Walmart Product Care Plan Customer Service Issues

I bought a Samsung Galaxy S3 and signed up for the Straight Talk no-contract service. I also got a 2-year extended warranty that I believed would start after the manufacturer's 1-year warranty, which should still be valid. However, the warranty I purchased was different from the $[redacted] - $[redacted] range I expected, and I was unexpectedly charged a deductible that was not disclosed in the warranty terms. I am quite disappointed.

I have a 3-year warranty for my son's Xbox [redacted], and I need the shipping labels sent to my email so I can return it. I also need the tickets sent to me so I can print them and exchange the console at Walmart for my son's new Xbox. This has been an ongoing issue, and I require a resolution as soon as possible. Despite my husband's previous calls, we have been encountering delays and confusion. We are considering legal action if this matter is not resolved promptly. The Xbox is covered by a 3-year warranty, and it is beyond repair.

I connected my Hoover Max Extract Dual V Wide Path Carpet Washer F[redacted]. Upon starting the machine, it emitted a loud noise and began smoking. I promptly unplugged it and moved it outside as a safety precaution. Unfortunately, now the machine does not respond at all. After cleaning it by hand during my last use, I prepared it for the next by installing a new fresh water tank. I purchased this unit with a 4-year warranty under order number [redacted][redacted], acquired around February 19th, [redacted]. I kindly request that the necessary repairs or replacements be completed under the warranty terms. Prior notification of any potential costs would be appreciated.

I am currently facing an issue with the Walmart care plan I purchased, and my name is Michael Torney. Since April, I have been attempting to obtain a replacement phone through the agreement due to my damaged device. Despite all the information matching in their system, Walmart care has not yet sent me the new phone. They claim they cannot proceed because of difficulties with the Walmart receipt I provided. Although I had to return to the Dunkirk MD Walmart to acquire a new receipt on June 22, the manager there faced challenges in printing it out again. This situation has left me in urgent need of my phone for work purposes. If this matter is not resolved promptly, I may have no choice but to pursue legal action against Walmart for failing to fulfill their obligations under the care plan agreement.

I bought a cell phone for my daughter on January 30, [redacted]. The customer service representative convinced me to purchase an insurance plan through Asurion, claiming there were no service fees or deductibles. She even mentioned breaking products at the end of the coverage term to get a new one. Doubtful due to my experience with insurance companies, I verified this with her. However, now, on June 26, [redacted], two weeks after filing a claim, Asurion has no iPhones in stock, no estimated restock date, and no method to inform me. I'm instructed to call daily for updates. There's no direct line to the claims department, resulting in at least a 15-minute wait before being transferred. While I've read scam reports regarding Walmart Care Plan, my personal experience is deceptive and frustrating. I believe if I had been informed of the whole truth, I might have still purchased the plan, understanding insurance practices. Disappointed by this unusual Walmart encounter, I feel misled. It seems employees might not be adequately briefed on the plan. I urge Walmart to be transparent about their offerings as it might still be a good insurance option. My desire is for those handling Asurion's deal at Walmart to read this and strive for more honesty with customers.

I recently received a replacement phone that cost $59, although I originally paid $[redacted] for my phone. The replacement functions poorly, with a small screen and no stylus. The warranty states I should receive a phone of equal or greater value, yet I wasn't given the option to choose a suitable replacement. When I contacted customer service via chat, they insisted that I had selected this phone. The lack of details given made it hard for me to realize the inferiority of the replacement. I am not satisfied with settling for a $59 phone when I paid $40 for the warranty. I'm considering returning the phone and cancelling the policy for a refund. I will continue reaching out until this matter is resolved.

I submitted a claim on June 16th regarding my Huffy electric scooter purchased on 12/1/17 that stopped charging. The claim process started smoothly until I was informed the item was too big to ship and a shipping label was sent. After scanning the label as instructed, I did not receive the e-gift card. Asurion requested a receipt, which was already saved on their website, and then proof of disposal. Since the scooter was deemed too big to ship, I had it disposed of by the local garbage service. I've reiterated this to multiple specialists without progress. Despite having purchased the protection plan, I find myself without a scooter or reimbursement. Asurion's handling of the situation has left me dissatisfied and frustrated.

