink Medium Women's Sunglasses for over a month now. The website says it has shipped, but as of today, August 11th, it has not arrived. I have emailed a couple of times, but all Customer Service says is that they are busy and will take a few days to respond. I request that you send me another pair through Fed Ex Express at your expense today without any further questions. Since I have not received the glasses and have not heard from Warby Parker, I am extremely disappointed with this experience. Many other online stores have provided excellent service during these challenging times, unlike yours. Please contact me immediately. I will dispute this charge on my American Express Card if necessary.

To whom it may concern, On Wednesday, October 21, [redacted], I visited the Warby Parker store in Paramus, NJ with my 11-year-old daughter to select new frames. My daughter had a specific frame in mind, but it didn't quite suit her face shape. Diane V approached us and offered assistance. She was incredibly kind, respected my daughter's preferences, and displayed exceptional patience. Thanks to her help, we were able to make a decision without delay. I opted to expedite the shipment for an extra $20, expecting it to arrive in 3-5 days. To my surprise, the package was delivered on Friday afternoon, just within two days. The glasses are lovely, and my daughter is thrilled with them. I must commend Diane for her outstanding service, and we are very pleased with the overall experience at Warby Parker. Best regards, Renée Zeiger Abed

Hello. I recently bought new Warby Parker eyeglasses at the Union Station store and I'm thrilled with the prescription. The frames are a bit small for me, causing some obstruction in my line of sight. Given the challenges of trying them on in-store with face masks and Covid concerns, I think they are a medium size. I'd like to know if there is a larger size available for exchange. Possibility of donating these frames to someone else can be considered as well.

I recently received two new pairs of glasses from the Greenwich CT store. I called today to inquire about the store's operating hours and if I needed an appointment for adjusting my progressive lenses. I was informed they are only accepting appointments and that I would have to wait until next week. When I purchased the glasses, I was told I could return without an appointment for adjustments. I requested to speak directly to someone at the Connecticut location, but they did not provide me with a contact number. I left my details, and they mentioned they would email the Connecticut office to possibly have someone call me back today. I reside in Stony Point, NY, and visited Greenwich due to recommendations for Warby Parker. I am frustrated by the prospect of waiting a week for adjustments when I rely on my glasses daily. I am hoping for a prompt resolution today to have my glasses fitted. Thank you.

Order Number: [redacted]86 dated July 30, [redacted]. I placed an order for glasses with the aforementioned reference number, with an expected delivery by August 13. Despite calling your customer service team multiple times, I have not received a satisfactory response. I am very disappointed with the service provided. This will be the first and last time I use your services. Today, after another long wait on the phone, they took my contact details, but I am still awaiting an explanation on the status of my order. If you cannot fulfill my order for the glasses, why did you accept it in the first place? I have invested a lot of time waiting with no results. Please provide me with an update via email at [redacted] or call me at [redacted]/[redacted]/[redacted]. Your prompt action would be greatly appreciated. If you are unable to fulfill my order, please inform me so I can proceed accordingly. Thank you for your attention. Syed Ali

Hello, I am still awaiting my refund for the following order: Order number: [redacted]93 Ordered on: July 3, [redacted] I returned these glasses in late July using the label provided by a phone representative. When I spoke to another representative named Karen last week, she mentioned that the glasses hadn't been received. I requested her to check the tracking number from the return label I used. At this point, Karen appeared confused and mentioned that a return specialist from billing would need to contact me as she was unable to reach them. As of Tuesday, December 14 at 2:00 PM, I have not received any further communication. Please assist me!

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I have purchased multiple pairs of glasses from WB over the past few years and have been satisfied overall. Recently, I visited for my annual eye exam and although there was a slight change in my prescription, I don't necessarily need new glasses. However, I came across a frame (Collins) that I really liked, but with the progressive lenses, the total cost would be $[redacted], which is more than I've spent before. I wish WB had a loyalty program for customers like me who have a set budget. If there were some perks or credits for repeat customers, I would definitely consider buying the new frame I liked. I'm exploring other options like Costco for similar styles, but ultimately I am content with my current glasses. Having a loyalty program would make me more inclined to make future purchases. If you can shed light on WB's perspective, I would appreciate it, but it's not necessary to respond if not.