Wanderu Customer Service Issues

I booked a one-night stay at The Middlebury Inn in Vermont for $[redacted]. However, when trying to confirm the reservation, the price suddenly increased to $[redacted]. Despite seeing the $[redacted] rate still available, it was not honored. I had to accept the higher rate due to time constraints. After booking, I was informed I could save 10% if I signed up with Wanderu, feeling like it was a bait-and-switch tactic. I insist on being charged the original $[redacted] price and am willing to sign up for future offers. Please adjust the price promptly and send me a confirmation email at the agreed rate. Unfortunately, there is no customer service number provided for further assistance. -Richard S.

I used my Visa card to buy round trip tickets for two people from Dewey Beach DE to Dupont Circle DC for travel on August 5 with the return on August 7. The total cost was $[redacted].84. After the first part of the purchase went through (with an email receipt), I was informed that the second part was experiencing a delay. I'm unsure whether I should wait for it to finalize, cancel and rebook, or take another course of action. Your guidance would be appreciated!

Yesterday, on August 11, [redacted], I attempted to purchase a ticket from Port St. Lucie, Florida to New York City, NY, but encountered an error stating that the company was unable to process the transaction. I followed the suggestion to use a different card, but faced the same issue. Consequently, I abandoned my travel plans for that day. This morning, while trying to book a ticket for Friday, August 12, [redacted], I encountered the same processing problem as yesterday. Upon checking my account, I discovered two unexpected trips booked from Port St. Lucie to Orlando. Despite attempting to cancel them, I was unsuccessful. I am now seeking assistance to understand and resolve this situation.

Hello, to anyone at Wanderu who reads this. I recently purchased a ticket from Providence Station to Orono, Maine for yesterday. The University of Rhode Island shuttle that was supposed to take me to Providence Station had issues and was not able to pick me up. Even after rebooking for today, the shuttle informed me they couldn't transport me again. I frequently use Wanderu for my trips between Maine and Rhode Island, and I am a loyal customer. I am currently looking to book another ticket for Thursday but have already spent $[redacted] on unused tickets. I am kindly requesting a refund for at least one ticket as $[redacted] is a significant amount for me. I assure you that I will continue to use Wanderu for my future trips and would greatly appreciate the refund at this time. Thank you for your assistance, and I hope my message reaches the right person. -B.G.

Hello, my name is Ene Ogbe, and my ticket number is HLCH***. I recently booked a return ticket through Wanderu for a trip from Ottawa to Pembroke and then Pembroke back to Ottawa for the **th of February, ****, using the Ontario Northland bus. However, I was incorrectly billed for a one-way ticket for today, the **th of February ****, for Pembroke to Ottawa. As a result, I was double billed for the same route on the same day. I would appreciate it if Wanderu could address this ticketing issue promptly. I am requesting that my ticket from Ottawa to Pembroke be issued for a new travel date and that the Pembroke to Ottawa ticket be changed to match the new date. I have already been charged for both tickets and am hopeful for a resolution soon.

I made a booking with your company on Wednesday. I received a confirmation email stating that my reservation was for today, 17th February [redacted]. However, upon arriving at the bureau station, I was informed that my ticket had been canceled without any prior notification. The refund for the booking has not been received either. I am extremely disappointed with the lack of professionalism displayed by your company. I am feeling very let down and beginning to doubt the legitimacy of your business. It is essential that you provide me with the refund details promptly and rectify this situation. It is disheartening to think that you may be operating as scammers, taking advantage of hard-working individuals.

I reserved a ticket for a trip from Dallas, Texas, to Monroe, Louisiana on July 1, [redacted], with booking number [redacted]. At the Tornado bus counter in Dallas, I received a printed ticket. During the journey, the driver informed me that my stop was not on the list and did not allow me to exit. I was dropped off at the following stop, which was 2 hours away from my destination, at 2 a.m. without any means of returning home. As a newcomer to the United States, I was stranded without a way to get back. How can I reach out to customer service for assistance?

I have multiple bus ticket charges that I have been struggling to resolve. Wanderu billed me twice on 05/10, totaling $83.53 each time. The only journey I took was a one-way trip to Plattsburgh, NY on 05/19, for which I paid $25.78. Additionally, Trailways charged me $76.86 on 05/16 for a trip I had to cancel due to family issues within a day. I would appreciate it if you could look into these charges. I have contacted Allianz Travel numerous times to request a refund without success, as I have been unable to meet their requirements. Thank you. Emily S.

I am concerned about my ticket purchases through Wanderu. I bought 2 tickets for Via Rail 31 from Montreal to Toronto and 6 tickets for Via Rail 62 for the return trip. I have contacted VIA Rail to request a refund for the extra 4 tickets from Via Rail 62 that I did not need, using the following confirmation codes: EYZ926 & EYZ978. VIA Rail mentioned they can only confirm based on the given codes, not the number of purchases made through a third party. Is there a way for you to verify the total tickets I have under my name to ensure there are no extra tickets for Via Rail 31? My name is Fiona J., and my email is [redacted] Please assist me promptly in resolving this issue as I cannot afford to lose money on unneeded tickets.