During my first visit to customer service, the lady informed me that I only needed to provide the last four digits of my card and the serial number since I didn't have a receipt. However, when I returned today, a different lady, who turned out to be the manager, rudely insisted I needed the date of purchase. If only she had mentioned it earlier, I would have had the information ready. Despite paying $[redacted] for a malfunctioning TV, she offered no assistance and treated me as if I were a thief. I still have the original box and receipt, so I plan to return with those to resolve the issue. I refuse to be unfairly treated. Notably, she appeared disheveled while I was dressed in a $50 shirt and $[redacted] shoes, as was my son. My financial status is secure, and I do not resort to theft. I overheard her speaking ill of me when I left with my son, which is unacceptable. This situation needs addressing as I maintained my composure throughout.

I am experiencing major screen issues with my TCL Roku 55US57-W TV. Initially, the left lamp appeared to have died, but then it came back after a few days. However, the middle area of the screen is now dark, and the overall color and picture quality are terrible. At one point, there was a scary green broken screen effect that made everything unwatchable, but it eventually stopped, only to be replaced by flashing and flickering that is triggering migraines due to my photosensitivity. This problem emerged suddenly a week ago, and despite some temporary improvements, the TV remains unusable. This is the first issue I've encountered with this TV since purchasing it, and I'm disappointed that a TV I spent over $[redacted] on is now essentially worthless. I would appreciate any assistance. Thank you.

I purchased the Blackweb 1,[redacted] watt Bluetooth hi-fi system on July 27th. Setting it up and connecting my phone was easy. I enjoyed listening to music from my phone through the stereo speakers, as well as lectures and music from my computer. After returning home on Sept 15th and plugging the stereo back in, I encountered an issue. Even after trying different outlets, reconnecting to my phone, and attempting to play the radio, I was unable to get any sound. Despite my efforts over the weekend, the sound issue persisted. Today, on Sept 24th, I am frustrated and unsure of what caused the problem, but the stereo is no longer functioning. I am requesting a refund so I can explore better options in the future.

I am disappointed that my 60-inch Vizio TV has been at CVS for repairs, and I was told it won't be ready until Friday. This TV is my only connection to the world, and not having it for five weeks has been tough as I've been staring at a computer screen for entertainment. I already spoke to four supervisors who initially approved a refund for me, but now they are saying I need to wait for a call from the manager to confirm this. I have been waiting for two hours for this call. There is a great deal on a TV at Walmart right now for $[redacted] off, and I don't want to miss out on it if I don't get a resolution soon. I hope my situation will be considered and resolved promptly.

I have been attempting to have my TV repaired, but it has been in the repair shop for 4 weeks, approaching 5. Despite speaking to four supervisors, only one mentioned a refund, while the other two refuse to provide any updates. I have been waiting for a call from a manager for 3 hours for confirmation. There is a TV on sale at Walmart that I desire to purchase due to a $[redacted] discount, but I cannot proceed without confirmation. I am frustrated after spending 3 hours on the phone with no resolution. A simple call with confirmation for the refund as mentioned by one supervisor would allow me to purchase a new TV. As a disabled person, my TV is crucial for connection to the outside world, and being without it for 4 weeks has been challenging. I request a call back to resolve this matter promptly.

I purchased a Hoverboard from the Wilkinson Boulevard store in Charlotte, NC. The Hoverboard charges but does not run. I have a 2-year insurance plan and when I contacted the company they advised me to return it to the store for an exchange. When I returned, Mary Ann and several employees surrounded me, making me feel scared and unsure. Mary Ann mentioned that they couldn't exchange it because Walmart wouldn't receive payment for it. I explained that I paid for the Hoverboard and insurance to cover these issues, leaving me out of $[redacted] for the Hoverboard and $16 for the insurance. She asked to speak to someone and requested that I come back on Friday. I feel confused and disappointed by the situation.

Hello, my name is Glenda W. Last year, I bought a Vizio TV with a one-year warranty which has now expired. I'm looking to utilize my extended warranty to address an issue with the TV. Despite attempting troubleshooting steps like unplugging and replugging the power cord and holding the power button, the picture screen does not light up, although the white light indicator does work. I'm frustrated by this recurring problem with Vizio TVs, especially since I've only had this TV for a year. By contrast, the Samsung TV I purchased at the same time has been trouble-free. Could someone assist me with resolving this matter?

I purchased an LG Stylus phone and extended warranty from Walmart in Staunton, VA on 4/17/[redacted] for a total of $[redacted].74. Despite registering the warranty properly, I encountered a broken screen issue at the end of July or early August, which has now been ongoing for about 3 months. Initially, I discovered the receipt was not registered as expected, but after reaching out to customer service, my warranty was eventually found and registered on 10/10/18. I was promised a box and prepaid return shipping within 24/48 hours, but it has been 7 days without any update. I rely on my phone for work communications and need a replacement quickly. I was not informed that I would have to send the phone to a service center for a replacement, and now additional issues with the speaker and charging systems are arising. Can I simply bring the broken phone back to Walmart to expedite the replacement process? Thank you for your assistance. Sincerely, Carl E.

I submitted a claim for my cracked Huawei cellphone, which is covered by my care plan. The replacement phones they offered are not similar to my phone at all. I used to have the option to receive a gift card to pay the difference for a phone I actually preferred, but that's no longer available. I reached out to three different representatives. The first person suggested contacting chat for a possible solution. The chat representative mentioned only a supervisor could assist and advised calling Asurion. When I spoke to an Asurion representative, despite my request, they did not escalate to a supervisor to address the issue. Additionally, the representative could not email me the shipping label, causing a delay in the process. This experience has left me frustrated and disappointed with the current state of product care plans. If this is the new standard, I am not interested in investing in one again. The convenience I had previously experienced seems to have vanished, making the process more complicated.

My Google accounts are being hacked by my ex-boyfriend who still lives in the same home. I have a Samsung phone that has been compromised, and I need help recovering my important family contacts and children's pictures from the past 10 years. Despite answering all security questions correctly and having access to my phone number for verification codes, I can't regain control of my Google account. I have evidence of his unauthorized access and manipulation of my accounts. His actions have caused me severe anxiety and stress. I am considering switching to a non-Samsung phone to prevent further intrusion. You can contact me at [redacted] or [redacted]. Your assistance is greatly appreciated. Thank you for any help or support in resolving this issue.

I have submitted two claims - [redacted] in August and [redacted] recently for my daughter's mobile phone. The second claim was supposedly paid on 9/13/18, but the check never arrived. After wait of several weeks and being promised a new check, I called on 10/23 to find out it was never mailed. After speaking to a manager named "Fernando," I was assured an expedited check would be sent within 5 days. However, as of 11/2/18, I have yet to receive any updates or the check. When I called today, I was told the request was still pending. I demanded to speak with a manager but was put on hold for over 7 minutes and then abruptly disconnected. This situation is extremely frustrating, and I would like the check to be cut and sent to me today via overnight with a tracking number.

I accidentally dropped my phone nearly two months ago, and after waiting for a replacement, I started getting glass slivers in my fingers. They suggested a repair and reimbursement process. Initially, they informed me that the payment approval would take 7 to 10 days, and the shop manager confirmed the payment on the phone. Later, after sending the receipt, I called to check the payment status and was informed that approval was pending. After some confusion, they eventually confirmed the payment and said it was on its way. However, when I followed up, they had not yet sent it and promised to call by noon or 1 pm at the latest. Unfortunately, I am still waiting. The repair and reimbursement were approved on 10/15/18, but the situation remains unclear. I plan to contact them again shortly.

Hello, my name is Wilson Henry and I am a Straight Talk customer through Walmart. My cellphone number is [redacted]. I am contacting you from a new device that is not a Straight Talk phone. Recently, I was in a serious car accident and unfortunately, many important documents, including information about my phone, were destroyed. I believe I have a 2-year protection plan from Walmart for my cell phone, but I am unable to provide the necessary documentation due to the accident. I would greatly appreciate assistance in filing a claim to either replace or repair my damaged phone. Please contact me by phone at [redacted] or via email at [redacted]. I am currently at work, so if I am unable to answer your call, please leave a detailed message guiding me on the next steps to resolve this situation. Thank you for your help and consideration. Have a blessed day.