I had made a reservation with Wanderu for a trip from Edmonton to Calgary, with the specified arrival location at [redacted] 40 Street SE by 3:45 am. Instead, the drop-off point was at the Cold Shot terminal on 44 Ave NE at 3:30 am, which is not near the 24-hour Flying J and Denny's where I planned to await my 8 am ride to Lethbridge. The intended drop-off location at [redacted] 40 Street SE would have been convenient as it aligns with the route to Lethbridge, ensuring a shorter wait time at the designated rest stops. Unfortunately, being left outside at 4 am in a different location is not what I had booked and confirmed. I am seeking clarification on this unexpected change and a full refund for the inconvenience. Best regards, Glen M. Phone: [redacted]

I reserved a trip from Edmonton to Calgary, with an arrival at [redacted] 40 Street SE at 3:45 am, as my Wanderu booking confirmation specified. However, I was actually dropped off at the Cold Shot terminal on 44 Ave NE at 3:30 am, which is in a completely different part of town and not where the 24-hour Flying J and Denny's restaurant are located. I had planned to wait inside for my 8 am ride to Lethbridge, buy food, and charge my smart phone. [redacted] 40 Street SE is conveniently on the way to Lethbridge, so it would not have inconvenienced the driver to pick me up there. Instead, I found myself sitting outside at 4 am, far from my intended destination, with no open establishments nearby. This situation is not what I reserved and confirmed with Wanderu numerous times. I am seeking an explanation and a full refund for this error. Regards, Glen M. Phone: [redacted]

I recently booked a ticket from Kingston, NY to Albany, NY for Sept 23, but the ticket is showing today's date, Sept 19. My confirmation number is [redacted]. When I tried to rebook the ticket, it continued to show today's date. I am encountering a major issue with the booking system. I would like a refund for the incorrect purchase and to secure the correct date for my ticket. Thank you.

I entered my details and clicked purchase, but an error message said the payment failed. I tried a few more times with the same result. Eventually, it went through. However, despite the failed payment messages, I was still charged. I would appreciate guidance on getting a refund. Thank you. Sincerely, J. Soro

I made a payment using my iPhone for two directions. The first one was from Mackinaw City to Milwaukee City. I received confirmation numbers but no tickets. After clicking "complete booking" on the email, I rebooked, and still only have confirmation numbers [redacted] and [redacted]. For the other direction from Milwaukee to Chicago, I did get tickets. Can you please provide the ticket information for the first direction and refund the additional payment made?

I recently booked a round trip ticket for two passengers traveling from Ontario, California, to San Antonio, Texas, totaling $[redacted].00. However, I encountered issues with my credit card, receiving an error message despite multiple attempts. Upon checking my email, I discovered an E-ticket for a one-way trip to San Antonio without a return ticket. The reservation number is [redacted]. I'm confused as to why I wasn't issued a return ticket when I was only billed for a one-way trip.

I noticed that my bank account was charged for the bus trip, and there was also an additional $2 charge. The e-transfer is still pending, so I haven't received my bus ticket. Can my bank prevent the transactions since it's pending? How can I request a refund, and how long will it take? I can't afford multiple bus tickets, especially with this issue. It's frustrating that there's no contact number provided. How should I proceed in this situation? I had a terrible experience with this site. They lack a customer service number, which is unacceptable. It's upsetting that a company can take advantage of people's hard-earned money and deny any responsibility. Their business practices are deceitful, and it's unfair to consumers. It's disappointing that they operate this way and manage to continue doing so. They should not be allowed to operate in this manner.

My bank account was charged for the bus trip, and another $2 charge was applied. The e-transfer is still pending, so I haven't received my bus ticket. Can my bank stop these transactions while it's pending? How can I get a refund, and how long will it take? I can't afford to buy multiple bus tickets. It's frustrating that there's no contact number provided. What should someone do in this situation? Your site is generally good, but this experience has left me feeling stranded.

I require immediate assistance. Yesterday afternoon, I visited Wanderu to book a bus ticket for my son for today. Upon encountering an error after processing my payment, I closed the tab and booked directly on Our Bus' website. They provided a payment confirmation page and emailed me. Today, I discovered emails from both Wanderu and Our Bus, realizing I had been charged twice. The bus ticket for $82 was used, not the $85 one. Kindly refund the excess charge. I contacted them this morning, but the representative was unhelpful.

I encountered an issue while buying a ticket on your website. After entering my card details, I received an error message stating, "Something isn’t right, failed to fetch," and was prompted to return to payment. Despite my attempts, the same error message persisted. Subsequently, I decided to postpone the purchase, only to later receive two confirmation emails for two separate tickets inadvertently bought. I urgently require a refund for one of the tickets, as reaching out directly to the carrier is not feasible due to the initial error encountered on your website.

I booked my ticket for Christmas on December 22, [redacted]. I have previously traveled with my service dog during Thanksgiving without any issues. However, when I tried to board with her on this recent trip, the driver refused to allow her on board. They promised to refund me within a week, but after trying to contact them multiple times, I have yet to receive my refund. It has been over a month now, and I am still waiting for my money. I am a frequent customer of this company, and it is very disappointing to be treated this way. I just want my refund as I paid for a service that I was unable to use.